Watch Strap Style Reviews 

Product - leather dye - is useless. Unfortunately trying to communicate with them just doesn’t work - they send back emails that indicate they didn’t understand what was written. Live and learn!

I returned the strap within the policy and have not been refunded or receiving any response to my emails!

I emailed the company on 1 May, asking when I would receive my refund and that the tracking showed it had been delivered to them on 9 April. I received a response saying;
'Hi Lacy,
Let me check but don't worry I'll get it sorted.
Apologies for you having to chase this.'

However, I have had no further update, and my emails are being ignored!

Watch Strap Style have a business model that every company should follow and operate by. They address the whole process of a customer’s purchase from the initial order through despatch, delivery and beyond. The despatch of an order is very quick and communications are addressed very quickly too. I thoroughly recommend Watch Strap Style who give in excess of 100% in every aspect as a company to their customers.

After looking through various websites for leather straps, I came across WSS. The range was extensive and the prices were favourable. I ordered 4 straps and then I remembered that I had forgotten to check Trustpilot before ordering from WSS for the first time. I decided to take a quick look at Trustpilot, to see if there were any bad reviews (Wrong way round, I know!). I was surprised to see quite a few negative reviews and all of a sudden, I started to dread that I would have challenges too.

I decided specifically to write this review, on the basis that the experience I have actually had with WSS, has been brilliant. I made the order for four straps at midday (12.33 to be exact) and they were delivered through the letter box the next morning. Less than 24hrs without paying for next day delivery. Also, the four straps, were the right sizes (A combination of 20mm and 18mm straps). The quality is very good and there is nothing negative for me to say. Everyone has their own experience, however I can only discuss mine and from my point of view, WSS have been amazing

I ordered a watch strap from Watch Strap Style which arrived promptly. Unfortunately I had to return it as it did not fit the Watch and requesting a refund. As I had not heard anything I rang them and they processed my refund there and then. I cannot fault Customer Service. 10/10. Thank you Watch Strap Style.

UPDATE:
After posting this review Watch Strap Style contacted me and processed my refund, even going so far as to refund me the shipping costs I paid to return my order. I think this response was very fair of them given the error was on their end.

I ordered a watch strap, it came fairly promptly but it was missing the spring bars so I had no way to attach it to my watch, but more to the point it was the wrong strap. I contacted the company via email about the issue, received one reply simply asking what watch I was planning to use the strap for, and all further emails from me have been ignored. I've now paid to return the watch myself but have not had any update about the return or a refund of funds. I will not be buying from this company again, I'm out of pocket for two lots of shipping for something that is completely not my fault and I'm just hoping at this point that my refund will be processed.

Fantastic strap. After being ripped off with another strap company selling a strap that looked like it had come from wish. I thought I would give Watch Strap Style a try and I am highly impressed with the strap. I was that impressed I got on phone and ordered another one straight away.

Not sure why there’s a few bad reviews. My experience was flawless and the watch strap is great quality considering the reasonable price. Really pleased. Thanks!

Ordered a strap on 24th Feb. Didn’t arrive as promised. Emailed and received a reply from Martyn who said a whole batch had gone missing in the post. Asked me I I would like a replacement or a refund. I asked for a replacement….still not arrived and no replies to my emails! Looks like the huge number of negative reviews is well-founded! Wish I’d read them before……

I ordered the wrong watch strap (on the 22nd), returned it unopened the day it arrived with my details, order number, and reason for returning. The package was signed for on the 25th. I waited two weeks before emailing to enquire why it was taking so long to issue the refund. It's now been three weeks and I have recieved no reply, and still no refund.

Perfect service, they also went above and beyond to rectify my own mistake when ordering.

I ordered a watcg strap on 19th August and still haven't received it. I emailed them initially and received a reply saying they would sort it out. after yet another week I emailed again and received no reply, so I used their 'Contact Us' web form and still received no reply. I've used it again, however I suspect I'll not get a reply.
Customer service appears to be non-existent and I'm unable to phone them as they don't supply one!
Beware prospective buyers, avoid like the plague

The (expensive) strap arrived on time but was the wrong width! He apologised and had a replacement sent out. Arrived two days later, and to my astonishment it was again the wrong size!
Phone rarely answered - once in a week.
Occasional email response but no actual action.
I now have two £89 straps the wrong size, so useless to me.
It looks like this is one man band, perhaps drop shipping?
Until I get the promised collection, or a return label,
I cannot recommend this business at all!

Order 60276 30/06/2023

I ordered a strap over a month ago, when it didn’t arrive within the companies estimated time frame I tried to contact them and got no reply.
I left a negative review and was instantly co reacted to try and have the review removed.
I was promised a review of what had happened and a resolution, but have received no more contact since, tired of wait I requested a refund. And have still only had silence in response for about 10 days.
Customer service is dreadful. Can’t review the product as I still haven’t received it

I haven't received my order for over 5 weeks. No refund or reply to a dozen of my messages to them in different platforms.

They say you should judge a company by how it behaves when something goes wrong and in my case something went wrong but the company rectified it swiftly and to my satisfaction.

I didn't get the watch strap I'd ordered for my husband within the day or two I was expecting so I emailed the company. Someone replied straight away and said they'd look into it. When I still didn't have it a day later he conceded it must have gotten lost in the post and gave me a refund and also sent out another strap free of charge. Unfortunately, the colour I had originally ordered was now out of stock, but at least I was sent another one (which I did get within one day). If only all companies were so responsive when things go wrong!

The inexpensive but nice strap I previously ordered from Watch Strap Style broke after only 8 months. My email was answered straight away and I now have a discounted new strap, delivered the day after ordering. Excellent service. It was thought that hand sanitiser may have damaged the leather!

Very very helpful....they answer the phone, if they happen not to be there they call back. Returns are no problem if something doesn't work ( the colour the size etc) and they are ( as I said) very helpful indeed. Highly recommend them ( and i'm difficult to please!)

Ordered a 'submerge' silicone 22mm watch strap - arrived within 2 days, fits perfectly. Really comfortable to wear and have now binned the metal bracelet in favour of this. Bargain.