Warner Hotels Reviews 

We stayed a the The Runnymede on Thames in June . Great location despite air and traffic noise. Nice room that could have done with a good clean.
The only area with decent service was the 'brasserie. The rest was appalling , listless bored staff who tried hard to avoid serving diners ,
Would I stay there again yes !
Management need to do some staff training soon.
PS we were told we would get a refund of 20% on our bar bill to compensate for the lack of air conditioning during our stay - still waiting despite advised by customer services we would get a call regarding this .

I booked a seven-night stay at Warner Hotels’ Nidd Hall from 26 June to 3 July 2026, paying £1,427 for the room excluding extras. The purpose of the stay was to get away from home distractions and work on my latest novel.

Unfortunately, I left after four nights because I had been unable to sleep properly due to extremely loud creaking floorboards from the room above. On the first two nights I lost around two hours’ sleep each night, despite wearing earplugs. On the third night I lost around an hour. On the fourth night, guests above me were walking around from about 10pm until 2am, and I did not sleep at all.

This was not ordinary hotel background noise. I live on a main road and routinely use earplugs, so I am used to sleeping through noise. The issue was that normal movement in the room above created severe and repeated disturbance during sleeping hours.

I had specifically requested a quiet room before booking because sleep was essential to the purpose of my stay. Out of the three full days I was there, I managed only around one and a half days of useful work. By the morning after the fourth night, I had a migraine and left early.

I requested a pro-rata refund for the unused nights. I was instead offered a £400 voucher, which I do not consider adequate. A voucher would require me to risk another stay despite this experience, with no guarantee that the same or similar issue would not happen again. It also represents less than three-sevenths of the room cost.

I have submitted a detailed complaint to Warner Hotels, but have now been told it may take up to 28 days to look into it. I find that disappointing given the facts have already been provided in detail.

I will update this review to reflect Warner Hotels’ final response once received.

Update following Warner Hotels’ response:

Warner Hotels have now responded to my formal complaint.

Despite my detailed explanation that I had to abandon my seven-night stay after four nights because repeated sleep disturbance made the room unsuitable for its primary purpose, Warner have refused a pro-rata refund for the unused nights.

Instead, after directing me through further complaint procedures and taking several weeks to respond, they offered either a £400 voucher or a £200 cash refund.

I found this deeply disappointing.

The issue was never about wanting a discounted return visit. I paid £1,427 for a quiet writing retreat, specifically requested a quiet room before arrival, then endured four nights of severely disrupted sleep due to excessive structural noise from the room above. I eventually left with a migraine caused by lack of sleep.

The stay also suffered from other shortcomings, including a loose patio door handle, no proper lock on the outside patio door, and an overcrowded swimming pool where paying guests competed with members for space.

None of these issues alone would have caused me to leave early, but together they painted a picture of standards well below those I expected from Warner Hotels’ premium accommodation.

Throughout, the staff I dealt with were polite and courteous. My criticism is directed at Warner Hotels’ management and complaint handling, not its frontline staff.

The £400 voucher is of little value when it requires me to risk another stay with no assurance that the same problems would not arise again.

I have now been told Warner’s final position is that, instead of a fair pro-rata refund, they will offer either the £400 voucher or just £200 in cash. I believe prospective guests deserve to know both about my stay and how my complaint was handled.

Best avoided in my opinion!

Afternoon tea at Littlecote House.
Lovely food, great value.
Exceptional service from Karen

