Connect Eyecare Reviews 692

I can happily recommend Connect Eyecare for their outstanding service. When my father lost his glasses, the team truly pulled out all the stops to help us. They were incredibly kind, professional, and efficient, and managed to get his replacement glasses sorted within a very short timeframe.

The level of service and care they showed was excellent and nothing felt like too much trouble. Thank you so much to everyone at Connect Eyecare for going above and beyond — highly recommended!

Your team visited my sister's care home, I went to support her as she's a new resident. They were so professional, patient and kind. Gary rang me within a week to explain what happened next, and emailed the details and bill, which I sorted out easily over the phone. An excellent experience, thank you all.

A wonderful service. Great communication with myself as my mum is in a Care Home and the service was provided within this setting. Thank you.

The experience I have had with connect Eyecare has been excellent. My mum is in a care home and has dementia. The girls were fantastic at explaining to both myself and mum, what was needed and how things were going to be done. I was kept to date when the glasses would be ready and although I was on holiday the glasses were fitted and I was sent an email the same day explaining what had been done and letting me know about the aftercare service in case anything was needed. The service they provide is exceptional

The team at connect eye care really go the extra mile now can see in HD after been fitted for new glasses nothing was to much trouble even putting lenses in my sunglasses a truly 5 star experience
Thanks team connect

Sarah and Jenna were very professional, their approach to our Residents was kind and considerate. The "pop up" opticians was outstanding and really made a difference to the visits. Can't wait for the next visit Thank you

Great service and very friendly staff in attendance, handed out pens as well. Residents appeared to be happy with care given and managed to get through all those requiring eye tests. Very processional. Both Sarah and Ann Marie deserve all praise for their hard work today. Thank you ladies !

Sarah and Jenna were excellent and had great patience with the residents

Great experience with Connect Eyecare, very professional, friendly service and excellent advice throughout.

Great service, my Father is in Care Home and his glasses were too tight and marking his face, we called and someone was there within a few hours to fix for him. Her name was Alison and she was fabulous as my father is non verbal but Alison was great at communicating with him to solve his issue. Very grateful for your assistance Alison.

I have used connect eye care for the last few years within my care homes and they are extremely professional, polite and take the time to make sure our residents feel comfortable and safe. The shop they bring really helps to make our residents at ease. I would like to mention two team members who are excellent - Sarah and Jenna. A great asset to connect eye care.

Felt very comfortable very happy with the whole experience.

As manager at Cumbrae i can say that when connect Eye care visit the home they do a brilliant job at making the whole experience of having an eye test as calming as possible and very like a visit to a high street options.
Lee Gove

We changed our eye care over to Connect eye care s we were having some issues with our current supplier. From the first initial meeting through to appointment day and glass fitting we have had a fantastic service. Staff spent time with our residents getting to know them and their preferences. After meeting just once when it came round to fitting Danielle remember the names of residents. A very person and enjoyable experience for all involved. Cant wait to keep working with everyone .

Needed new glasses for my Dad after his were lost in the care home. Connect Eyecare explained everything clearly and precisely after examining him. New glasses were delivered to dad today, much sooner than anticipated. As I live in Jersey and dad is in Edinburgh, this whole experience has been very easy and dad now has his glasses of choice. Thank you very much to all involved.

Connect eyecare work closely with my wife’s care home providing a very good on call service, in this case very quickly supplying new spectacles when the old ones got broken. Their staff are helpful and courteous and available when needed. Great service

What a professional company to deal with. They had a complete person centred approach. Recommend highly.

We had a lovely visit from Connect Eye Care. They set up a pop-up eye clinic right here in the home, which was such a great idea.

The residents really enjoyed it, a few of the ladies had a nice chat in the waiting area while waiting for their turn, and it honestly felt just like a trip to the opticians, only without having to go out in the cold!

The team were so friendly and patient, and it was clear they really understood how to make everyone feel comfortable. Having this kind of service come to us makes such a difference.

Thanks to the Connect Eye Care team for being so kind and thoughtful, we’re really grateful for the care and attention you gave our residents.

As connect eye care visit our home they are very friendly towards staff and most importantly our residents they are made to feel relaxed and interact well making their experience pleasant.
Each step of our residents eye check is explained fully in a way that is easily understood always with a little fun and chit chat along the way. Well done done connect eyecare it's always a pleasure to have you visit our home.

We had our first visit this week from Connect Eyecare and they went beyond our expectations.
They were kind, patient and caring towards our residents.
Very efficient and professional and we would highly recommend them.