Whizzair Reviews 

Booked a holiday with lastminute.com arrived at 1am after advising hotel the week before the flight times, also part of the package from lastminute.com, to find ourselves locked out and unable to get into the hotel We found another hotel but our

flight with whizair was delayed multiple times and then cancelled. The following day the same thing happened and have for the last 4 hours tried contacting both whizair and lastminute.com but were unable to speak anyone

I got an email on the morning of my afternoon flight saying it had been delayed by 1.5 hours to a time that didn’t work for me. I requested a refund and they said it wasn’t within their policy, even though it was the airlines’ issue that the flight was delayed. Not going to use Whizz air or trip.com again

Se potessi darei anche zero. Hanno cambiato la data del volo di continuo e alla fine lo hanno cancellato, mi hanno fatto pagare 48 € di check-in e non avevano nuovi voli disponibili. Ho dovuto spendere più di 160€ per rimediare un nuovo biglietto. Vergognosi. Davvero vergognosi. Sconsigliatissima.

Special assistance and split from partner
.
Flew from FAo to LGW on 12/4/23 upon scanning boarding pass I had a seat change- nit much bother until i found out that my husband also had a seat change of 6 rows behind me.
I explained how is this possible when i have special assistance on my booking due to autism and pre booked a window seat and the next seat for my husband. Whizz air did not give a damn- just kept saying nothing they could do-
Funny as when we boarded the flight the couple next to me did not have special assistance and although they had their seats moved they never got split up.
There was a lone traveller on the flight that had a window seat and a while row of seats to herself so why could they not have put her somewhere else!
Cabin crew managed to sit us next to this woman but i did not get the pre booked seats i asked for- needed a window seat as i don't travel too well and this can help with sickness and nervousness if i can look out the window.
So as we landed in a storm i was immediately sick where this could have been prevented if i had the seats i booked!
Complained to whizzair and they completely ignored the complaint and just shut it down- tells you what sort of airline these people are- they do not take any notice if special assistance requirements and discriminate against you.
This was the first and last time i will ever fly with them.

Racial Profiling - It's very interesting that people of a particular race and colour - Black -seem to be pulled aside for 'additional checks'.
Have travelled twice via Cyprus and have been the only person asked to come to the side and be swabbed and embarrassed in front of others.

Made me pay for a bag that was within the measurements on there web site but then took £89 instead of £34 when i asked for ghis to be tefunded they took another £34 from my account as of yet no refund

Looking forward to Bucharest visit prior to Covid, I booked a flight through Opodo with Whizz Air. Whizz changed the flight times on so many occasions, and the final time offered would mean that I would have lost 2 days of my 5 day holiday. I opted for the offered refund. To date, still no refund, and now almost at an anniversary of 2 years. The frustrating thing is both companies are as incompetent and rude as each other. Whizz refuse to make payment even though they have asked for my bank details on 3 occasions. They then inform me that Opodo have to pay me, and request the money from Whizz. Opodo state that they are still waiting for Whizz to acknowledge. I really wanted to put my business with a smaller airline, but, please think about who you spend your hard earned money with. I have not had my holiday, I have lost my deposit with the tour operator in Bucharest due to the fact it is almost 2 years ago since I booked their tour, and my money is still sitting in an account, earning interest for these charlatans. Please use a reputable company

We paid for priority there is not such thing they take your money and then you get nothing what it states fight delayed they do nothing and don't care - DO NOT USE

How I wish i read these experiences before I booked with them via Kiwi.com.

My flight to Jordan was cancelled two hours before departure. No explanation. no representative at airport to explain, some people had already had their bags checked in. I did hear for other customers who had booked direct that they would get their tickets refunded and some compensation. but because i booked via Kiwi.com i only managed to get the cancelled flight partially refunded (excluding baggage and seat choosing costs). the return flight I got 15%of costs because kiwi.com booked it under a different reference. Don't book whizz air for anything important. I had a tour booked for jordan which i lost out on, some people were going home to visit relatives for Christmas

Your treatment and conduct concerning cancelled flights out of Cardiff airport is utterly abhorrent. Whizzair made a commercial decision to no longer service Cardiff Airport - so refund passengers in cash. This is the fair, honest and right thing to do.

