Montgomery Ward Reviews 

I sincerely wished I had read these reviews before I placed my Christmas order for my Grandkids. I was double billed and just realized that I paid $52.00 for tax, and shipping and handling on a $197.00 purchase. I spoke to a representative who assured me my $249.78 would be refunded in 24 hours. That was 4 days ago.
The reason I ordered from this company was they once (back in the day) were an upright and trustworthy institution.
I don't know what happened, but, I will not be recommending this company AND their catalog will be immediately thrown in the trash!!!

For the second time Montgomery Ward has allowed someone to open a fraudulent account with my name and address. I found out when a bill was sent to me.The first time I went through all the protocols with reporting this fraud to the credit bureaus, calling Montgomery Ward numerous times—putting in fraud alerts, etc., however, they are STILL allowing this criminal activity to happen.

I will be so happy to get this account paid for. They are the most unprofessional and rudest customer service ever. I'm never late. In August customer service was suppose to delete my old one and add a new card. I give them my new debit card #. For the last 2 months I thought I was making a payment online with it being rejected due to customer service. Now I've been charged an extra 10.00 late fee. I will never do business with this or ginny's again. Worse customer service ever!!!!!!!

PLEASE DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!! The customer service is past unprofessional and rude, they have no regards to their customer feelings and will refer to you as other races and sexes, which bottomline is RACISM at it's finest!!! They will take money out of unauthorized accounts sad to say and will demand that they are in the right. I was told to wait 3 to 5 business day for the theft refund and now being told another 2 weeks for a check refund. Unacceptable and refuse to do business with a company that should've closed in the 80's when the stores did. DON'T WASTE YOUR TIME WITH THESE SCAM ARTIST!!!

I go into my account which I have not used in a year and it shows that I have available $1,300. I order a laptop for my granddaughter and I get an email that I need to make a payment for half of the order, which was almost $500. If I had the $500, I would have purchased the laptop that would have saved me money since you end up paying about 50% more than other retail stores. I called the customer service line and I do have to say that the representative that I spoke to was very polite and cancelled my order immediately when I told her that I did not have the $500. She explained that I did not have the credit history with them to allow them to release the purchased if the laptop. Why in the hell, do you tell someone that you have a line of credit that you cannot use. I will never use them again!!

I've have been a loyal customer since 2013 and never missed a payment. Just placed an order and was denied the order because of my credit. Really, if you felt that way you should not have given me any credit in the first place. I told the representative that I am going to pay my account in full and will never order anything else from them. It is not like their products are state of the art.

I decided to give them a try. We ordered a pot and pan set and it wasn't a low price, so we hoped for decent quality, but I have gotten nicer stuff from the Dollar Store! We returned it and they're still trying to charge me for shipping! Super pissed off!

Anti-American chinese mainstream fraud company they'll hold your payments up until they can charge you a late fee. Nothing but a chinese junkyard. Montgomery Ward's equals complete fraud. They killed over 900,000 million trees and not replaced a one.

I ordered something from them and got the first one but then everytime I ordered something from them after that they told me that I ordered something from their sister company swiss colony 11 years ago and didn't pay for it so they were denying my credit. I don't even remember that and I told them that isn't even on my
credit report anymore. They said I had to pay full price for the item. Also had a account with seventh avenue and paid them off. They wouldn't let me order anything from them either. They are very unprofessional and they just denying their self a customer because if I can't get it from them I will get it from another company like fingerhut or someone. They keep sending me books to order stuff from through. What ever bank backs their credit account need to drop them.

Ordered an item and needed to return it. Waited 2-1/2 weeks for return shipping label. They received returned item by May 13. As of 7-6-2020, I'm still waiting for my refund. Customer service said check was mailed on 6-26-2020. I had requested refund to be credited back to my debit card. So much for customer satisfaction.
We had also ordered a small desktop stereo a day later. The initial one we received had an inoperable CD player(Made in China). We received a replacement item within 4 days( It worked). However, had to call twice to get the return shipping label. Took another 10 days before I had label to return bad item. I AM NOT IMPRESSED WITH CUSTOMER SERVICE OR QUALITY OF MERCHANDISE!!!!.

They're right on top of reporting a late payment, but never on top of reporting on time payments. Poor professionalism They won't even work out a payment plan or try to hear you due to the covid 19

I ordered a stereo that cost $199.00 in mid-December of 2019. I was required to pay $26.28 upfront - because the addition of $14.88 in taxes and $47.95 in shipping fees took the total price to $262.82. (basically, a 10% down payment) I made the payment and received the stereo 4 days later. I was in the process of moving from the place it was delivered so I didn't open the box, I just moved it into the new place. A few weeks later (mid-January) I made my first installment payment (of more than the minimum) and while I was unpacking in my new place, I opened this box and got the stereo all set up. In testing the stereo's features, I discovered that the CD player door would not open up at all. I called Customer Service. "No problem!" she said. "We'll send you a replacement." "It'll take up to 14 days to get the Return Label." The replacement arrived 4 days later. The collection calls began a few days later. I checked my mail every day between January 25th and February 14th - still no label. When I set up the new stereo - I discovered the same issue occurring on it. Nothing would get the CD door to open. I put the 2nd stereo back into its original packaging and when contacted by the "Collections" department I explained that I was waiting on a label to return the first one and now the replacement had the same issue. I was transferred to Customer Service, and again. "No problem. We can send another." she said, - "NO THANK YOU!" I said. After confirming that I did not want a 3rd stereo to be shipped, I was told: "A Return Label will be sent, it could take up to 14 days to receive it." Then the COVID-19 pandemic interrupted life. I have spent the last 11 weeks trying to get these labels. When the collectors call - "we'll note your account with the reason you aren't paying." "We'll transfer you to Customer Service about the labels", and every time a collector called - round and round I went. On a couple of occasions - I dialed the Customer Service number directly and ended up with someone in the collections department who again, had to transfer me to Customer Service - but I called Customer Service, not Collections! One time during one of these transfers I was on hold for 1 hour and 8 minutes before I gave in and hung up. BUT GOOD NEWS!! The labels FINALLY arrived in my hands the afternoon of April 18th (were postmarked April 10th). I got the boxes dropped at Fed Ex on April 21st! I waited until April 28th to call Customer Service to verify the stereos arrived in their hands. I was told 1 was received on April 27th, but the other one hasn't arrived yet so they cannot clear up this account & collections mess until they receive both. So I called Fed Ex - to discover they were received and signed for by a specific employee at 10:04 a.m. on April 23rd. So back I go onto the MontgomeryWard Collections/Customer Service merry-go-round. Evidently - Collection call conversations are not visible to Customer Service people and vice versa - for Customer Service saw no documentation of my communications with the MANY Collectors who called me and heard the story over and over again. But here is the kicker...they have given me a credit of 262.82 which zeroes out the account, however, despite my already having paid in $62.82, they are only going to refund $24.81 because THEY GET TO KEEP THE INTEREST CHARGED to the account while I have been WAITING ON THEIR SLOW PROCESS to get the Return Labels to arrive!!

