Whizzair Reviews 

AVOID! Unreliable and uncaring. This company should not be allowed to operate!

Incredible company ! Incompent people ! Why do the government let them function .?????? Why they are existing on the market ???? Low cost? Low cost on what ??? Booking a holiday that they have cancellated the flight 2 times in a day without giving any other option back??? They just don't care if people have spent money for it ...or payed for a hotel or this or that. Useless to argue with them. They are allowed to cheat and do whatever they want as it seems there it's no any authority to check them.
How it's that possible ? Some people work so hard to afford a holiday and then they only play with you, like you are so small and insignificant that they don't even care about it. Stupid mentality that they are promoting. Someone should stop them !!!!

The moral to all these sad stories is....pay by CREDIT CARD and claim it back...never, ever pay by debit card. I've had a few experiences and always got my money back via section 75. Make sure you have a good case.

I wish I’d never booked with Whizz air. Getting through to anyone at customer service takes a ridiculous amount of time. I received a notification to say I had underpaid by 0.01 cent when doing online check in and couldn’t go any further. Trying to get through to anyone took such a long time and cost a small fortune. Once this was fixed, we received an email to say our flight home had been rescheduled to a 5am flight from a decent 7pm flight. Again I had to call to change this. Delayed on the way out to holiday and delayed terribly on the way back. 6 months pregnant and couldn’t find any representatives to ask for some assistance during the 4 hour wait at the airport that had metal chairs to use. Never, ever again use wizzair.

I have not travelled with this company yet and I already know I won't be using them again their special assistance is a complete and utter joke. I have been seated at the back of the plane and apparently they load the ambulift from the rear at Luton fantastic but Dalaman airport uses airbridges that only load from the front but apparently that's not their problem pig ignorant is the word I'm going to use out of politeness.

Flight cancelled minutes before departure! Abominable service, to cancel less than 1 hour before departure when you are sitting in the departure lounge relaxing with a nice glass of wine & looking forward to your family holiday is totally unacceptable. Communication was appalling. Nobody on hand to help. Had to rebook flight with alternative airline for following day at quadruple the price. Compensation & alternative options are extremely poor. My family & I are seriously disappointed & will never use Whizz airlines again. Think twice before booking with Whizzair!

Booked a connecting flight for a trip, 1 month and 6 days before we are due to go they moved their flight bringing it forward by 2 FULL DAYS. So we have lost our first leg or are stranded with no means of getting to our destination. When we try to get a refund page just says there has been a schedule change and doesn’t allow us to progress refund.

How they think a 2 days flight change can just be absorbed by travellers is beyond me. Even allowing for flight slots only being confirmed by airports 3 months in advance such a drastic move 5 weeks out is farcical

Cancelled our flights and to rebook it within 90 days for a future flight. No cash refund and then they gave options to re book a flight and in coversation they booked the outbound without giving the option on the inbound. When we realised those dates not work they say already outbound booked no refund. Lost it all. Cannot fly with them again complete jokes.

Booked a family holiday for 14 last October to fly in October 2022.
Went to book on my baggage to find out our flight had been cancelled.
The same flight, from the same airport was then back on the market at a massively inflated price.
Absolutely disgusting and the reply to my complaint was terrible.
Such poor customers service and very disappointed family.

The customer booking process is a scam from start to finish that pushes the envelope of legal and regulatory frameworks to extract every penny from customers and offer nothing but stress in return.

Example: what level of customer service would you like? Basic = £23, platinum (wtaf) = £30+ or nothing = £0 + £29 admin fee!!!!

And the list goes on and on, fees for sms messages, checking in, umpteen charges for bags, etc.

Ask yourself... Do you trust a pilot and cabin crew that choose to work for auch a dispicable company?

I dont... And i will never do business with them again.

Booked my ticket. They single-handedly cancelled the ticket. But now they continue to sit on my money and are extremely good at giving me the run-around and doubt I will ever get that money back. These guys are unethical at best and fraudulent at worst. Don't ever use their services!!

