Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small t... Toon meer
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The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
Bedrijf heeft geantwoord
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Toon meer
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contactgegevens
Unit 3-4 Linford business estate, SW8 4AB, London, Verenigd Koninkrijk
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Gemiddeld
444 reviews
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I ordered a bouquet to send…
I ordered a bouquet to send condolences. I spent £140 and within 4 days the flowers were dropping petals and the bouquet looked awful. My sister in law, the recipient, is a trained florist, and she told me that the stems of the flowers were slimy on arrival, I feel really let down and embarrassed that I sent a bouquet that was so dreadful
22 december 2025
Antwoord van Wild at Heart
Hi Deborah,
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointing this experience was, particularly given the sentiment behind sending the bouquet, and we completely understand how upsetting this must have felt.
We would like to reassure you that the “slimy” texture noted on the stems is in fact a professional hydrating gel used during transit to keep the flowers moisturised and protected while in shipment. That said, we are very sorry that some of the flowers appeared dried and began dropping petals sooner than expected. When cared for in line with our care guide, our bouquets are designed to last a minimum of five days and it is clear this was not your experience.
We have already been in touch to arrange a replacement bouquet and are currently awaiting confirmation of a suitable delivery date from you. As soon as we hear back, we will ensure this is sent promptly. Please accept our sincere apologies once again, and thank you for giving us the opportunity to put this right.
Many thanks,
The Wild at Heart team
Absolutely awful
Absolutely awful, delivered at 11pm in the evening with dried out flowers and no response when complaint made with a miserly delivery cost refunded.
22 december 2025
Antwoord van Wild at Heart
Hi Dewan,
We are very sorry to read this and sincerely apologise for both the condition of the flowers on arrival and the frustration caused by the delivery time. We fully understand how unacceptable it feels to receive a bouquet so late in the evening.
We would also like to clarify that we received your most recent correspondence on Christmas Eve, at a point when our team had already finished for the Christmas period. That said, we are truly sorry for the lack of communication and for not being able to respond to you sooner. This is not the level of service we strive to provide.
We are currently investigating this delivery with our courier partner to understand why it arrived so late. Given the exceptionally high demand on 23rd December, it is likely this contributed to the delay, though this does not lessen our disappointment that the delivery did not meet expectations. Thank you for your patience, and please accept our apologies once again for the experience you had.
Many thanks,
The Wild at Heart team
Prettiest flowers I’ve ever seen
My daughter's bouquet she received was divine. They were exactly like the picture. Customer service is also 100% with a fast response email to confirm my delivery date. The flowers were also delivered in a wonderful box. Thank you Wild at Heart.
16 december 2025
Beautiful fresh flowers and delivered…
Beautiful fresh flowers and delivered on time. Perfection
15 december 2025
I ordered 30 red roses from Wild at…
I ordered 30 red roses from Wild at Heart and they arrived right on time. The flowers looked absolutely beautiful on delivery and they still look stunning even today. I’m so impressed with the quality and service. Thank you!
12 december 2025
Review zonder uitnodiging
Only good for a couple of days
Beautiful flowers but only lasted a few days - had to throw them out completely on day 6. Not good value for money unfortunately so I won’t be ordering from here again.
6 december 2025
Antwoord van Wild at Heart
Hi Yasmin,
Thank you for your feedback, and we’re truly sorry to hear your bouquet didn’t last as long as expected. We guarantee our flower bouquets will last a minimum of five days from delivery, provided our care instructions are followed, so we regret that this was not your experience.
This isn’t the standard we aim for, and we’d really appreciate the chance to look into this for you. If you could kindly send some photographs to our customer service team via flowers@wildatheart.com we’d be happy to assist further and make this right.
The Wild at Heart team
Not at all what I ordered
Not at all what I ordered - very disappointed and unprofessional on their behalf
4 december 2025
Antwoord van Wild at Heart
Hi Elena,
Thank you for taking the time to leave a review, and we’re truly sorry to hear that your order did not meet your expectations. We are disappointed that we didn’t hear from you prior to receiving a negative review, as we would have welcomed the opportunity to look into the issue and put things right for you.
This is not the experience we aim to provide, and we would appreciate the chance to investigate further. Please do get in touch with our customer service team via flowers@wildatheart.com so we can assist you directly.
Many thanks,
The Wild at Heart team
Wild at heart was very helpful and…
Wild at heart was very helpful and responsive to my specific order. I look forward to working with them again in the future.
7 december 2025
Recipient was thrilled!