Ordered a coffee pot In Jan one week after getting it it didn't work called customer service to see how to do a return on iy, they said they'll send me a shipping label to send back well my first call was feb, they said within 7 days never got the label, I called again they said the same thing never receive label, I called the 4th tome talked yo the supervisor Karen she told me the label is suppose yo be here by April 13, well today is April 13yh and my mail just ran I have no shipping label to send the product back this is the worst company I ever death with, I even asked for a catalog, haven't even got that. I guess they don't want me as a customer, I'm definitely a dissatisfied customer👎👎

I ordered shoes from Montgomery Wards and had to return them. They got them back, and are now harassing me for payment. I receive numerous calls a day from them, and you can not block the number. I'm definitely filing a complaint with the BBB.

Ive been with Montgomery Ward since 2015 and I have noticed that Montgomery Ward's prices are doubled compared to other catalogs, i was sick... My eyes almost popped out my head...🤑 sneakers shoes things that are low price are overpriced here I believe my future with them are over

This is the biggest scam going right now!! I ordered a Chenelle quilt for my bed, the shipping and tax was about 20.00 bucks cheaper than the quilt itself!! When I called and spoke to a CSR, he was rude, mumbling, and just an inadequate human t!! I asked for a supervisor and was put on hold for a lengthy amount of time until I hung up!! I will NEVER order from them again or refer them to anyone!!!

Very bad experience with Wards. Ordered a Valentine's gift (Necklace) for my fiancee on 1/23 received a letter saying the shipping date would be the Feb 28th. Called the 28th to check shipping status. Date was changed again 3/8. I wasn't notified via mail, phone call or email. Again I called on 3/8 Date was changed again to 4/6. Once again I wasn't notified! So I cancelled order on 3/6 and was told my debit card would be credited in 2 days. Called 4 days later to check card balance. Debit card was credited. Was told I was misinformed and it would take up to 30 days but more like a week. And it would be a check. Called again was told this time it could up to 45 days. Each time I called there story changed. Went from 2 days to 30 to 45. Also ordered an engagement ring for Christmas It went to another state before they caught it. Said it got put on the wrong truck. Took an extra 4 days to get. All I got were sorry no discount no nothing!

If I could give them -10 stars I would. I have been a customer for 6 years and I am gonig to pay them off and get rid of them. I had to have surgery so I was late on a payment. They sent me a letter saying that they intended on ruining my credit and my spouse's credit as well. Horrible company.

Tried to place a $200 ordered for first time and shipping is nearly the price of one item. I called and got a CSR they told mr I have to be a customer to receive a discount. Guess I will try to find the items at their competitor.

First I like to say to all the bad reviewers on Mont. Wards. I HAVE NEVER RECEIVED ANY THREATENING PHONE CALL FROM MONT. WARDS .THEY HAVE NEVER CALLED ME. MAKE YOUR MONTHLY PAYMENTS ON TIME, OR DONT OPEN A CHARGE ACCOUNT. I've had excellent customer service with them.

I've had a charge Account 4 mths now with Mont. Wards online. And they have excellent friendly customer service, which I've only waited no more than 10 to 15 minutes for them to answer my call. They have Atomated service to pay your bill also.

I've gotten a nice Icemaker,& Airfryer, from them that I'm making monthly payments which I like that they report your on time payments to all 3 credit bureaus.

Mont Wards has helped me to rebuild my credit, and my credit score has gone up 100 points since I've had a charge account with them. Before I got a charge account with them my credit score was indeed poor at 500. Now my score is 600. That's a 100 point gain which is good for only 4 mths . And I know with my on time payments my score will gain even more points untill I get a good credit score in the 700's.

They mention in their service agreement that they don't report to credit bureaus, BUT THEY DO REPORT, AND I LOVE THEM FOR THAT. They do charge up to 38.00 shipping for a 200. item, but all online catalog company's do. I have no complaints with Mont Wards. Their helping me to rebuild my credit, at a time when I can't get approved for a credit card cause my score is low.

Mont Wards online is a great company to help you improve your score, and also me paying my bill on time, they raised my credit Limit. I recommend them to anyone that wants to improve their score. They have nice household items in their catalog you can order and make monthly payments .
The customer service team is friendly and quick to answer your calls. That's a company I like.

They also ship your order within 2 days, & I've gotten my Merchandise in the mail within 3 days after they ship it, that's fast great shipping. I recommend them , order today their a great company.