Warner Hotels Reviews 

If i could rate a zero, I would

First time booking Warners and never again.

Unless you are a repeat guest, they do not care about customer satisfaction.

Firstly, the flexible payment is misleading, you can only change it for death not date changes.
Secondly, the room types are misleading. They allocated us a room which was different to that we had booked, they tried to shrug it off that we were wrong. However a repeat guest there said we were right and they did it all the time.

The lady we spoke to at the hotel was grumpy, rude, didnt want to be there and had a bad attitude. The lady we spoke to on the phone just kept talking over me.

They have zero regard for new customers, so guess what we won't be returning

Hello just wondering we came back from alverston hall but was disappointed there wasn't a coach trip as company went out of business I was told they were looking for another company to replace them we wish to come again in September have you found another coach company to replace melbanks please Karen ward

Holme Lacey house is fantastic with wonderful grounds and rest activities, food is great we preferred the Bremner Resturant where you are waited on with lo ey staff, all staff everywhere are very friendly, all rooms are amazing we chose to stay in a historical room with a fantastic view of the lake, which was great with a comfy sofa and a Huge bed, but we were astounded with the bathroom, we did not have one! On one side of the fireplace there was a cupboard in which was a shower so to dry yourself you stepped out of the shower straight into the bedroom and there was no towel radiator so was quite chilly, so then my husband then had to walk to the other side of the fireplace to a cupboard which housed a sink and toilet where then had a shave.

Not wanting to complain straight away we thought we would try it out but after two days it was obvious a trial, not only that we had paid for a room with a bathroom, so we complained and Georgia said she could look to see if there was another room but to be honest the thought of packing up and in packing was something else.
What I do want is that room 211 advertised as it is not a bathroom, in fact it should have photo’s of said bathroom
We are in our late seventies with mobility issues and never would have booked room 211 had we have known and I think other people should know

We have just returned from Alvaston Hall and we have rated it as 4 Stars. The Food and Entertainment was excellent but we have deducted a Star due to your withdrawal of a Printed Programme. Your alternative of scanning a QR Code and downloading it onto your Mobile Phone is not practical. Whoever decided to utilise this system needs to look at the minuses. What if a Guest has problems with their Mobile ! What if a Guest does not have a Mobile with them ! What if you have a problem with your Internet Supply! We were informed that there were a few Screens advertising the Programme and a Photocopy of the Programme on the Reception Desk. However this is only useful if you are in that vicinity. We like to look at the Programme throughout the Day and found it to be a Chore scrolling our Mobile Phone Screen. We can only assume that this is a Cost Cutting Exercise, however you could have simplified your Programme and saved on Expenditure without penalising your Guests of a much needed and Important Facility.

I didn't want to write this but as my email and registered letter has been ignore by the CEO/secretary here goes. I think Warners at times take their 'bread and butter' patrons for granted. Was looking forward to going to Studley but the evening before we were due to leave, Studley sent an email out to say they are experiencing elevated cases of gastroenteritis. That's a no, no for me. As we are limited to when we can get away I phoned customer services to see if we could transfer to another resort. Yes, got a transfer but....
1. Don't think HQ knew about Studleys email
2. Was asked if I had Warners holiday protection. No, I didn't and their policy conditions would not have covered this case.
3. I paid £130 for the transfer, was told the charge was Warners policy. This has really upset me and that's why I wrote to the CEO.
Looking at their accounts their hotels still have high demand from their core customers but I expect inflation has not helped and has caused cutbacks but so has inflation affected my spending power. Sorry rant over

Spent 1600 on a week at Bembridge Coast, wish I had read the reviews here first. The place was generally dirty, tired and outdated. Beautiful location but that's where the positives end. I'm sure somebody will be along soon with the usual platitudes but nobody at the hotel seemed to care much about any concerns or issues. The biggest disappointment was the food - the main was a badly cooked roast every single night. The joints were the cheapest eg shoulder of lamb, it was all pretty tasteless, the veg frozen, nothing seemed to have been done with passion or care. We had to eat out several times, not what I would expect having paid so much money. Come on Warners, offer some variety, get creative, have a steak night - something, just anything. First and last time for us, very unhappy. PS get the cleaning staff to actually clean the place, the windows on the ferry were far cleaner than the ones in the hotel, the carpets need replacing in the dining room, the external woodwork is falling apart in places, reception stinks of chlorine, it's just nasty. Like Butlins but at twice the price.

