We Buy Cars Reviews 

I had the privilege of buying my car from Matthew Muller at the Richmond branch. The experience was excellent from start to finish. Matthew was knowledgeable and always kept me updated throughout the process and concluded the deal in a professional manner. I am very happy with my experience.

We Buy Cars offers an outstanding experience from start to finish, their team is incredibly efficient, making the entire process smooth and hassle-free. What stood out from my experience was the warm, friendly customer service I received from Theodore Smit on PE; every interaction felt personal and professional, and he went out of his way to ensure that I was comfortable and informed throughout the whole process. He was always ready to help.

I have never in my life experienced such a nightmare with a company, and I have to warn others about what I’ve gone through with WeBuyCars. I attempted to purchase a Renault Duster 1.5 dCi 4WD from them, a vehicle that was advertised as “A Rated” and in excellent condition. What followed, however, was three weeks of lies, contradictions, hidden faults, and outright disrespect for my time and money.

From the very beginning, I was told that the only issue with the vehicle was a minor hooter wiring problem. Based on this information, I went ahead with the purchase, arranged time off work, prepared my trade-in, and even activated my insurance. Shortly thereafter, what was initially presented as a small, insignificant fault suddenly escalated into what was described as a massive wiring issue, with wires allegedly cut in multiple places. How a defect of this scale could have passed through a Dekra inspection without being flagged is beyond me and raises serious questions about the accuracy and integrity of the inspection process.

At one point, I was assured by Anthony Coleman, the sales executive handling my purchase, that the repairs would be carried out at no additional cost to me. Yet, later on, he contradicted himself and told me I would now suddenly be responsible for paying for the repairs if I wanted the vehicle, a completely unacceptable and misleading turn of events. To make matters worse, I was consistently given conflicting information throughout this entire process. For example, Joshua, the sales representative, would send me WhatsApps in the morning assuring me that the vehicle was repaired and on its way for roadworthy testing, while Anthony would phone me later that same day to say that the car had not even been fully repaired and was still on its way to the mechanic. This constant back and forth wasted weeks of my time, left me frustrated and confused, and destroyed any confidence I might have had in the process.

Each time I was told the vehicle was finally ready, I would arrange more time off work in preparation to collect it, even having to take unpaid leave at one point. This cost me not only money, but also leave days and credibility with my employer, as I was repeatedly forced to change my plans because of the false assurances I was being given by WeBuyCars staff. Just when I thought things could not get worse, after being told that the car was finally ready for collection, Anthony phoned me to say that during the roadworthy test it was discovered that the four-wheel driveshaft was missing. At this point, I was left with no choice but to cancel the deal completely, as the situation had become unbearable and I could no longer trust a single word being told to me.

So after three weeks of stress, wasted money, and endless contradictions, I was left with absolutely nothing. No car, lost income, wasted leave days, unnecessary insurance payments, and a complete erosion of trust. This entire ordeal has felt like being scammed. I was misled, contradicted, and deceived at every step of the way, and at this stage I have zero faith in WeBuyCars. A company of this size should not be operating in such an incompetent and misleading manner, leaving customers like myself out of pocket and emotionally drained.

I have requested a full refund of my deposit, which is the bare minimum given that none of this was my fault, and I would have gladly taken the vehicle had it been in the condition I was constantly told it was in. But the damage to my trust, time, finances, and peace of mind cannot be undone. WeBuyCars has lost all credibility with me, and I strongly urge anyone considering buying from them to think twice. My experience has been nothing short of disgraceful.

THE HAVE A WELCOMING ATMOSPHERE AND ALLOWED ME TO ASK ANY QUESTION THAT I COULD THINK OF. THEY SHOWED ME A VARIETY OF CARS THAT WERE IN MY BUDJET AND KNOW HOW TO INFORM PEOPLE IN A WAY WHICH IS UNDERSTANDABLE.

