Watsons Pantry Reviews 

162
TrustScore 3.5 uit 5

3,3

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Beoordeeld met 1 van de 5 sterren

Tried the services for a couple few weeks, after a very pushy sales person persuaded me. Prices were slightly cheaper with the promotion given, but we realized that the quantity was less and the p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The delivery service and products are fine, although there is not a huge choice and you have to be careful what you order as some items, like branded cereal, are much more expensive than the shops. W... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordering is easy and very flexible. Have had no issues at all with the delivery always there within the times they say on site. Customer service is helpul and very freindly. Overall an excellant exper... Toon meer

Beoordeeld met 5 van de 5 sterren

Exceptional service from this company. They have never missed a delivery and I have never been missing any items plus everything is always fresh. And the prices are better than my local shops and it... Toon meer

Bedrijfsgegevens

  1. Melkbezorgbedrijf
  2. Zuivelhandel

Over Watsons Pantry

Geschreven door het bedrijf

Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.

When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.

We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.

VISIT OUR WEBSITE


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

162 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,3

Alle reviews

(162)

82 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Watsons Pantry from the moment the rep…

Watsons Pantry from the moment the rep came to my door have been amazing. Genuinely been such an efficient service, and the customer service has been exceptional too. Very happy I chose there services.

6 november 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

OK if you live remotely.

Tried the services for a few weeks, after a very pushy sales person persuaded me.
Prices were slightly cheaper with the promotion given, otherwise aldi and lidl are cheaper.
Delivery was free,
The payments for items are taken a week in advance so if an item isn't available for your scheduled delivery you have to wait up to 5 days for a refund, unlike asda for example take payment on the delivery day.
Didn't work for me has I live near plenty of shops.

5 november 2025
Review zonder uitnodiging
Logo Watsons Pantry

Antwoord van Watsons Pantry

Hi,

Thank you for taking the time to share your experience with us. We strive to provide a seamless shopping experience, and we are sorry to hear about the challenges you faced regarding payment processes. Your insights are invaluable as they help us improve our services.

To address your concerns more effectively, we have sent a separate email requesting additional information. If you prefer, please feel free to reach out directly to our customer service team at customerservices@watsonspantry.co.uk. We are here to assist you and ensure that any issues are resolved promptly.

Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.

Kind Regards,
Seemab Sarfraz

Beoordeeld met 1 van de 5 sterren

Inconsiderate and inappropriate with sales hours.

A representative from this company rang our doorbell at 8:20 p.m. trying to sell their services. I understand door-to-door sales are part of business, but visiting that late in the evening feels intrusive and inconsiderate. It completely put me off from wanting to hear more. I’d suggest respecting people’s time and avoid calling on homes so late.

10 oktober 2025
Review zonder uitnodiging
Logo Watsons Pantry

Antwoord van Watsons Pantry

Hi Marissa,

Thank you for taking the time to share your experience. We genuinely value your feedback as it helps us refine our practices.

We aim to conduct all interactions during reasonable hours to respect our customers' time and privacy. We're not certain if this was one of our representatives, but we take such reports seriously. To better understand the situation and improve, we've sent a separate email requesting additional details, which would be greatly appreciated.

If you have any other thoughts or concerns, please feel free to contact us.

Kind Regards,
Seemab Sarfraz

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent! I have used Watsons for a few months now and I am very happy with the quality and reliability of the deliveries. The option to buy a bundle lowers the cost to make it comparable with supermarkets. Thank you!

9 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bovaer free milk

Great milk and Bovaer Free,
unlike ARLA milk

Great choice of other products too

Great people to deal with and accessible on yhe phone

The app is usable but on the best, but a phone call sorts out any problems

I have a delivery twice a week, so convenient.

8 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Broken egg in first box

First box of eggs received, as promised, but one of the eggs was broken and therefore not usable.

I emailed but got no response!

I received a welcome email which gave the wrong price for my order so I had to ring and was on hold for a long time before I got to speak to someone but even then I wasn’t convinced that my question had been understood.

I was promised that they used local farms and the label says they are from Cornwall, over 200 miles away!

Not impressed so far but will give another week to see if it improves

Edit 3rd October after response from Watson’s:-
I have already emailed and had no response, as I said in my review!

26 september 2025
Review zonder uitnodiging
Logo Watsons Pantry

Antwoord van Watsons Pantry

Dear Suzik,

Thank you for your review and for giving us the opportunity to serve you. We value your input and are dedicated to enhancing our service.

We apologize for any inconvenience with the broken egg, the welcome email, and your phone experience. Our products are sourced from trusted suppliers to ensure quality, and we appreciate your willingness to continue with us.

For prompt assistance, please contact our customer services team at customerservices@watsonspantry.co.uk. We are here to help resolve any concerns.

Best regards,
Seemab Sarfraz

Beoordeeld met 1 van de 5 sterren

Rang my door bell then walked off

Rang my door bell then walked off, some scruffy little man then comes back with nothing to worry he says he's talking all my neighbours... Really, just shut the door, absolute time wasters deadbeats, will not be as pleasant if they come back again !

For the avoidance of doubt, he was wearing a watsons pantry top and have CCTV footage.

26 september 2025
Review zonder uitnodiging
Logo Watsons Pantry

Antwoord van Watsons Pantry

Hi Rom,

Thank you for taking the time to share your experience in this review. We truly appreciate your feedback, as it helps us maintain our high service standards.

We're sorry to hear about this incident and take it very seriously. We've sent a separate email to gather more details, so we can investigate promptly and resolve it effectively.

Please reply to our email or contact us directly at customerservices@watsonspantry.co.uk if we can assist further.

Kind Regards,
Seemab Sarfraz

Beoordeeld met 4 van de 5 sterren

Helpful sales guy on door

Helpful sales guy on door. Clear understood his product and was non pushy. Delivery in good time on doorstep before 7am as promised. Very Reasonable prices. Website and ordering. Range limited and basic but can see new service building up popular mass bulk products. All works fine

22 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Having both the milk & breakfast bundle at the moment weekly. Discounted it was cheaper than any supermarket I could research (and I'm extremely thorough), undiscounted it's still great value for money for what it is.

Signed up a couple days ago. Don't understand how this hasn't become more popular or widespread throughout Alvaston.

Site is flexible, the rep I spoke to was extremely honest (5'9, dark hair, green sweater) guided me through everything.

Cold calling aside, the service itself is fantastic. If anything, the discount given from the rep is 3 months long - & from what I can see I can cancel whenever I want with no hassle.

If you do it, do the bundles, & do it with a rep at the door. The discount they give makes everything less than anywhere.

Will use it for as long as I live in Derby - for the next year or so.

15 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Echoing the other reviews

Echoing the other reviews. They came to my door three times in one day (the same guy)!

They've responded saying they don't know it if was there sales guy. He was wearing a Waston's Pantry bodywarmer. How else would I know what company it was from.

15 september 2025
Review zonder uitnodiging
Logo Watsons Pantry

Antwoord van Watsons Pantry

Dear Lee,

Thank you for your feedback. We apologize for any inconvenience caused.

We are currently unsure if the visit was made by a Watsons representative. To assist you further, we have sent a separate email requesting additional details to help us investigate and resolve the matter.

Please respond at your convenience. We appreciate your understanding and are here to help.

Kind regards,

Seemab Sarfraz

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