Impossible to keep on, tried to phone, the number doesn't work and neither does the QR code. I want to return and get a refund, but obviously that's not going to happen. VERY disappointed and ver... Toon meer
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I had originally written the below comment and then received a response to this review and I indeed was wrong and customer service did try and contact me but the emails were going to spam. I will proc... Toon meer
Bedrijf heeft geantwoord
If you are a Canadian, NEVER order from them. I did the sizing according to their site. When I ordered I was very much under the impression it was a Canadian site, but then I go to return them because... Toon meer
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Service = SERVICE. & Recently inquired about a product & after some research the WP team delivered, kindly, professionally and like a GREAT dog FAMILY shoulda! Impressed me w products, service and eas... Toon meer
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2,9
Gemiddeld
60 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Impossible to keep on
Impossible to keep on, tried to phone, the number doesn't work and neither does the QR code.
I want to return and get a refund, but obviously that's not going to happen.
VERY disappointed and very poor quality.
Didn't deserve to be on Shark Tank with such an inferior product.
10 februari 2026
Review zonder uitnodiging
Antwoord van Walkee Paws
I’m really sorry for the frustration this has caused — I completely understand your disappointment.
Our phone number is +1 833-727-1994, and we also responded to your email regarding your concerns. It seems our response may have gone to your spam/junk folder, so please check there just in case.
We want to make sure this gets resolved for you and appreciate your patience.
Horrible from the start and it's not even finished. Customer service absent.
order the suspender boots on January 22nd.It took way too long to get the product in the first place. I didn't arrive until February 4th. I paid the extra money for coverage for free returns. Maybe it was my bad that I didn't realize that meant they were non-returnable only exchangeable. But they made it look like they were returnable with the statement and making you pay extra. While I was waiting for them to arrive I was inundated with emails trying to sell me more. When they arrive they were too small. I went on the website and tried to return them. It was very cumbersome process so I emailed them. They wrote back immediately they weren't returnable and told me to use the website for an exchange. I went through that process as per their instructions and at the end they ask for my credit card information. How is an even exchange that I already paid almost $70 for, and paid for free returns, need my credit card! I sent another email asking about that and asking how I can return these because they've been sending me so many emails saying that they're almost out of stock. I did not want to get stuck not being able to get the product and more importantly getting stuck with a credit with this company. When they finally responded to my second email they didn't provide me with the information I I had asked for and only asked for the measurements for my dog and the order number, which I had already given them every time I communicated with them. I called and left messages. Always got voicemail. Never got a call back until 3 days later. I miss that call and they never followed up with another call. They texted me saying they called and then asked me for all of my information again. And then when I gave it to them they never responded to that text. It's now five or six days later and I'm still making calls, leaving messages and texts. And they just are nowhere to be found. I should have read the reviews here before I did business with this company because clearly they have a track record of poor service and products. Don't deal with these people. I'm hoping that this review will get their attention and they'll finally do right by me. But I'm not holding my breath. It sounds like they are trying to run out the return policy of 30 days like they have for other people that left reviews here.
22 januari 2026
Review zonder uitnodiging
Antwoord van Walkee Paws
Hi Gail,
I’m really sorry this experience left you feeling frustrated — I truly understand why you’re upset, and I appreciate you taking the time to explain everything in detail.
I do want to clarify a few points so the full picture is clear:
Your order was placed on January 22 and delivered on February 2, which is within our stated 4–7 business day delivery window.
When you first reached out by email on February 4, we did respond the same day. Unfortunately, it appears our reply went to your spam/junk folder, which is why it looked like no one got back to you.
We attempted to call you twice on February 6, but weren’t able to reach you and couldn’t leave a live follow-up.
We were unable to respond to the text sent on Saturday, February 7, as our support team is closed on weekends.
We did successfully connect yesterday, Monday, February 9, and during that conversation, we processed your return request and also approved your request to keep the gloves.
I’m very sorry that the timing, missed connections, and communication gaps made this feel drawn out and stressful — that was never our intention. We are not trying to run out of the return window, and once we were able to connect directly, we made sure your request was handled.