I dealt with Alroy at the WeBuyCars pod at The 3 Arts Village in Cape Town. Alroy was professional and amiable throughout the process, from the first evaluation to signing the contract of sale. If you want to get your car sold and paid for fast and efficiently, then WeBuyCars is the way to go :-D

The after sales customer care is not what i expected , did struggle but BIG thanks to We buy cars to commit and fixed a gearbox on a bakkie that we bought from them. They really keep there promises. as long as youre familiar with the dekra report you are good to buy from them . Thanks again We Buy Cars!

Kyle van Heerden at JHB South
Helpful and patient service.
Very happy.

Very happy with the service. Kyle van Heerden @ JHB south branch helped me find the perfect car.

Great service kyle and kenneth JHB south

Webuycars dome
I've experienced a very very good service from Jarrett Dolk & Loyiso Chamane we buy a car dome is the best they are ao helpful and patience, And im enjoying the car thanks Jarrett and Loyiso you're best, i really appreciate your service.

I've received a marvelous service from Kenneth and Kyle, I can recommend my friends and family to we Buy Cars Jhb south, I'm a happy customer

The service we got was very good and the car we got was in a good state and it’s perfect ,we were assisted by Kyle

From the first day i brought the vehicle with the 2 year warranty i got endless issues and little to no help from we buy cars. They stole my warranty money and didn't keep there word. I had to fix my vehicle out of my own pocket. I will never ever buy a vehicle again from them. They are crooks

I purchased a Fiat 500X from WeBuyCars Richmond on 26 February 2025. Just 12 days later, on 10 March, the car broke down with multiple engine failure warnings and had to be towed to the Fiat repair centre. Since then, it’s been a nightmare of silence, avoidance, and shady behaviour.

Despite our immediate reports, countless emails, and phone calls, no one followed up, we never heard from anyone at the Richmond branch again. The person assigned to our case, Carin Dreier, ignored every single email from us and if we were lucky to get through on the phone all she would say is "it's been escalated". WeBuyCars then tried to collect the broken car from the Fiat repair centre without informing us.

When the repair shop refused to release the vehicle, Carin finally called and followed up with an email throwing a tantrum, demanding to collect the car and claiming we owed a "release fee" (which the repair shop confirmed does not exist). That’s how we learned, for the first time, that we were getting a refund.

They refused to provide anything in writing, no confirmation of the refund, no timeline, not even banking details requested. We were just expected to “trust” them and hand the car over.

We eventually had to hire a lawyer. On their advice, we held onto the car until we had a written commitment. Carin refused to speak to our lawyer, saying their “legal department” would make contact. She then proceeded to send a flurry of emails asking when they could collect the car, despite claiming she doesn’t deal with lawyers. To this day, their legal department has still not contacted us directly.

Our lawyer eventually got hold of Mr. Hannes Bouwer, the national head of complaints, who casually told us they needed to collect the car to “put it back in dealer stock and sell it.” This is after they deemed the car not viable to repair and refused to fix it. In other words, they are knowingly reselling a car with a blown cylinder. As of 17 April 2025, the same vehicle is listed for sale on their website with a gold rating and a glowing DEKRA report.

On our lawyer’s advice, we released the car once Hannes committed to refunding us within 2–3 business days. That was the only time WeBuyCars actually did what they said they would and we received our refund. After more than a month of struggling.

My issue isn’t just that the car broke after 12 days, although that was a disaster. The real problem was how WeBuyCars handled it:
No apology
No communication
No accountability
Stonewalling at every turn
No assistance, like towing the faulty vehicle or offering a courtesy vehicle

And that’s not even touching on the highly unethical decision to resell a car they know is faulty.

If you're considering buying from WeBuyCars, be warned:
There is no accountability once you’ve signed.
Once finance is approved, your salesperson acts like you don't exist any longer, they didn't even bother to clean the car before handing it over.
Faulty vehicles are knowingly resold.
Their after-sales service is non-existent unless you get a lawyer involved.
You may end up paying for a car that doesn’t work, with no support and no way to get your money back without a fight.

