Wheels Motorcycles Reviews 

Brilliant customer service!

Recently purchased used Honda nc750x dct from Wheels.

Steven Nuttell dealt with my enquiries, from buying, helping me with needed info, right the way through to delivery. He is a professional and was a pleasure dealing with him and very much appreciated, thank you!

Although I live in London, I don’t think I’ll go anywhere else for my bikes in future.

Just wanted to thank you for all your help!

Phoned Wheels to ask about a bike I was interested in and was greeted by Joe Scott who set the 'wheels' in motion!
After a small deposit the bike was secured and I was talked through the rest of the process.
In my case I had a bike to offer in part exchange and they gave me a fair price.
It's a simple process, just give your details and part ex details and Joe sent me the documents I needed to fill in. They can deliver your new bike / collect your old one for a great price. We agreed a delivery date and once I took delivery of the bike all there was to do was hand over my old bike and take the keys to the new one. No handover paperwork to fill in, all handled by Wheels. there is also a 3 month warranty and you get a 14 day 'cooling off' period in case you change your mind. I have have absolutely no intention of handing this gorgeous bike back! It is in perfect factory fresh condition. Thanks very much Joe and all at Wheels. If I feel the urge to buy another bike for my fleet I will be in touch! Highly recommended.
Roy.

Very professional staff very helpful joe was great from my initial phone call to delivery, highly reccomended

Recently bought a BMW K1300S and dealt with Joe Scott from start to finish. Great service, and great comms throughout. Bike was delivered to the door a week later after an MOT & service. It was mint, showroom condition. Thankyou.

I came on 22/2 to collect my Yamaha r7, kindly sorted out by Joe Scott, he was very professional and worked hard for a good outcome. Had some issues on my end and he sorted them out in a jiffy. It was all done, signed and away within the hour

Recently purchased a new Honda CL500 from Wheels. Steven Nuttell dealt with my enquiries, through to ordering and collection with complete professionalism.

Although I live around 100 miles away, I don’t think I’ll go anywhere else for my bikes in future. I’m sick of poor customer service elsewhere.

Thank you Steven!

Recently bought a Kawasaki Z1000 SX from Wheels motorcycles. Dealt with Joe Scott and received excellent service from start to finish.

Excellent company to deal with, outstanding service from Joe Scott from start to finish..

Recently bought a gsxr750 k5 been after one for ages.Dealt with Joe Scott and service was second to none ,would recommend using wheels at Peterborough to anyone .

Bought a new Guzzi from Wheels, price was the best around and the service I received from Joe Scott was excellent, everything from arranging some finance, getting the bike ready and delivered to Scotland.
Quick and easy

Recently purchased a new bike from Wheels. Joe Scott organised the trade in of my old bike and a test ride on the new bike over the phone all very simple and straightforward. Purchased the new bike after the test ride and found the whole Wheels experience stress free and enjoyable
Thanks Joe

I had Smooth purchase experience with Wheels, all thanks to Mr.Joe Scott who always made sure I was updated about the phases of preparation of the vehicle and handled it with professional and much appreciated patience.
Overall very Happy with my purchase from Wheels and I highly recommend them to potential buyers..

So I brought my first bike from Wheels on the weekend. Amazing place with such a wide range of bikes to choose from! Felt like a kid in a candy shop. The staff were really friendly; I had the honour of dealing with Joe Scott, a lovely guy. He offered me tea or coffee while I was there and was very helpful with any questions I had. Overall, really pleased with my experience there 😀

All round excellent experience. I had bought from Wheels before and this time was for a trade in for a new bike. Joe is knowledgeable, efficient and a pleasure to deal with. Everything was seamless and timely. The bike was ready for pick up as planned. Very happy with the service.

The team made buying the bike seamless and a joy. Joe guided me through the fast an efficient process and even delivered my bike down to Brighton the very next day once it was ready. Would recommend.

5 star review revised to 1 star.....

I was really happy when I bought the bike, but...

Be very very very careful about what warranty you do, or more to the point don't, get from them.

I purchased a 22 reg motorcycle with just under 5700 miles on it.

I was lead to believe on the phone that it had the balance of a 4 year manufacturer's warranty on it until April 2026. The email I got about it only references that there is a warranty, not the type or duration.

(I overlooked that in my new bike excitement and that part of things is on me for not noticing at the time)

Having garaged the bike over winter since I got it I have only done about 135 miles on it. It's now developed a potentially expensive fault.

On contacting Wheels Motorcycles they now tell me that the warranty expired April 2024, there never was a warranty until 2026.

They've basically washed their hands of it because I've had the bike for over 3 months, despite what I was told at the time of purchase and the minimal milage I've done.

I'm not going to name the members of staff I've dealt with. Wheels Motorcycles will know who they are and can deal with them internally (or not if they feel this is a fair way for them to do business I guess).

Just beware people.

Service was a 11/10 without a doubt. For both advice, and associated when we had questions about gear and the purchase methods of a bike. Joe Scott definitely made the experience alot less stressful.

Just bought a Yamaha Tracer 900 GT from Joe the salesman in wheels. He told me everything about the bike organised a test ride for me. He had lots of time for me with no pressure. Thanks Joe the bike is awesome. I would also like to thank Tim the delivery driver he was very professional in everything. He even give it a clean when he got here not that it needed it thanks Tim 👍
Thanks again
David.

Horrendous customer service. I tried to have a conversation on their online chat and they were no help at all. Firstly, they said they didn't understand the question "do you offer delivery or are your bikes collection only". Then when they finally managed to answer that, and I replied saying I thought the £150 delivery charge was high, they just ended the chat, giving me no opportunity to reply saying I would collect. Not great when you're looking to spend thousands on a bike, and the sole reason for a loss of a sale. If you cant deal with customers before a sale, there's no way I'm risking any after-sales service!