Thank you for your patience once we were able to speak, and again, I apologize for how frustrating this felt along the way.
Great Product, but Be Aware of Return Costs
I was very happy with the product, but the return process was a bit complicated, and shipping costs were not reimbursed. Just something to be aware of if you need to make a return.
22 januari 2026
Review zonder uitnodiging
Antwoord van Walkee Paws
I’m really sorry for the frustration — that’s absolutely not the experience we want anyone to have. I do want to clarify that we did respond to your messages on January 9th, 13th, and 16th, but it looks like our replies may have gone to your spam or junk folder, which unfortunately happens from time to time.
We absolutely do honor returns and exchanges, and we’re happy to help get this resolved for you. Please take a quick look in your spam/junk folder, and if you still don’t see our emails, just let us know here, and we’ll resend everything right away.
Thank you for acknowledging that you like the product, and again, apologies for the confusion and inconvenience. We’ve got you. 🐾
Correction to review…
I had originally written the below comment and then received a response to this review and I indeed was wrong and customer service did try and contact me but the emails were going to spam. I will process the return as advised but, others should be aware of what could happen. “Customer service is horrible and I had issues with the product because the chart to correctly measure your dogs is not accurate so the sizes were so small and not usable. No response for an exchange and to purchase two for both dogs is expensive. What a disappointment and a loss of money. I would never recommend these for anyones dog.”
26 december 2025
Review zonder uitnodiging
Antwoord van Walkee Paws
I’m very sorry for the frustration and disappointment this has caused. I completely understand how upsetting it is when sizing doesn’t work as expected.
I wanted to let you know that we have been responding to your emails since January 11, so it’s possible our responses went to your spam or junk folder. Could you please check there?
Once you locate our messages, we’ll be happy to assist you with the exchange or sizing questions.
Customer Service
Walkee Paws addressed my concerns with the exchange and provided a different size.
11 januari 2026
Review zonder uitnodiging
Antwoord van Walkee Paws
I’m very sorry for the frustration this has caused — I completely understand how disappointing it is to feel like your messages haven’t been answered.
I wanted to let you know that we have been responding to your emails since January 11, so it’s possible our replies went to your spam or junk folder. Could you please check there?
We truly appreciate your support and patience, and we’ll make sure to assist you promptly once you locate our responses.
Please don’t waste your time or money
I purchased a pair of suspender boots for my dog. Sometime mid Nov of 25. I had the choice of polka dots or plain black. I selected the black ones. I’m Canadian, but they didn’t show up well after Christmas. I was stunned when I opened the package. Polka dots, ridiculous almost rain boot style boot. They looked and felt like they came from a children’s toy. The fabric is so flimsy. And the adjustments on the suspenders are also incredibly flimsy and not at all strong enough to keep an adjustment in place. It feels like the company just described what they thought would work as a dog boot (but don’t seem to have a clue about canine anatomy) when they worked with their development team. It’s a big joke all around this product. Please don’t waste your money. When I attempted to return the boots (which were in the required form to be acceptable for return), they just waited for the 30 (could be off by a few) days to be up until they actually engaged with me. Sent me a link to start the return, and I get an error message saying the boots were past return date. I would like to firmly dissuade you from purchasing any products from this company. The boots are so unsupportive in anyway that your dogs toes, feet, ankles and legs are extremely vulnerable to injury (fractures, sprains, strains, broken/ripped dew claw). And I challenge them to prove me wrong. Best of luck 🙂
15 januari 2026
Review zonder uitnodiging
Antwoord van Walkee Paws
We’re really sorry to hear about your experience and appreciate you taking the time to share it. This is absolutely not the impression we want to leave, especially regarding product quality or support response time.
Our customer support team will be reaching out to you within 1 business day to review what happened and see how we can best address your concerns. We take feedback like this seriously and want the opportunity to make things right where possible.
Thank you for bringing this to our attention.
Canadian's Beware!