I wrote a review but it was mistakingly put onto Thoresby where in fact we stayed at HEYTHROP PARK - worst break I have had in 30 years of using Warners! I am a platinum member so go often, since Warners have changed 4 hotels into Reserve hotels they are totally boring, nothing to do, no shows, it’s like a glorified care home! We stayed at Heythrop Park in June, on arrival we ordered lunch, scotch egg, potato bites & prawns, cut into the scotch egg the meat was pink & the egg runny, the potato bites & prawns were swimming in oil, manager came over & said it should never have left kitchen! BUT it DID! There is absolutely nothing to do especially if it’s raining! I went to Sales office to ask if I could change the other 2 booking I had booked onto NON-Reserve hotels, I was told no! I rang up head office & had no problem at all! I went back to sales & said what I had done, he said I could have done that but my partner said but you didn’t, his reply was - I couldn’t be bothered! We reported it to Jane - the manager who was very nice! Apparently they want the younger ones there instead lol. The salad bar 2 nights running was swarming with flies, I called chef up on 2nd night, he said he would get someone to swish them away, they probably had laid their eggs & should have been changed! The food has really gone down, lamb really fatty, slow cooked beef was tough & the veg is more or less the same every damn night! So boring, I eat much better at home!
When I go away I want the best because that’s what we pay for! As I said I shall NEVER do a Reserve hotel again!
Whilst I was there I did a survey asking loads of people what they thought, I got one positive reply out of at least 40 couples I asked & they said it was their first time! Warners you really need to change because it will Break you! No shows on the night either! Why change something that WASN’T broke, I used to love to go but not now, definitely not a Reserve break!
We were there on one of the hottest weeks, no water stations at all & no where to fill our bottles!

Excellent check in by Kate 1/7/
2025
Very friendly, helpful and professional
Delicious food especially fire and feast the chef Rob cooked fabulous steaks his customers service is 1st class he is an asset to Nidd Hall
Room was comfortable although dark and dated
Facilities were excellent nice steam room, Sauna and Pool
Bar staff in Pavilion theatre friendly and quick with service
Looking forward to returning to Nidd Hall

Heythrop Hall room was very dissapointing, bathroom smelt of mould tiling black fan filter was dusty and dirty fortunately i was able to use my daughters room to shower during my stay
I have taken pictures of bathroom and sent several email and have had little or know response from them till now

We had a lovely relaxing 4 day break with brilliant entertainment which was soul and motown. Staff were helpful. Michelle was exceptionally helpful and friendly, whether it was seeing to our afternoon cream tea or behind the bar.

While the stunning historic grounds at Cricket St Thomas lived up to expectations, absolutely beautiful. I’m afraid the overall experience unfortunately fell short of their standards. The staff who served us were absolutely great. They were all really nice. The front desk staff unfortunately need to improve their basic customer service. Unfortunately the upgrade we specifically asked for was very poor in my eyes. We got the use of a table top fridge, 2 cans of water & 2 cans of apple drink. There was also 2 packets of crisps, which we thought would be for each day we stayed. But when my partner asked the hotel management he was flatly told ‘ we don’t do that, you get the drinks & crisps on your first day & that’s it’. The bed we had was 2 singles pushed together so was very uncomfortable, & the bedding was much to be desired. It was impossible to get a good nights sleep, not only that but the floorboards in the room above creaked all night. I know there were functions on late nights but this was early into the morning. Very noisy… The food was bland & tasteless, I had the roast on our fist night there but didn’t eat much of it. I ate salad for the rest our our stay, which to be honest I could have gotten almost anywhere. I had sweet pastries for breakfast which were about the best thing I ate. Before we vacated the room, my partner saw a large rat running across our doorway, which luckily was closed. He reported this to the front desk which the member of staff recorded on there computer. This is one holiday we were glad to get home from. We will not enter another Warner hotel if this is what a customer is expected to experience. Very poor. I don’t think we will stay there again.
I’m sorry but if we had known we were paying extra for what we actually got we would have just stayed in one of your cheaper rooms with no extras. There was much more on offer at the last Warner hotel, but our experience at your hotel has put us off staying at any more Warner hotels.

The booking process is easy enough and the Customer Services staff are very good. However, the no refund cancellation policy is tough to swallow. We had to cancel our first ever break because my partner fell and was unable to travel. We had booked a standard room so obviously no refund and no opportunity to change dates because the flexible rate was too expensive for us. The staff member I spoke to to advise of the cancellation was understanding. I would say that if you're thinking of booking a standard room then personal travel insurance is an absolute must.

