Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small t... Toon meer
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The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
Bedrijf heeft geantwoord
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Toon meer
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contactgegevens
Unit 3-4 Linford business estate, SW8 4AB, London, Verenigd Koninkrijk
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
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444 reviews
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The flowers were beautiful but were…
The flowers were beautiful but were dead within 3 days
22 mei 2026
Antwoord van Wild at Heart
Hi Kieran,
We are so sorry to hear this. While we are pleased the flowers arrived beautifully, they certainly should have lasted longer than three days. The exceptionally hot weather can sadly affect fresh flowers more quickly, but we completely understand your disappointment.
Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.
Thank you for bringing this to our attention, and we are truly sorry again.
Many thanks,
The Wild at Heart team
The bouquet was very small for £200
The bouquet was very small for £200. And they were completely dead within 3 days. Very disappointed. Will not shop from Wild at Heart again.
21 mei 2026
Antwoord van Wild at Heart
Hi!
We are so sorry to hear this and completely understand your disappointment.
This is certainly not the experience we would ever want you to have, especially with a £200 bouquet. While the exceptionally hot weather can sadly affect fresh flowers more quickly in transit and once they arrive, your bouquet should still have reached you in beautiful condition and lasted longer than three days.
Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.
Thank you for bringing this to our attention, and we are truly sorry again for the disappointment caused.
Many thanks
The Wild at Heart team
Amazing customer service
Amazing customer service, and wonderful communication. Beautiful flowers to top it off. Thank you :)
21 mei 2026
The flowers luckily arrived unscathed…
The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
19 mei 2026
Antwoord van Wild at Heart
Hi Sally,
Thank you very much for your review. We are so pleased to hear that the flowers arrived safely and unscathed, although we are very sorry that the outer box was damaged in transit.
This is certainly not the condition we would expect from DPD, and we completely understand your disappointment. We take great care in packaging our bouquets so they travel as safely as possible, and we will be raising this with our courier team.
Thank you again for letting us know, and we hope the flowers were enjoyed.
Many thanks,
The Wild at Heart team
They never delivered and lied
17 mei 2026
Antwoord van Wild at Heart
Hi Bolette,
We’re very sorry to read this review, as we feel this does not reflect the circumstances of the order.
Our courier attempted delivery on three separate occasions, but unfortunately was unable to gain access to the property each time. We then offered to redeliver the bouquet to an alternative address to ensure the flowers could still be received.
As a refund was preferred instead, we processed this in full. We are sorry that the experience felt disappointing, but we did everything we could to complete the delivery and resolve the matter fairly.
Many thanks,
The Wild at Heart team
Flower arrangement was a hot mess
Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small to allow for that many flowers to spread out nicely. I was very disappointed. The Company said that it was consistent with their usual quality. Enough said.
15 mei 2026
Antwoord van Wild at Heart
Hi Katherine,
We are very sorry to hear that you were disappointed with your arrangement.
After you contacted us, our team reviewed the photo provided and explained that, from what we could see, the bouquet appeared to be in line with our usual design and quality standards. However, we also made clear that the lighting and angle of the image made it difficult to fully assess the arrangement, so we asked for additional photographs to help us review this further.
We are always happy to investigate any concerns properly, particularly where flower quality or vase suitability is involved, and customer satisfaction is extremely important to us. We are sorry that this experience did not feel as special as it should have, and we would still welcome the opportunity to look into it further if you are able to share more details with our team.
We are looking forward to hearing from you.
Many thanks
The Wild at Heart team
Very solid and stylish flower shop in…
Very solid and stylish flower shop in London. Reliable, and never disappoints.
5 mei 2026
Antwoord van Wild at Heart
Hi Crăciun,
We are very sorry to hear that your flowers did not last as expected, and we completely understand how disappointing this must have been.
As soon as you got in touch, our team offered to send a replacement bouquet so we could put this right for you. We are currently waiting to hear back from you and would be very happy to arrange this as soon as you confirm the details.
With the correct care, our bouquets should last at least 5 days, so we are sorry that this was not your experience on this occasion.
The Wild at Heart team
This company never disappoint
This company never disappoint, they delivered out of this world flowers, large petals springing out so far and wide - extremely well arranged and blossoming beautifully, pure class…
23 april 2026
Stunning flower arrangement!
22 april 2026
A beautiful delivery made to our…
A beautiful delivery made to our dearest friend following a bereavement - they were perfect thank you
20 april 2026
The most gorgeous bouquet and brilliant…
The most gorgeous bouquet and brilliant communication! Thank you!
15 april 2026
Beautiful fresh flowers as shown which…
Beautiful fresh flowers as shown which have lasted really well. Straightforward ordering process and delivery.
8 april 2026
Sub standard bouquet.Flowers arrived looking mostly wilted…
Flowers arrived looking mostly wilted and did not revive the courier service delivery.
Extremely disappointed as they were for a special family occasion and did not in any way reflect the cost of the bouquet.
11 april 2026
Antwoord van Wild at Heart
Hi Catharine,
We are so sorry to hear how your flowers arrived, especially given the occasion they were intended for. This is not the experience we want for our customers, and we completely understand your disappointment.