If you are a Canadian, NEVER order from them. I did the sizing according to their site. When I ordered I was very much under the impression it was a Canadian site, but then I go to return them because they are way, way too small and it was a nightmare. The shipping company they use don't have a location in our City to ship them back I have to use Canada Post. The real kicker is that you have to return them to United States and the cost is $19 shipping at Canada Post and then they wanted an additional $26 because of the whole custom thing to ship to USA. Disappointing because the deluxe doggy leggings look like they would have been a great product if they actually sized correctly.
16 januari 2026
Review zonder uitnodiging
Antwoord van Walkee Paws
Thank you for taking the time to share your experience — I’m truly sorry for the frustration you went through. I completely understand how disappointing this must have been, especially when you were excited about the product and did your best to follow our sizing guidance.
I’d like to clarify a few points, as there’s understandably some confusion:
Walkee Paws is a U.S.-based company, though we do ship to Canada and many other countries. We always try to be transparent about this, but we recognize that international returns — especially across the U.S./Canada border — can be inconvenient and costly.
Customs and international return fees are unfortunately set by carriers and border agencies, not by us. We know those costs can feel excessive, and we sincerely wish we had control over them.
Regarding sizing, while our system works well for many dogs, we absolutely acknowledge that no single design fits every body type perfectly, and we’re continuously working to improve guidance and fit support to reduce situations like this.
Your feedback is important and has been shared internally — especially around clearer communication for Canadian customers and return logistics. We genuinely regret that this experience overshadowed what should have been a positive one, and we’re sorry we didn’t meet your expectations here.
Our customer support will reach out to you within 1 business day to assist you better.
Second pair for my new pup
My dogs feet get so cold in the snow, but they love to walk. The bootie work fairly well, they do have a hard time staying on, and my girls don’t love wearing them but they help them to be able to get a walk in when we have deep snow.
10 oktober 2025
Antwoord van Walkee Paws
Thank you for sharing your experience! 🐾 We’re glad the Walkee Paws are helping your pups enjoy walks in deep snow, even if they’re not their favorite to wear.
If you’d like, we have Elastic Velcro Boot Straps designed to help keep the boots securely in place, even with active pups. They sit comfortably around your dogs’ ankles and can make walks much easier and more enjoyable.
We’d be happy to provide more info if you’re interested! Just send us an email at walkeepaws@walkeepaws.com.
Ordered Dec 5th
Ordered Dec 5th
Order WP97818
Confirmed Dec 5, 2025
Got emailed saying slight delay
Now Jan, 8th still no order.
This is second pair
First ones did tear on rubber pad, but got one year out of them.
Wish the straps were made of heavier flattened material, it just cloth that doesn’t lat flat and just ends up being a thin rope.
9 januari 2026
Review zonder uitnodiging
Antwoord van Walkee Paws
Thank you for your patience and for sharing your feedback — we really appreciate it! We understand the frustration with the delay and your notes about the straps on your first pair. Your feedback on the material and design is valuable and will be passed along to our product team.
One of our customer support specialists will reach out to you within 1 business day to follow up on your order and see how we can assist further.
Thank you again for your continued support and understanding!
The items are lost and they are no help.
I ordered from them on November 28th. Order WP96139. They supposedly shipped the items on December 5th. It is now December 19th and the package is nowhere to be found. I reached out to them via email several times and today they offered to refund my shipping but at this point I have no trust in the company and just want my money back. I also tried calling their customer service number (as listed on their website) and no one ever answers. This is the second time they failed to deliver an item I ordered. I will be reaching out to my credit card company to dispute this charge on Monday December 22nd.
19 december 2025
Review zonder uitnodiging
Antwoord van Walkee Paws
We sincerely apologize for the frustration this has caused. 🐾 We want to clarify that your order WP96139 was successfully shipped on December 5, 2025. The delay you experienced was due to a scanning issue with USPS, which caused the tracking information to appear stalled.
The good news is that your package was delivered on December 20, 2025. You can view the delivery confirmation here:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9200190406433705575884
Thank you for your patience, and we apologize again for the inconvenience.