Norton Grange IOW
Can’t really fault this holiday at all!
Went with my dad for a long weekend (he’s 76 and I’m 48) we each had a basic chalet that was decorated nicely, clean and all amenities such as tv, kettle and coffee/ tea and biscuits. Also a fridge. Very happy with the accommodation.
Loads to do we did the shooting range and joined in the music bingo and quizzes. Happy hour was spent having a few cocktails whilst playing dominoes.
Staff were lovely and friendly.
Food was excellent I am a vegetarian and also quite fussy. Thoroughly enjoyed every meal.
Went into Yarmouth for the day to pick up hand made fudge (this is a must!!!) and visited the reptile house.
Once back at the grange, Dad went to the gym and I went to the cinema to watch Eddie the eagle film
The evening entertainment was a little cheesy for our tastes would have preferred more 60s and 70s but the bands were extremely talented.
Will be coming back for sure!
Oh and for those complaining about having to use a QR code instead of a printed guide or complaining that they didn’t have miniature toiletries - think of our planet! These measures should be in place to stop the production of paper and plastic which is destroying the environment. My 76 year old father managed the QR code it’s not that difficult to use. The refillable toiletries attached to the wall were of good quality and smelt lovely!
EDIT: would like to say that there was nothing wrong with the quality of the entertainment, it was excellent . It was just not my taste but I have now seen some breaks with rolling stones and Beatles tributes so I will book one of these.

Heythrope Park
Stayed here this weekend for three nights….looks very nice on the outside..,.not so good on the inside
Food really awful, it looks like pre-made and just heated up, are there any chefs?
Breakfast particularly bad, cold coffee….
When you start look more closely, you start to see the cracks, tired hotel rooms, etc
Verdict, will not stay here again, maybe never stay at another Warner hotel…..disappointing

Warning to others.
I booked a cricket st Thomas holiday in June for August, for 2, savers rate so you pay in full for the best price. I looked this week and like for like the holiday is £60 cheaper.
When I questioned warners in this the outcome basically is that’s how it is.
I will book again either way them but not in advance!

Oh dear Warners! I have been coming to Warner hotels for twenty years and visited many locations.
I’m currently staying at Nidd Hall (14th visit) and it has been about 18 months since our last stay here which was curtailed by storm Darragh.
All I can say is that it has gone downhill considerably and the changes made are of no benefit to the customers.
What used to be a lovely relaxed breakfast with toast in a rack brought to the table and pots of tea brought to the table is now a free for all. Make the toast yourself if you can find the toasting machine, Make the cups of tea yourself too - no pots of tea now. Also the queueing up was like going for school dinners. The food is still of a good standard, but nobody seems to know where to queue, how to queue or what to do. A signature room usually meant a few perks like a carton of milk in the room and individual toiletries. Not anymore as the milk has been exchanged for little sachets and there’s not enough in one sachet to make a cup of tea so if you’re thinking of having more than one drink that day you’d better buy a carton of milk and put it in the fridge. Temple spa toiletries in individual travel size containers are a thing of the past and are now in a container nailed to the wall. The rooms are absolutely freezing and the heating is set to a timer which is controlled by the hotel so if you feel a bit chilly, it doesn’t matter. You’ll just have to wait until the heating kicks in.
On the whole, extremely disappointed with how things have changed here it is more like a holiday camp than a luxury hotel and extremely overpriced for what you get. Sadly, I have a feeling this may be our last trip to a Warner hotel.

This is for the lack of people answering your phones. I waited twenty minutes for an answer, I had already tried several times previously.I spoke to a female, gave all my details and was cut off. I wanted to pay for a holiday. Went on line, and you had the audacity to charge me £2 fee . It is very disappointing and petty that you have to charge extra for card payments.surely a company of your size are in a position to to waive this fee.

Just returned from a fantastic holiday st norton grange iow perfect disabled facilities

I booked an Afternoon Tea at Heythrop Park as a surprise for my mother's 80th Birthday. This was booked online on the 18th May 2026. I received an email of confirmation, together with a booking reference.
On the 7th June, after an hour's journey, we arrived. The car park was a fair distance from the hotel so I drove up to the hotel as my mother has a Blue Badge due to her disability.
On checking at reception I was informed that the hotel was being used for a large Corporate event and that they weren't doing afternoon teas. They advised there must have been an issue with the online booking system as it shouldn't have allowed me to book.
I asked to speak with the manager as obviously this had ruined my mother's surprise and we had nowhere to go. The manager was most apologetic and asked reception to contact Blenheim Palace to see if they could accommodate us for afternoon tea. Reception couldn't get through so I contacted them myself via their website. I got through straight away and having explained our predicament they managed to get us booked in.
We had to travel a further 20 minutes to find there was a triathlon event at Blenheim Palace and the grounds were being used for this purpose, hence we couldn't get anywhere near the venue by car. We had to park in a field and walk over to a large tent. We were told we could only get to the venue by walking. My mother couldn't walk so they gave us a wheelchair. I struggled to push her across the muddy field as the paths were being used by the cyclists. We were about to give up when a very helpful young man (Marshal) offered to push my mother which wasn't easy. We arrived 45mins after our booking but they still managed to get us in and we were treated really well.
However, we incurred further travelling time and expenditure, not to mention the disappointment, stress and upset this caused us.
Surely bookings would show up on their systems if they've been booked prior to an event. Were we the only ones to experience this?
Very disappointing and would not consider visiting this venue again. Lesson learnt, next time phone to check booking!

We have been loyal Warners guests for the past four years and have visited five different locations, each offering something unique.