Exactly as per headline.
I mistakingly booked a flight in an earlier slot than required, I was not able to speak to anyone about this, I was only able to use their online chat service which was no help at all. I had to pay for a another flight home later that day, effectively having to buy 3 flights for my Tripp. I can prove my original booking was a mistake as I had an appointment earlier that day.
We are not travel agents and genuine mistakes are often made especially taking into account the current covid tests we have to take into consideration as well.
Very poor service from whizz air.

3rd week waiting for a refund, they cancel flight, they promise refund in 10 days, and then ignore all requests afterwards,
Pathetic, low budget , useless , non. Customer focused company I have every dealt with . £245 !!! That’s all require back

AVOID THIS AIRLINE LIKE THE PLAGUE
This is literally the WORST COMPANY, I have ever had the displeasure of dealing with.

Booked a flight to Bulgaria but shortly after the government announced UK nationals were banned, tried to get my money back.

Spent multiple occasions on hold, at £1.50 a minute (wouldn't surprise me if whizz air deliberately makes the call ques longer to make extra money).

Once I finally got through both agents were rude and one hung up the phone on me.

Ending up emailing them, where they make it deliberately difficult to complain, 30 day response time - making you enter lots of information which they already know in the hope you will give up. Plus they never provide a single point of contact to reply to so they can hide behind the faceless corporation they are.

In the end I was charged £150 on a £300 flight (plus I cancelled within 24 hours where most decent airline providers would refund no problems at all).

Criminal how they can get away with this sort of unscrupulous behaviour and the airline regulator should really look into these unsavoury tactics this company use to squeeze money out of the consumer.

Avoid like the plague, no matter how cheap they seem! They will be more expensive in the long run.

NIT PAYING CUSTOMERS BACK, PHONE NUMBER COSTS £1.45 A MIN?
NOT HEARD FROM THEM 2 MTHS ON, STILL GOT OUR MONEY AND ABTA DO NOTHING TO HELP WHICH MAKES A JOKE OF ABTA & WHIZZ AIR CHEATING LYING THIEFS!!!

Totale Abzocke, muss aber auch Expedia verurteilen, dass dieser Reiseveranstalter mit so einem Abschaum von Fluglinie zusammenarbeitet. Habe pauschal bei Expedia gebucht, musste dann Sitzplatz für mich und mrine Frau nachbuchen, sonst wären wir nicht nebeneinander gesessen. 15 euro für Telefonbuchung zusätzlich, wril über Internet nicht möglich war. Weitere Abzocke bei Rückflug, konnte am morgen des Rückfluges Bordkarte nicht runterladen, da nicht vorhanden auf wrbsite, a Person 35 Euro pro Knopfdruck für Bordkarte. Bitte diese Fluglinie meiden, sonst wird jedet Urlaub zum Horrortrip. Dadurch wird diese Branche total in den Dreck gezogen.

ABSOLUTELY APPALLING!! Do not use this airline!! This company is utterly shocking and more people need to be made aware of it. The customer service is virtually non existent and one of the employees there admitted to there not actually being any managers to escalate complaints too....
My partner and his friend had booked a flight via Whizz Air to get to his best friends wedding in Romania. Not only was the flight cancelled at 2am the same day they were due to fly out due to a 'technical issue' - the flight was due to depart at 8am and therefore was asleep when the email came through to advise customers, when my partner then called the minute he was awake at 5am to rebook the 2 seats he was told the flight was full but could offer him a flight that evening from another airport, therefore would just about make the wedding. As it was his friends wedding which he's known since childhood he agreed and was informed the tickets would be reissued and sent to their email addresses... And so the nightmare continues... his friends was emailed straight away, but my partners was resent with the original flight details! When he called back to question it all he was told was 'we can see that you called... I'll have to liaise with a colleague and call you back' - by this point not feeling overly confident in trusting why he wasn't getting a straight answer, he decided to make his way into London (which is an approx 2 hr drive in his friends car) to make his way to the airport ahead of time. 2 hours later and several chased calls to customer services, still no boarding pass... When he eventually got through to someone he was told that the flight was now full and that they didn't have a record of him rebooking!!!! Highly stressed by this point he was then offered a flight to another country which was approx 200 miles from Romania?!?!.. and told 'you could then get a car to your friends wedding?!?!.. as the crow flies its 200 miles but would have actually taken a lot longer and clearly not a solution. By this point patience was wearing very thin and they said as a last resort he was told to make his way to the airport and he would be put on the waiting list for cancellations. To top it off when he got to the airport they said they had no record of his name and no seats were available!! and he was then to call a number to discuss further, the check in person did not even entertain trying to help him out. It gets better....his friend boarded the flight and as as my partner was boarding the train to come home (bearing in mind this is now gone 9pm and wouldn't get home to me till gone 11.30pm due to public transport and at least £50 in costs, he left home at 6am that morning) his friend text him to say there was a spare seat next to him so could have flown after all!!

