Whizzair Reviews 

Shocking treatment by Whizz air. Their cabin crew were abusive and incredibly rude. I won’t go into details as making a formal complaint however this is the first and last time I will be flying with Whizz Air. Absolutely disgusted, note we have a 5 month old with us and they still treated us appallingly.

We should have left Naples airport at 16.10 on Thursday 17 October to Gatwick on flight number W46901. We were called to the departure gate and left standing for 2 hours with no information or help. On enquiry, we were eventually told very tersely that there were 'technical issues', with no indication of what or how long they might continue. There followed a series of misleading and erroneous departure times which did not materialise. Eventually, we were told that we could leave the gate area, but with no further information. We were not offered any water, meals or advice. Although the boarding was cancelled, it was not clear whether this also applied to the flight . We received a text to say that the plane would leave at 19.50 - no announcement or any further communication. We eventually flew out 3hours and 40 minutes late.

The staff on the plane were disinterested and it was impossible to understand any announcement made, they were garbled and too fast. In an emergency, no one would have known what was happening. There was no apology or attempt to ameliorate the situation.

The net result was that we reached home after 3am, having set out at 9.30 am, having been told that we needed to be at the airport at least 3 hours before departure time.

This is by far the worst travel experience we have had, the lack of communication was deafening. Never again!

Awful airline. Do not book with them. First they changed my flight times. I had to rebook my parking at a higher rate. Then 2 days before flying they have now cancelled the outbound flight. So I have to rebook parking, lost money on my airport hotel and lose 2 days of my holiday. Pay more and book with another airline!

Absolut awful service
They choose to cancelled our flight multiple time and exchange gave us af worthless giftcard to the airport

If I could give a negative score I would. They make their money by making the allowed carry on size so small that it won’t fit the. I got charged €50 one way because a small back pack would not fit.

Do not ever fly with these thieves

Terrible airline, I have used this airline before, having had a bad experience, I should of not given them the benefit of the doubt again.
12 hours before my flight, they cancelled and did not offer me an alternative, I just had to book another flight with easyJet.
When trying to contact them, they do not reply to emails and to phone them, there phone service charges nearly £2 per/min.

I would avoid this airline at all costs.

Do not be tempted my the slightly cheaper flights, use a more reliable airline like easyJet.

Really bad customer service, been trying to get hold of this company for 3 months to try and sort out my travel assistance for my daughter absolutely no response from them I have e mailed several times also

Terrible company, terrible service. I booked a very special trip - my first with just my son. The online check in did not work. We showed up at the airport and were given a choice of not flying or paying an additional £45 per person because we did not check in online. I showed screenshots of their website not allowing us to check in, but was no use. There were lots of other people in the same situation. After the trip I emailed the company. Heard nothing. Not even an acknowledgement of receipt. Not worth booking with these guys. Travel with a decent airline.

I booked return tickets London to Milan, whilst the ticket was cheap, with one check in bag it came to about £160 compared to EasyJet at £180. Having booked my flights I then booked and paid for my hotel. The next day I received an email from Whizzair saying there had been a technical glitch with their seat pricing and have cancelled the tickets. SHOCKINGLY rather than refunding my money they said they would place it as Whizzair credits. Their tickets were then £220 vs Easyjet £180.

Complete scam, to contact their call centre to request a refund they force you to use their premium phone line which cost me about £10!!! They say it will take two weeks for them to return my money which I need to buy the new tickets with Easyjet.

All in all a disgrace! They took my money, cancelled the tickets when they realised they could sell the seats for more, charged me £10 to ask for my money back and then are keeping my money it for 2 weeks.

I'd avoid this company if you can.

Appalling service, paid £60. To book two seats on outward flight after booking flights months in advance. Today, 12th could not getting boarding cards online, paid 100 euro at airport, then told I had a seat, my sick husband did not get allocated a seat till very end of boarding, shameful treatment, never use this airline ...I thought Ryanair had the worst review, this airline jump ahead, again, charlatans,

Very efficient at boarding etc app is good but terrible pricing for choosing seats, £30! Bad if like me you need an aisle seat.

I have now submitted 3 claims for a refund of a flight I booked and and then cancelled when Whizzair made a dramatic change to the flight time. In these circs the refund should of course be automatic. But not with this outfit, the process is contrived and hard to find. Nonetheless I’ve navigated it 3 times now over 2 months. Nothing refunded and when I contacted the cowboys they said I hadn’t completed the process. Even though I sent them a screenshot of it showing I had they insisted it was somehow my fault. Another one for the small claims court…..and first and last flights booked with Whizzair.

Staff at Milan Malpensa airport at check in were so rude it was unbelievable. However I would like to say a big thank you to the Whizz Air staff at Jeddah airport they were amazing polite and efficient well done.Due to the staff in Milan I have only given two stars.Maybe staff in Milan should learn from the staff at Jeddah. I enjoyed the flight and cabin staff were polite and amazing too. Just some staff at Milan let the company down.

Still at the airport and already this is the worst airline i have ever flown with. Rude, unkempt, dirty! A genuinely unpleasant experience. Never again.

I've been using Whiz Air regularly for years and whilst there are occasional hiccups I've found them to continuously provide an excellent service. Whiz Air staff are polite and helpful, mu luggage has always travelled with me on the plan (unlike when I travel with BA who have lost my luggage on both of the last flights I've had with them), planes are clean and comfortable, prices are competative and website is easy to use. I recommend Whiz Air to everyone.

Wizzair is company with low standard's. The service is appalling but you get from A to B. I truly hope they treat their staff better than the company treats them and they treat their customers. Service on board is closer to harassment and assault than anything I ever witness. But it will get from A to B: slowly, delayed and dreadfully.

I signed in to Whizzair to try and find a cheap flight. Before I knew it, I was swamped with tick boxes for what I thought were promotions.... and then when I went to check out to book my seat, they had added money on for some club I didn't even know what it was! I don't want this. I don't want gimmics. I just want a transparent website where I know what I am buying and signing up for, and I quickly got the impression Whizzair is not for me. So without giving my credit card details, I left their website nd I will never be back. I detest the sort of thing I saw. As always I go back to BA, because although not perfect or necessarily the cheapest, I at least do not feel there are tricks to fleece me. Get it together whizzair. You come across as tricksters to me.

We recently had a disappointing experience with with Whizz Air that I feel compelled to share. Our original seven nights were suddenly changed to 4 nights causing a significant disruption to our travel plans and to make matters worse when we reached out for the refund the suitcases that we paid extra for was met with the refusal as they are classed as an extra and therefore non-refundable. Which we fully understand,if we had cancelled.This has left us feeling frustrated and unsatisfied with the customer service provided. I believe it’s essential for airlines to prioritise the passengers needs and ensure changes are communicated transparently. Unfortunately our experience with them ,fell short of these and expectations I hope in the future that they work to improve their customer service and addressing such issues more effectively I would add we booked the flights in May. They change them in July and we weren’t due to fly till January 2024. This is totally unacceptable, if we had wanted a four day break, we would of booked one.

Hi Further to my review on Con Air Check out the UK Times on 4th august on Whizz air Worst airline in UK

was dreading after I booked reading reviews, however, was very pleasant, excellent service all round landing on both flights smooth