Cricket St Thomas — Our first ever visit and a great introduction to Warners.
Littlecote — Our second and third visits, and still our favourite location. We absolutely loved it.
Lakeside — Our fourth visit. The weather was fantastic and the outdoor activities made it a brilliant stay.
Bembridge — Our fifth visit. We love the Isle of Wight, the rooms were nice and the entertainment was very good.

Unfortunately, Norton Grange has been our most recent stay, and it was extremely disappointing. The standards of cleanliness were unacceptable. When we checked in, we found faecal stains in the toilet and around the rim. It took 45 minutes for cleaners to attend. There were cobwebs throughout the room and around the venue, it simply felt dirty and poorly maintained. We will not be returning.

The only positives at Norton Grange were the staff!
Poppy, Team Leader of Entertainment, who made us feel genuinely welcome.
Gemma, our waitress for the weekend, who was brilliant and looked after us exceptionally well.

Overall, we feel the menu and daytime activities have declined compared to when we first started visiting Warners. We truly hope that when we book our next trip to a new location, the experience will be much closer to the high standards we’ve previously enjoyed and nothing like Norton Grange.

I have been going to Warners for 20+ years and they have gradually out-priced themselves. There is a vast difference between prices and no standard pricing per room per night, it works out very expensive when charged per person. I expect to pay more for a quality experience but currently well overpriced for what you pay and what you get in my opinion, so will be going elsewhere on this occasion.

Update : Thank you for your kind response to my honest felt review.
I did find a perfect stay in a local hotel at £120 per room per night, breakfast and nightly entertainment were included and I paid £52 for a lovely evening meal for two, the food was fantastic and on a par to Warners. To rate the entertainment - on my previous visits to this hotel the singers were in my opinion better than anything seen at Warners, the swimming pool and daily in-house activities were free with no need to book. I do not believe that your prices should be increased due to demand etc, this implies that you are charging what YOU CAN rather than what YOU SHOULD. I sincerely hope that in future I can look forward to a refreshed business model and fairer pricing and start staying at Warners again.

Our third visit. It has gone downhill massively. The location is still good. The food was very poor. The music in the evenings was far too loud

After driving for over 5 hours with my elderly relative our Room wasn’t serviced at official check in time. No apology just told to wait …generally all staff disinterested throughout our stay except for one lady on reception and our lovely waitress. Been staying at Sinah Warren for around 30 years and this is the worst visit yet
Sunbeds in short supply and guest playing their own music around pool which was inappropriate

We have been many times, but I think this will be our last.
We went to Littlecote House, for 4 nights. The House is beautiful and historically didn't disappoint.
The food was good and our waiter Piotr was friendly and attentive.
The pool was looking tired on the whole and the staff looked bored. I didn't see one person cleaning in that area. My husband got a skin infection and I returned home with a stomach bug.
Didn't watch the entertainment this time.
You didn't get a programme in the room anymore, as they've gone paperless which seems daft for their business model. We are only in our late 50s but on holiday I don't want to consult an app all day long
Our room was absolutely boiling unbearable hot. The weather was hot, and there was no air con or fan and the windows wouldn't open and really heavy curtains trapping the heat.
Bed was comfy and big.
The outside tables where you had a drink were FILTHY and not cleaned all day. We were wiping them ourselves and taking the glasses in to the bar. Gross.
Grounds were stunning
I think this will be our last Warners and we are platinum customers.

Update- duty manager has moved us into a lesser grade room although it’s much nicer than our superior room?!? She has said they will refund the difference in room prices and will also refund our dinner cost for tomorrow night - shame it took 24hrs plus to sort but fair play to Nora, the manager who totally understood our frustrations

Staying at heythrop park reserve collection hotel for our anniversary- paid extra for superior room. Room is filthy with cobwebs hanging over bed, dust all around fridge and thick dust in extractor in bathroom. Shower has a glass panel missing so you can’t close cubicle off.
Reception not interested and say there’s nothing they can do- I even showed them the photos of the dirt this morning and they haven’t even cleaned the bits I pointed out! Absolutely disgusted

Heythrop is a wonderful venue so why were we somewhat disappointed.
We thought we had reserved a twin room but found out, after three enquiries, that twin rooms were only available ‘if available’, and it appears none were, or if booked at a higher rate. We would have paid more but this was not offered so we were left with a standard double (small). The room might have been okay for ‘honeymooners’ but not us.
The entertainment was not appropriate for our group of 13, all aged between 75 and 83 AND we weren’t alone with many others of a similar age.
90’s club music most inappropriate.
NOTE: Sarah Davis was great and very much appreciated. A highlight of the weekend.
It seems that information about what was available was all on line. To quote one member of there reception staff ‘we’ve gone paperless’. Great for younger folk but not for the more mature.
If there were walking guide maps around the estate grounds we couldn’t find them.
Service in Brasserie 33 on Sunday was poor with two main course choices not available. In general there didn’t seem to be enough staff in all areas and several showed signs of stress and lack of attention.
So…. After years of visits to warners it seems you no longer know how to look after your customers.
We will struggle to book again.