Shocking service by the company. They emailed to say the flight was delayed by 1hr. We wait and head off to the airport 1hr. Just to arrive there and find out it was completely cancelled. But no email or information to say why it was cancelled.
Phoned the next day to find out what’s going on and was told all flights to my destination was cancelled until the new year and no flights was going there from any other airport.
Full refund but spoiled our Christmas as was the 1st time my daughter was going to see her gran.
Only to see online that my flight left two days later and flights have not been cancelled to the destination. No email, call nothing to let us know service was back to normal.
Shocking to be lied to in that was and spoil our Christmas with the family.

Opodo say whizz owe me my refund for cancelled flight. Whizz say its Opodo. I cant get anyone on the the phone using the booking reference. They just play off each other. IATA print the rules for refunds but Whizz and Opodo dont seem to be able to work it out. Whizz just fob me off. It was really hard to access the correct info when they cancelled the flight.

Very disappointed regular customer here. My flight was cancelled a few months ago and I am still waiting for a compensation for a hotel and travel expenses even though they have e-mailed me a few times to confirm that 'my compensation has been approved and money sent to my account'. Yeh, right, I will believe it when I see the money. They try everything possible to avoid paying even though they have agreed to it. Will avoid travelling with them in the future unless they keep their promise and pay up as stated in all their emails received from them. Terrible customer service.

My flight is 4.30 hours late and we are supposed to leave at 23.50.
No info, just abandoned in Malpensa, Milan
AVOID THIS AIR COMPANY OR USE OT AT YOUR PERIL

Their transparency report has obviously been faked.
With all the reported problems not just on this site but other sites too, I can't believe anything they say.
This airline abandoned my son and his fiancee in Spain for their return flight.
Told then to book with other carriers to get home and they would refund and they had to pay out for taxis and hotel for an extra night.
My son's fiancée did not have enough extra medication with her and was lucky not to need hospital.
They managed to get expensive flights back with another carrier as advised and now Whizz Air are denying the advice they gave to the whole flight in Malaga.
Absolutely DO NOT USE!
FAKES, FRAUDS AND 0% CUSTOMER SERVICE!

Stranded young son in Cyprus at airport cancelled flight for 7 days!
Completed compensation form in June they received and yet not answered emails, letters, and phone calls are premium rate and do not answer.
Appalling company.

Flight wasnt Bad, shame they turned us around over Germany just to Land , promise us a new crew, make us wait 30minutes to then tell us. We the flight is cancelled. BECAUSE a member of Staff hada panic attack. How they where employed to work under such conditions is amazing, I have Severe Panic attacks myself and its not once turned a Plane around Midflight. - Wont Be using Wizzair again... Not been compensated. didnt want to refund us for the Holiday they had destroyed or the flights... Complete Joke. Luckly my husband is a Solicitor and he knows the LAW and will be taking steps to ensure we get 1.Compensated and 2. refunded

Following a Whizzair flight booking for a 3-day trip, I received a number of emails asking me to accept schedule changes. Given the pandemic and all, I accepted all of those (although they were not all convenient and would have extended my stay to a full week) until they had the audacity to change the schedule such that I would have had to fly back on the same day I arrived - so of course I rejected this last change. Asking for a refund as a consequence, I was told I was told I was not going to get one as I had originally accepted "the" change. That was blatantly untrue as I had accepted different changes but never this last one (which they should never have offered). When trying to follow up, there was always this eSky.eu company in the middle, and they told me Whizzair had rejected the refund. No discussion, no direct contact with Whizzair allowed. When trying to complain directly with Whizzair, the respective weblink would actually not work. A written complaint remained unanswered.
Wow, that is a way to treat your customers!

What an absolute shambles of a company first flight I had cancelled two years ago never received the refund. Turn up today for another flight delayed two hours. Then gate “opens” get here delayed further and change of gate what a joke of a company stay away no explanation and gate that’s open what an absolute joke

Booked a flight via gotogate (dont touch them with a bargepole) using whizz air for my daughter to go on holiday to celebrate A levels. Flight was changed without notice, operators website didnt update. Have to log in to whizz air to change booking, except theyve set up a totally random email address which we have no access to to be able to log in. No response to any emails. Seems they just take the money and fly someone else away. Wont be using them again. Steer clear.