The recipient was thrilled with her bouquet and the delivery was right on time! Flowers were fresh and lush, very varied, perfect for the season.
6 december 2025
Gorgeous bouquet!
My bouquet was gorgeous! Delivered perfectly on time with zero stress and Maya was lovely in helping organise it. Thank you!
11 december 2025
Review zonder uitnodiging
Not worth the price
I bought a £180 bouquet for my mum’s birthday and was really upset to receive a small, tired-looking bouquet. It was very disappointing, especially for such a special occasion.
I can only imagine how their “delicate” bouquet looks like.
12 december 2025
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Val,
Thank you for sharing your feedback, and we’re truly sorry to hear how disappointed you were - especially as this was a birthday gift for your mum, which we know is a very special occasion.
This certainly isn’t the experience we want any of our customers to have. To help us understand exactly what happened and review this properly, we would really appreciate it if you could send a few images of the bouquet with your order number to our customer care team via flowers@wildatheart.com. This will allow us to look into the condition and presentation of the flowers and ensure we put this right for you.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Many thanks,
The Wild at Heart team
Absolutely beautiful
Absolutely beautiful ! Arrived perfectly packaged and my front door looks just gorgeous !
3 december 2025
Lack of information regarding the order…
Lack of information regarding the order status: the app you provided does not work, the order status was never updated, and I did not receive any information about the delivery.
26 november 2025
Antwoord van Wild at Heart
Hi Daniela,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience fell short and that you felt under-informed about your order.
We’re not currently aware of any technical issues with our order-tracking app, however we take this feedback seriously and will be looking into it as a matter of priority to understand what may have gone wrong in your case. We appreciate you bringing this to our attention, as it helps us improve our service.
Please accept our sincere apologies for the frustration this caused, and thank you again for letting us know.
Many thanks,
The Wild at Heart team
Some of the flowers were not as fresh…
Some of the flowers were not as fresh as expected
2 december 2025
Antwoord van Wild at Heart
Hi Oleg,
Thank you for letting us know, and we’re very sorry to hear that the flowers did not meet your expectations.
As freshness is extremely important to us, we would really appreciate it if you could share a few images with our customer care team via flowers@wildatheart.com so we can look into this properly and put things right for you. Once we’ve reviewed them, we’ll be able to advise on the next steps.
Thank you for bringing this to our attention - we look forward to resolving this for you.
Many thanks,
The Wild at Heart team
Lovely but by no means as grand as was…
Lovely but by no means as grand as was expecting for the price - would expect to pay half for was was delivered - cheaper to get a florist to your home to make a specialised arrangement
1 december 2025
Antwoord van Wild at Heart
Hi!
Thank you for sharing your feedback. We’re truly sorry to hear that your arrangement didn’t feel as grand as you expected - this is never the experience we want for our customers.
So that we can look into this properly and put things right, could you please get in touch with our customer service team via flowers@wildatheart.com and share a few images? This will help us review the design and understand what may have happened.
We take great pride in the quality and craftsmanship of our arrangements and we would really appreciate the opportunity to make this right for you.
We look forward to hearing from you.
The Wild at Heart team
I can always rely on Wild at Heart to…
I can always rely on Wild at Heart to deliver the most beautiful bouquets on time! Thank you for always being fabulous and 1st Class! x
28 november 2025
Such a shame
Such a shame. I specifically needed these flowers to take to a dinner and confirmed they'd arrive no later than 6 (dinner was at 8). They didn't arrive until 8.15, by which point I'd left.
25 november 2025
Antwoord van Wild at Heart
Hi Beth,
Thank you for sharing your feedback. We are truly sorry that your flowers arrived later than scheduled, especially as they were intended for a special dinner. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
We hope the full refund issued has helped to make up for the experience, and we would love the opportunity to restore your confidence in us on a future occasion.
If there’s anything further we can do, please don’t hesitate to let us know.
Many thanks,
the Wild at Heart team
Didn't meet delivery date even though…
Didn't meet delivery date even though specified and confirmed weeks' before.
Partial refund was given after they initially offered just free delivery.
11 november 2025
Antwoord van Wild at Heart
Hi Lucy,
Thank you for your feedback. We are genuinely sorry that we missed your requested delivery date - this is never the experience we want for our customers. As soon as we realised the issue, our florists worked to deliver your order the very next day and we provided a 40% discount as a gesture of goodwill, which you kindly confirmed you were happy with at the time.
We truly value your support and hope we can welcome you back for a smoother experience in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.
Many thanks,
the Wild at Heart team
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