SCG Wales & West Reviews 

A really easy process of changing phone provider and great deal on the tariff. SCG stayed close through the whole process.

Our experience with SCG has been exceptional with great customer service and extremely efficient response times. Emma and Ryland have done a fantastic job of onboarding and have quickly answered any queries we have had.
Ref: 3253446
Applaud Property Management

Gareth knew excatly how to fix the various issues I raised. They were resolved on the call with full explanation and instruction and completed very swiftly.

Liz from SGC, was polite, friendly, and knew her job very well. She was very good at explaining things and also patient, with much more time spent on detail than we expected, to ensure our new phone system was working correctly and that we both understood how to use it.

I recently had a phone installation completed by SCG Wales & West, and was very happy with the service. The engineer arrived on time, was professional and friendly throughout, and completed the installation quickly and efficiently. Everything was explained clearly, and the work was carried out to a very high standard with great attention to detail.

We have been a customer for many years and apart from the odd technical glitch never had any problems. The service supplied by the team of SCG Wales and Southwest has always been quick, friendly and professional.

Whenever I reach out I tend to do that to David Britten who, apart from being very pleasant throughout all of his communication, always quickly understands what our requirements are and arranges for any required action to be taken without delay. On this occasion it was setting up alternatives in the routing of calls so customers and field staff could reach their designated admin team quicker. Top marks!

Rachel was an absolute pleasure to deal with throughout our office phone setup. From the very beginning, she kept us informed at every stage of the process, ensuring we always knew what was happening and what to expect next.

What really stood out was her commitment to supporting us during the setup. She was always available to answer questions, provide guidance, and make sure everything ran smoothly. Rachel proactively checked in with us regularly to see if we needed any additional help, which made the entire experience completely stress-free.

Her professionalism, communication, and dedication to customer service were exceptional. She made sure we were fully set up, comfortable with the system, and that everything was working perfectly before stepping back.

We couldn't have asked for better support and would highly recommend Rachel to anyone looking for outstanding customer service. Thank you, Rachel, for making the whole process so easy and seamless!

Speedy and efficient yet again, thank you Jaydon.

Jaydon installed our new phones efficiently and with no fuss, it was a seamless process. Everyone at SCG has been really helpful.

Quick response to our fault. Having good knowledge of our building and location of equipment, to provide a swift fix to our issue.

Julie who organises the SCG WiFi ‘set up’ is super amazing. So attentive to detail and helpful. SCG was recommended to me and now I am recommending them myself!

Paula was very helpful

They have remained in contact with us throughout the entire process of changing our phone system over and have supported us as always throughout
thank you

Archie was a very respectful,nice young man, he professionally got on and did what he had to do, without any disturbances to ourselves, tested that everything was ok, He then gave us an update, some training and left. Really pleased with what He has done.

Gareth was really helpful, explained everything very well

Oakley at SCG South West has been absolutely amazing in responding to any requests I make promptly and efficiently. I often pose what I think are challenging requests and they are never too much trouble and she always delivers, be it technical issues or divert requests. I am very happy with the service I get from SCG South West, and this is mostly because of Oakley.

Always a pleasure to work with SCG on getting new services in place.

Fast professional response. Matt fixed the issue that day. Thanks

**Trustpilot Review**

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I recently had a phone system installation completed and was very pleased with the service provided.

The installation was carried out professionally and efficiently, with clear communication throughout the process. The engineer was knowledgeable, helpful, and ensured everything was set up correctly before leaving. Any questions were answered promptly, and the whole experience was smooth from start to finish.

I would highly recommend the team to anyone looking for a reliable and professional phone system installation service.

Thank you for the excellent support and service.

Came and fixed the problem was polite and explained what he was doing