I subscribed to get the discount code…
I subscribed to get the discount code but decided not to due to their very poor review ratings on Amazon. Moreover, now I can't "Unsubscribe" from their mailing list. Sometimes a page comes up blank; sometimes a page comes up but you can't type in the boxes. It's a scam.
30 september 2025
Review zonder uitnodiging
Antwoord van Walkee Paws
Thank you for your feedback, and we're sorry to hear about your experience. We want to assure you that Walkee Paws is not a scam—we're a small business committed to providing quality products and excellent customer service.
We take concerns like yours seriously. You can reach out to us at walkeepaws@walkeepaws.com to assist you with any issues you may have encountered. Thank you for bringing this to our attention.
Extremely poor customer service!!!!
First, I ordered from the US in error; I will NEVER order there again!!! I ordered 2 sizes of leggings as I was not certain which would fit best. Now I cannot return the one set without paying shipping charges. I AM ONLY IN CANADA. THAT is very, very poor customer service!!!!
3 september 2025
Antwoord van Walkee Paws
We are truly sorry to hear about your experience.
One of our customer service team members will contact you within one business day to provide further assistance. Kindly check also your spam/junk folder. Thanks!
I wish I could return it
The product is terrible and I wish I had kept the packaging to send it back. My dog gets her paws out of it. It doesn’t work. So expensive for no reason. I wish I could get my money back.
10 augustus 2025
Antwoord van Walkee Paws
I’m so sorry to hear the product didn’t work out for your pup—we never want you to feel disappointed with your purchase. Even if you no longer have the packaging, we’d be happy to help make this right. Please send an email to walkeepaws@walkeepaws.com to assist you with your request.
We’ll also share your feedback with our design team to continue improving. 🐾
Boots off
Boots off
I was hoping these boots would be the solution for my large dog but the boots fell off when he ran in the snow. They quickly froze and were impossible to untangle and remove.
1 februari 2025
Antwoord van Walkee Paws
Thank you for sharing your experience with us — we’re so sorry to hear the boots didn’t stay on as expected, especially in the snow. That must have been frustrating! A snug fit and properly adjusted straps usually help keep them secure, even during active play, but sometimes sizing or adjustments need a tweak.
If you’d like, we’d be happy to help troubleshoot the fit. We will send you an email with the details within 1 business day. Thanks!
Très bien en français ❤️
27 augustus 2025
Antwoord van Walkee Paws
Merci beaucoup ❤️ Nous sommes ravis que cela vous plaise en français ! 🐾
Antwoord van Walkee Paws
We’re so glad to hear the size guides were helpful and made choosing easy! Thanks for sharing your feedback — happy walks to you and your pup! 🐾💛
Antwoord van Walkee Paws
Thank you for your message! We’re so glad you’re enjoying the great deals. I just checked and your backpack order has already been shipped, so it should be on its way to you soon.
Walkee Paws makes great products!!!
Walkee Paws makes great products!!! Customer Service is awesome and takes care of their customers! At least they rectified my discrepancy and I will continue to support walkee paws !!! Thank you Walkee Paws!!!
26 augustus 2025
Antwoord van Walkee Paws
Thank you so much for your wonderful feedback! We’re so glad we could help get everything sorted out and that you’ll continue to be part of the Walkee Paws family. Your support truly means the world to us! 💛🐾
East and fast purchase! Love the product!
Site is so easy to navigate which made the purchase so easy!
We purchased a few pairs already and love the product!
26 augustus 2025
Antwoord van Walkee Paws
Thank you so much for your kind words! We’re thrilled to hear you found the site easy to use and that you’re loving your Walkee Paws. We really appreciate your continued support and can’t wait for your pups to enjoy their new pairs! 🐾💛
Last hope for shoes lol
Very excited to try these shoes out my boy slips off every shoe I've tried on him!
25 augustus 2025
Antwoord van Walkee Paws
Fingers crossed these are the perfect fit for your boy! 🤞🐾 Our boot leggings are designed to actually stay on, so we can’t wait to hear how he does in them.
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