We Buy Cars Reviews 

Extremely rude and disrespectful. Feels like crooks..

The service I got at We buy cars was not bad, saw a nice car online and put R5000 as a holding deposit and the following day I went to check on the car, Test drove it and checked all the features, I was not satisfied with the car and claimed my refund which I got it within 24 years. I’m happy with their service, it was the quality of the car that I did not like.

I have had the most disgusting service from We Buy Cars. I cannot even call it service because there hasn't been any. I bought a car on the 31st May 2024 it broke down within 6 working days and could not be driven. To spite about 20 phone calls, emails and WhatsApp messages I cannot get an answer from anyone at We Buy Cars when my refund will be processed. Each time I eventually get through if they do not cut me off. The Customer Care person is either sick or on leave and the next person does not know what is going on and will escalate the matter to no avail. The car was eventually collected on the 24th May 2024 by We Buy Cars and I have not heard anything since. I am at my wits end as I do not have a vehicle to get to work or money to buy another vehicle and am about to lose my job. PLEASE HELP ME!!!! I need a concrete answer from We Buy Cars as to when my money will be refunded. Before they collected the vehicle I was basically forced to write an email saying they have permission to deduct an amount of just under R 3500 for AA Rates for the mileage done on the vehicle. My expenses to date are so high due to the fact that I did not have a vehicle to drive because they sold me a damaged vehicle I think it is absolutely disgusting.

Bought a car from we buy cars Durban, it only functioned for a month, they never disclosed that there was a problem with the computer box, they refuse to do anything about it just threatening us with lawyers.Now 7 months later still stuck with a non functional car & my money is gone:(

If it were possible to give them a negative rating, believe me I would. I have never in my entire life dealt with a more unprofessional institution as "We Buy Cars JHB South"

Firstly, I was approved for finance and then a day later declined. When I brought the concern up I was told that the incompetent employee that sent me the approval message subsequently didn't work there anymore.

Following this instance, it took them 48 hours to provide me with an OTP to send through to my bank. I then had to take time out of my day to go and sit there and babysit them so that my bank could get the necessary documentation.

Upon receiving the car, I noticed a few days later that the passenger side seat belt does not work. I brought the issue up with them immediately, only to be dismissed and told to go to the automotive ombudsman.

Disgusting service. Disgusting work ethic. Overall Disgusting experience.

Yhuuu i bought a car march 20 its not even a month and have alit if problem i just want my money back or swap

I applied for vehicle finance with this company I was informed that my finance was approved I completed everything they requested including signing up for the insurance they referred me, after being assured that everything has been done including accepting the offer and on the day I was supposed to collect my car I was informed that it was not possible as the vehicle finance was declined. The insurance was still debited from my account and I will have to cancel and enquire from my side. I informed them that I will report this misleading experience and requested information to lodge a complaint but I was completely ignored. No urgency was shown

Pushed into buying a car with a fraudulent MoT. Dangerous - Do not Drive Defects noted.
A new clean MoT materialised from a different garage.
None of the eleven problems noted had been repaired.
These people were happy to let me drive off in a dangerous car which would gave killed me and others.
Ignored me when I exercised my rights under the Consumer Act 2015. I wanted a repair, I did not get this. Had to get the car back to them at my own expense, my belongings damaged by mouldy leaking water.

@ WBC - Germiston“Thank you so much to ISHMAEL MOUSA and sister CHARMAINE for being our loyal and great salespeople. We have managed to achieve a good car, in good condition. all because of your great and continuous support in all honesty my sister's car is fresh.
Big up to you my brother Ismael, from day one on the 20th of April 2024, you gave us the great service of which we will never forget.
Ishmael you're so humble & calm.
keep up the good work bro!

I went car shopping at We Buy Cars in Durban Springfield, after all the negative talks from people, I now have a different understanding towards We Buy Cars, Thanks to a gentleman who helped me, I appreciate your help and information Jomo Khanyile, I will definitely recommend you and your service to friends who are also shopping for cars. Thank you my brother.

We experienced a very very bad situation with We buy Cars. Divan drom We buy Cars made promises which did not happen. 2 Weeks ago my daughter contacted We buy Cars with total honesty that the car does not start. Promises has been made that a quotation will be given to her and an offer will be made, a rollback will take the car. Divan never came back to us, we have to contacted him the whole time, and we told him that we relocated from Colesberg to Gauteng from the start, today only when we contacted head office there now is a problem with a vehicle that does not start. We leaving Colesberg in less than 2 hours with a problem unsolved

We Buy CARS offer customer service excellence.
Highest praise for Anthony Fitzgerald Pete and Eric, their excellent Driver, who assisted us with the process of selling our Vehicle to WBC
Would recommend them to anyone looking to selling their Car
Well done to the Dream Team Anthony, Pete and Eric - Thank you guys

I returned a car they sold me with defects on the gearbox, they have been ignoring my calls and texts since then. I regret buying a car at their Brackenfell branch! All I want is my money back!!!