As discussed, we have arranged for a replacement bouquet to be delivered on the 22nd, and we will ensure it arrives in beautiful condition.
Thank you for bringing this to our attention, and please do not hesitate to reach out if there is anything further we can assist with in the meantime.
The Wild at Heart team
Disappointed with the £265 bouquet I…
Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they prefer not to deliver to this part of London. I wouldn’t recommend this florist or use it again.
29 maart 2026
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi!
We are very sorry to read your feedback and truly disappointed to hear that the bouquet did not meet expectations, especially for such a special gift.
We have been unable to locate your order based on the details provided in your review, and would really appreciate it if you could share a few more details with us so we can investigate this properly. If you are able to send your order number, delivery name or postcode and some images of your bouquet to flowers@wildatheart.com and our team will look into this as soon as possible.
We take great care in the composition and balance of every bouquet, so it is concerning to hear your comments regarding the proportion of foliage. We would very much like the opportunity to review this and make things right.
The Wild at Heart team
The whole experience was seamless
The whole experience was seamless. The choice was exceptional and I found the most perfect flowers for the occasion.
The delivery was on time and the flowers were left very carefully as my friend wasn’t home.
25 maart 2026
Bouquet not ready for pick up
I booked online for a bouquet ready to be picked up (in store) at 8am. Went I showed up, the bouquet was not ready. The florist said my request was scheduled for 2pm (odd). I then checked my email with the confirmation you send after the purchase, and the time is not specified - which is quite annoying. It was my word against him. Ultimately he arranged the bouquet in 10 minutes, but I ended up arriving late to the event I was going to (for which I needed the flowers).
26 maart 2026
Antwoord van Wild at Heart
Hi Pedro,
Thank you for your feedback, and we are very sorry for the inconvenience caused on the day.
We completely understand how frustrating this must have been, especially with a time sensitive event. At present, our online booking system allows you to select a collection date, but it does not include specific collection time slots, which is why a time is not shown in the confirmation email.
If a particular time is needed, we always recommend calling the shop or emailing us in advance so we can make sure everything is prepared accordingly.
We are glad our florist was able to arrange your bouquet quickly on arrival, but we are very sorry this delayed you. Thank you again for taking the time to share your experience.
The Wild at Heart team
My first and last time using Wild at…
My first and last time using Wild at Heart. This was a bouquet for my mother's birthday.
Firstly, they looked nothing like the online image at all. The flowers arrived in a disorganised and messy state, there seemed to be absolute no care in putting this arrangement together.
Many of the petals had wilted and were brown. This is certainly not a £185 bouquet whatsoever. How anyone thought this was appropriate to be sent out in this condition is quite astonishing. The quality of the flowers were poor.
I have written and received a response saying they are willing to send a new bouquet. I said that this would not work as my mother is now away and, quite frankly, I would never want another bouquet from Wild at Heart. I requested a refund of an amount they felt appropriate. I have not heard anything since. It is astonishing that this is how they treat a client paying almost £200 for flowers.
19 maart 2026
Antwoord van Wild at Heart
Hi Andre,
We are so sorry to read this and for the disappointment caused on what should have been a special birthday moment.
This is certainly not the standard we strive for, and we completely understand your frustration given the condition of the bouquet you received.
Following your request for a resolution, we have issued a voucher this morning to the full value of your bouquet so that you can use it at a time that suits you. If for any reason this has not come through, please do let us know and we will resend it immediately.
We are truly sorry again for your experience and appreciate you bringing this to our attention.
Many thanks,
The Wild at Heart team
Wild at Heart needs to remember that Presentation is Important
I have used Wild at Heart for many years and have been a big fan. However, I felt really let down on Mothers Day. I spent over £300 on a bouquet in a nice vase. In the old days of Wild at Heart, the flowers would have been delivered in a beautiful presentation, in the vase, looking great.
On this occasion, the flowers came wrapped in paper with a cardboard box containing the vase dropped on top of them, squishing the flowers and making for a dreadful presentation. My wife took everything out and assembled it all (and tried to plump up the flowers whose petals had been sitting under this box with a vase in a delivery truck all day). When I spend over £300 on flowers, I think the presentation should be impeccable. This was just some flowers thrown in a box with another box sitting on top of them.
I called Wild at Heart and they told me they always use DPD, or whomever, but I can send a picture to them. By that point it was too late - my wife had put everything together. But this was definitely not worth the money!!!
15 maart 2026
Antwoord van Wild at Heart
Hi,
We are so sorry to read this, especially as a long-standing customer of ours. It’s incredibly disappointing to hear that your Mother’s Day experience did not reflect the standards you’ve come to expect from Wild at Heart.
We completely understand your frustration, particularly given the importance of presentation for such a special occasion. While we do sometimes send vases separately to protect them during transit, they should never compromise the condition or overall experience of the bouquet, and we are very sorry that this was the case here.
We would really appreciate the opportunity to look into this further with our team. If you are able to share any images of how the order arrived, it would help us review what happened and ensure this is addressed internally.
As an apology, we will also be in touch with a discount code for your next order, and we do hope we can restore your faith in us.
With our sincere apologies,
Wild at Heart
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