Bought a car and two months later I found out the they gave me a car with a 10year old battery 2015 May battery and it’s 2025..

They decline my case but when purchasing a car they said if it breaks down in three to six months they come get it or get it fixed. also consumers right a dealer is supposed warrant me battery cover for six months. Like why would they sell a car that has 10year old battery..

thank for your service lethu khuzwayo thebguy is very informative

On March 11th, I purchased a motorcycle from WeBuyCars Polokwane, it was classified as Category A with 6100kms, meaning it's in a good working condition according to their website. I travelled from my home in Midrand to the Polokwane branch to collect the bike. Upon arrival, I was assisted by Shauwan Holyoake. The motorcycle wouldn't start initially, and Shauwan attempted to jump-start it using a battery charger, but it remained unresponsive. Shauwan insisted the bike was fine and simply needed a new battery. Despite my attempts to convince him and other sales representatives to purchase a new battery for a test drive, they refused. As my cellphone battery was low, Shauwan arranged an Uber for me to go buy a new battery. I went, purchased one, and returned to the branch. Upon installing the new battery, the motorcycle started perfectly, and I was pleased. It was almost time to close, so we finalized the deal. The transaction was completed, I made the payment, and I took delivery of the motorcycle. I drove out of WeBuyCars in Polokwane at approximately 17:00. However, by 17:30, I was stranded in the middle of Polokwane town as the bike wouldn't start. Initially, I thought the new battery needed charging and arranged for a bakkie to tow the bike back to my home in Joburg. On Wednesday, March 12th, after charging the battery, I rode the bike to work. Unfortunately, the bike broke down again on Corlett Drive. I called a tow truck again. The bike has been diagnosed by the OEM and the quote to fix it is over R18 000. Apparently the wiring on the bike was fiddled with before and that cause failure of some electrical components. I told WeBuyCars and they rejected my claim and said they won't pay for the repairs, no reason as to why, they just downright said they're not getting involved. I never got to enjoy the bike, not even for a single day because from their showroom it was already an unusable s**** that has now become my burden. Since then, they have been ignoring every single email I sent them. If you know what's best for you, YOU WILL PLAY VERY FAR FROM THIS COMPANY!

I bought a car via online auction.
All papers, reports and pictures showed everything was good to go. They called me within 2 hours after I won the bid asking for payment and I organized it within 12 hours thinking that I'll get car when the payment was made. One week later I still didn't get the car and the sales rep told me not to waste my money to come everyday to collect the car unless he calls me, it's really frustrating to buy something you don't get to use immediately.

1. Purchased a vehicle from We Buy Cars which had issues not stated on the " Dekra Report". After 3 weeks of back and forth without the vehicle they decided to cancel the deal, and we could take another vehicle. Which we do so, to avoid further travelling expenses, as we were using private transportation.
2. The cancellation process was again a nightmare. After 3 days of back and forth on the process, we received confirmation that we could collect the vehicle.
3. We drove over 1 hour to fetch the vehicle since they had no drivers to collect the vehicle for us. In less than 20 minutes of driving the vehicle, an engine light reflects on in this vehicle which we reported to our new sales agent immediately. It has been 7 days since reporting the issue. The agent is now refusing to take out calls, reply to our messages and we sitting in the same position has 1 month ago. Please AVIOD purchasing a car from this company. Innocent people are exploited.

I have not received my deposit back. I was told that I need to put down a deposit and provide finance approval in order to test drive a car. I put down R10000 & I got approval for the vehicle. I decided that I no longer want to take the vehicle because I was not happy with it. I never signed the OTP, because I only received it until I decided I was not interested in the car. The F&I, Tashneeka Jacobs has refused to reply emails & take my calls. Please assist with getting my refund processed.