Last but not least, after knowing that he would miss his friends wedding on the Saturday, he wanted to at least try to get to the day planned on the sunday to be a part of something, he called one last time to Whizz Air in the hope that he would get some kind of compensation / free flight rebooking for the utter joke that is their company and the way he had been treated, my partner asked to speak to a manager. He was told to 'call another number' and 'you'll have to pay for another ticket' by the person dealing with his call who clearly wasn't qualified or grown up enough to have an adult conversation, he then hung up on my partner after he asked why he couldn't speak to a manager. When my partner called back AGAIN, he was then told by another person that there were no managers to talk to. No compensation was offered or acknowledged, but the very slither of silver lining is he got a flight out for the Sunday without having to pay again, and the person who rebooked hi said to def go down the compensation route. NO COMPENSATION WAS EVER ACKNOWLEDGED OR OFFERED EVEN FOR THE LOSS OF MONEY DUE TO TRAVEL EXPENSES / STRESS / TIME SPENT ON THE PHONE. Whoever runs this company needs to have a serious rethink. Appalling.

I was dreading flying with them due to the reviews.What I actually found was totally the opposite of the reviews on here.I can only suggest the reviews were born out of bitterness from folk who don't actually take the time to read the rules on onboard baggage sizes which is clearly stated by Whizz air either that or folk think rules don't apply to them.

The plane we flew on from Doncaster to Krakow was only about a week old and looked very smart the crew also looked smart acted professionally throughout the flight which was on time both ways. If I had to choose between Ryanair and Whizz air then it would be Whizz air all the way. A pleasant enjoyable budget airline that does what it says on the tin.

I rarely write reviews unless the experience is so bad and other people need to be warned.

The short story: If you have to be somewhere, do not use Whizz Air.

The long story: A friend and I were originally booked to fly out of Luton for a wedding where I was best man, however the flight was cancelled in the early hours of that morning. Phoned Whizz Air who said next available flight was from Gatwick at 2015 on the same day so had no choice but to accept that. On travelling down to Gatwick, I had not received confirmation, whereas my friend did (even though I made the call to change both our flight at the same time). Called customer services again, was told someone would call me back, yet no one did. I called a further 8 times that day and was then told I wasn't on the flight from Gatwick after all, I was told I could have got on the 1310 from Luton but by this point I was on my way to Gatwick airport, I was told I would be on standby yet the flight desk at the airport knew nothing of this, I was not able to get on the flight yet there was a spare seat next to my friend who I was travelling with. Next available flight was the 2100 the next day so no good to me, I then travelled back home from Gatwick, therefore missing the wedding and at a total cost of travelling from home to 2 airports and home again at over £90 with taxi’s.

The complaints website is useless and times out and has a limited number of characters and the emails I received from their customer service team were condescending. Absolute shambles of a company. Apologies for the length of this but hope it avoids someone else going through a similar situation

They will charge you a fine for bringing a “big bag” on your way home even though you used the same bag to get to the destination country. €25 if it’s just too “big” or €60 if it’s bigger. It’s clearly an unethical company that just tries to make as much money off of their customers as possible as it left me and a couple of other passengers very upset. As a Hungarian company I’m not surprised because every time I go to Hungary they fine you for the most rediculous things. A country that’s still learning how to deal with their sudden large volume of tourists clearly which is a shame because it is a lovely country.