We've just returned from a 2 night stay at Corton Coastal Vllage. Enjoyed it, so I'm not complaining about the resort.
What I do feel compelled to write about is the cost. Due to unfortunate circumstances, we needed to book a last minute break. What I didn't know, and what is certainly not widely advertised, is that Warner Hotels use a sliding pricing policy, so booking late means you have to pay more. I booked by phone because I couldn't find what I wanted on the website. I obviously misunderstood what the lady had said because what we paid was well above the rate on the website, for the room we were allocated.
Looking at other Trustpilot reviews, I realise there is no point in arguing with Warnerhotels. They never change their minds where money is concerned, but I thought I would like to warn others.
The outcome of this is that I feel totally cheated by Warnerhotels. Not a nice feeling about a company you've come to enjoy and trust.
And, talking about reviews, the responses from Lauren are always so similar, I just wonder if Lauren is a actually AI?

My father was a member of the Norton Park Hotel spa for many years. He was always very happy with them. However, I discovered at the beginning of May that he had been paying double membership fees by direct debit for over 8 months. I called to query and had an immediate apology, with the reassurance that he would be refunded. My dad is 96. Almost two months have passed and no refund. Additionally, I wrote to Head Office, politely requesting a response to assure me the refund of almost £600 was coming, and received no response. The staff member at the spa itself has been polite and apologetic, but the corporate response has been appalling. It is not acceptable to allow this overpayment to happen and to not even send a formal apology to my father – if I didn't have power of attorney, in order to check his finances, it would no doubt have continued to be taken from his account for the rest of his life. It goes without saying that his membership with the swimming pool has been cancelled. It is apparent how little Warner Leisure care about the people who have trusted them and used their facilities for many years.

Cricket St Thomas Warner break has been very disappointing. Room carpet very dirty and in need of vacuuming. Room was not serviced I. The morning as apparently they don’t consider it necessary on first morning. So no clean glasses, cups or towels. Tea/coffee not replenished. The restaurant under catered for guests and we were told our selections were not available.
Warner breaks cost a premium but the hotel truly doesn’t warrant the expense. The room was tired and in need of TLC.
Staff were friendly enough and some of the evening entertainment was good whilst other was poor.

Dear Mr. Flaum and Mr. Pomroy,

I am writing to formally escalate a critical health, safety, and staff conduct issue that occurred at Warners Bembridge Coast Resort on Saturday 20 June at approximately 11 pm, and continuing throughout my stay until Wednesday 24th June 2026.

During the peak of the current record-breaking UK heatwave, while active Met Office Red extreme heat warnings were in place, my party was flatly refused a jug of tap water by your staff.

When I requested to speak to management regarding this severe safety risk A 'Duty Manager' presented himself. When pressed on the matter, responded with "... I don't care, I'm not here tomorrow." informing me that they couldn’t serve any more water as the bar was now closed. The provision of a jug of water, he claimed, 'is against company policy'!?!?

This goes far beyond poor customer service. Denying vital hydration to 'guests' during a national heat emergency is a gross failure of your brand's basic duty of care. Furthermore, the utter contempt and negligence displayed by your Duty Manager is (hopefully!) entirely unacceptable from a representative of Bourne Leisure and the Warners brand.

Due to the severity of this incident and the manager's explicit refusal to handle the matter on-site, I am escalating this directly to your office. I expect a formal investigation into the conduct of the staff on shift and a detailed response regarding how your parks are ensuring guest safety during this extreme weather.

I look forward to your swift response.