I found myself in a state of despondency when faced with issues with my new vehicle, and my search for assistance seemed futile until Tsholofelo Mntintshana and Etnee Fillis intervened. Their exceptional customer service transformed my experience entirely. They not only listened attentively but also demonstrated a genuine understanding of my concerns. The commitment they exhibited was palpable, and Etnee's proficiency in providing consistent feedback, along with her heartfelt dedication to customer service, left a lasting impression. Etnee, in particular, prioritized matters with precision and care. Her representation of the organization is commendable and has reignited my faith in WeBuyCars. I am genuinely grateful for the exceptional care and attention both Tsholofelo and Etnee extended in handling my complaint. This level of service goes beyond expectation and truly deserves recognition. Thank you for restoring my confidence in your organization.

What a great service from Aubrey Maposa at we buy cars polokwane,He was very gentle and patience with everything and we finally got the best car from him and we buy cars .

Well well well, I am not surprised to see a 61% average on a one star rating. You know what’s sad, we buy cars has absolutely no care in the world for any posts or comments made due to their size.

My experience of purchasing and now trying to sell a vehicle has been very frustrating and unenjoyable. My vehicle for sale some in my eye is in great condition however was an ex purchased vehicle from we buy cars. Well when the assessor came to test drive the car he told me everything that was wrong with my vehicle and they came back with an offer less than why was sent to me because of all the defects. Why was this not made aware when the car was originally purchased from them? That was kept quiet. Now it feels like I have been driving something thats actually nothing like I thought it was due to their view of the vehicle. To then be told its market related reasons, why did the price come back lower than originally offered.

We buy cars is not a great experience, they use their sheer size to bully the market. Soon everyone will realise what a joke they are. Go past a local car service center and ask if you should buy a car from them. You will get set straight..

WE DONT BUY ANY CAR!!!!!!!!!!!!!!!!!!!! LYING FALSE NARATIVE ! BS CORP!

Tried to purchase a car from the Riverhorse branch, getting hold of anyone or getting them to call you back was a nightmare. Once I finally received all the details, and chosen to purchase the car and the OTP had arrived, it was loaded with R50K of extras like extended warranty’s and service plans which only lasted 2 year but you would be paying them off over 6 years. After 4 weeks of trying to get the OTP is a state where I would actually sign it, I was told no sorry the bank will no longer offer finance on the deal. Worst buying experience I have ever had, terrible communication, and complete unwillingness to help, or reply to any email or WhatsApp. Regardless of all the loaded “extras”, of which some are mandatory, if I choose to have an extended warranty on my car that should be up to me to decide not you. Will never deal with any webuycars branch again.

I wanted to sell my vehicle, so I sent through the required information as well as photos as required. Then I receive an offer of R400,000, depending on the inspection. I took my vehicle to WeBuyCars Silver Lakes to perform the inspection. I received a clean report that indicated that my vehicle is in excellent condition; however, they are not prepared to commit the R400,000 even though the vehicle has been shown as excellent on all inspection sections as per the evaluation summary provided.

I did business with WeBuyCars in the past, and the service was remarkable, but this time around, I am shocked about this service, and please do not get me wrong. I do understand that WeBuyCars conducted a thorough initial inspection of the vehicle to ensure the quality of the vehicle for a new buyer, and this is the reason why I prefer buying my vehicles from WeBuyCars.

However, it seems that WeBuyCars realised the market share they obtained in the secondhand vehicle market, and this has given them a monopolistic position in the secondhand vehicle market. However, it seems now (based on my experience) that they have adopted their new stance in the market, and with this, their focus has moved and their service has deterred, which is truly a shame, as I loved the business model WeBuyCars has operated on.

Now I just hope that a new player will enter the vehicle market with the same business model to break this monopoly that WeBuyCars has in the second-hand vehicle market and hopefully force them to go back to providing the service that I have come to love.

Some people reading this might be of the opinion that this is just sour grapes because I did not receive the amount they originally provided based on expectations. But should I have received a report that showed that my vehicle had a number of issues, I would have accepted this. However, the issue here is that I received an Evaluation Summary report that clearly indicated all inspection sections as Excellent yet they are not predisposed to commit to the value as orally given, and this is my issue.

I truly hope I was an exception when looking at what happened to me.