Recently returned from a 7 days stay at Norton Grange Hotel, which l had a very enjoyable stay last year. I really enjoyed the grounds that are beautifully maintained and included new outdoor seating areas. I was generally happy with my room but the conditions of the carpet indicated that they required proper cleaning. Whilst l found hotel staff on the hold helpful, the experience in the restaurant meant that there was delays in receiving my order in the evenings , this is despite the fact my orders were placed in advance due to medical my condition of high cholesterol . I found waiting staff attitude unhelpful and the message communicated to me was that my requests for boiled or steamed vegetables was considered an inconvenience . I was asked to complete a form each day, giving reasons for my requests for boiled or steamed vegetables, when l query why l was being asked to complete a form daily, I was informed that this was required for health and safety reasons for people with allergies, when l advised that my condition was not an allergy the wait staff she became augmentative . My experience last year was quite different where the restaurant staff were very helpful and polite. Given my experience this year, I will not be returning next year as intended.

My wife and I visited many of the hotel chain sites including Thorseby Hall and Orton.

However as many guests report the service, sites etc have drastically declined over the past few years. Room cleaning now does not happen daily, poorly maintained rooms and living areas.

Food is really below par for what guests are expected to pay.

We won’t be using this hotel chain in future.

Do not book with this company - no compassion or understanding of guest experience at all. I bought my dad a gift voucher for a break as he has cancer and needed a break. He unfortunately was admitted to hospital (which could be evidenced the day prior to arrival). He was told abruptly that he couldn’t reschedule (he didn’t want a refund) as he hadn’t ticked the box for travel insurance. He explained that as he paid with a gift voucher he hadn’t seen that option. But they were adamant that they wouldn’t offer any reschedule. Shocking, corporate, unempathetic approach

A bloody stupid hotel Thurrock, that never answers their phones 😡 they shouldn't be operating or in their jobs if they can't be bothered to answers their phones at reception

How can a company whose guests are mainly older people cut back on printed Itinerarys .
QR codes now. Not suitable for everyone . Nobody was asked if that's what they wanted.
You should be asked when booking if you'd like a printed itinerary when booking. There should also be printed out Itinerarys available also the print should be fairly large. Warners think obviously they cater to a young age group when they don't .
Just to add the internet connection at Holme Lacy is patchy so not always possible to use the QR code anyway. Upgrade the internet first. Keep some paper copies too.

We really loved the Signature room and location and it was very clean and fresh. But we were very shocked at the penny pinching, rooms not serviced daily and who wants to use wet towels the following day? and tea/coffee that ran out. This is a hotel not a youth hostel! The receptionist treated us on arrival as if we were an inconvenience as we interrupted her chatting with 3 other staff members and then huffed and puffed as she had to make up a pack with keys. We were not told about the change in room servicing, dining arrangements, only directed to use the QR code. This was ok until we got to our room and there was no way to access it again. Also it might be worth putting up a sign above the room phone with the QR code and the number to call reception, otherwise it's a long walk. We did arrange for fresh towels and supplies of tea coffee and milk which arrived quickly. The food was reasonable and well presented but quite poor quality (cheap) So sadly after coming to Warners for over 20 years we won't come again there are far too many excellent hotels for a similar price. You need to step it up if you want to keep loyal customers. However the lady who welcomed us into breakfast was lovely, really cheerful and happy, so thank you.

On arrival we were please to get a disabled space not far from the hotel
We approached reception to be meyt without sour face ladies , sat down no warm greeting, just "name?" then she handed over a cardboard envelope with a metal key inside and room number on the outside.
We walked to our room, noting that the carpets in the corridors were scruffy and obviously hadnseen a vacuum cleaner for some time, this continued into our room, carpet not cleaned.
First impressions were great, a balcony and sea views, wow...but the We tried to get out onto the balcony. The very old, heavy bi-folding doors were extremely difficult to open, when we did open them, we found the wooden capping to the balcony surreal loose, cracked, broken...likely to cause an injury. This was reported immediately to one of the almost hostile receptionists. She said" I'll report it"... no urgency at all. Nothing was done during our three day stay and when I reiterated my concern on Tuesday evening, I had the same response "I've reported it " no chase up via maintenance or management.
Complete disregard for gusr comfort or health and safety.