Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
Bedrijf heeft geantwoord
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Toon meer
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contactgegevens
Unit 3-4 Linford business estate, SW8 4AB, London, Verenigd Koninkrijk
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Gemiddeld
444 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wedding flowers
Bea made my bouquet and table centrepiece for my wedding. I showed her photos of what I would like and we discussed what I would like. She was professional, pleasant and very knowledgeable. The results were amazing and I was thrilled. I can thoroughly recommend her.
11 februari 2026
Review zonder uitnodiging
Not cheap but exquisite blooms
4 februari 2026
I thought the delivered flowers were…
I thought the delivered flowers were very poor compared to what is adverised on the web site
29 januari 2026
Antwoord van Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are truly sorry to hear that the bouquet you received did not meet your expectations or reflect what you saw on our website. This is certainly not the experience we aim to provide, and we completely understand how disappointing that must have been.
We take great care to ensure our arrangements are crafted as beautifully as advertised, so we would really appreciate the opportunity to look into this for you. If possible, could you please send us a few photographs of the bouquet you received, along with your order details, to flowers@wildatheart.com. This will allow our team to review the matter properly and respond with a suitable resolution.
Thank you again for bringing this to our attention. We genuinely value your feedback and hope we can restore your confidence in Wild at Heart.
Warm regards,
The Wild at Heart Team
Beautiful quality flowers that lift the…
Beautiful quality flowers that lift the spirit
28 januari 2026
Elegant, artistic, and effortlessly special
Their flowers are beautiful and perfectly styled, always fresh, and long-lasting. The attention to detail and care they put into every arrangement really shows. Elegant, artistic, and effortlessly special... Highly recommended. 🌸
19 september 2025
Review zonder uitnodiging
I sent flowers to my daughter-in-law…
I sent flowers to my daughter-in-law after the birth of her fourth child. She loved the flowers - and I loved that she loved the flowers since sending flowers remotely is always a bit of a gamble They were delivered the next day as promised thank you! I will do it again
11 januari 2026
Beautiful bouquets. I have received bouquets from Wild at…
I have received bouquets from Wild at Heart on numerous occasions and have always been delighted with the flower arrangements and they have arrived by courier well packaged and in good condition
15 januari 2026
Review zonder uitnodiging
"Abundant" Bouquet for an opening show at the National Gallery
The bunch of flowers that I ordered were beautiful, but far smaller than I anticipated, considering the size that I ordered ("Abundant") and the overall cost (GBP 240 including vase & delivery). But the most disappointing aspect was that it arrived in a box and left on the floor at the loading bay of the National Gallery without any punch and entrance, so that it was missed in the middle of hectic preparations for an opening show. So the experience of ordering from Wild at Heart was all somewhat FLAT, sad and painful 🥲
14 januari 2026
Antwoord van Wild at Heart
Hi Ann-M,
We are truly devastated to read this, and we’re so sorry that your experience fell so far short of what it should have been, especially for such an important and high-profile occasion. While we’re pleased to hear you found the flowers themselves beautiful, we completely understand how disappointing it must have been for the bouquet to feel smaller than expected, and even more so for the delivery to lack the sense of occasion and care it deserved.
The way the flowers were left at the loading bay is deeply upsetting to us and not at all reflective of the experience we strive to create, particularly for a moment that should have felt impactful, celebratory and seamless.
Please know that we genuinely care about this feedback, and we were heartbroken to learn how flat and painful the overall experience felt. We sincerely hope that the replacement bouquet went some way toward making amends and restoring a little of the joy that was missing the first time. Thank you for taking the time to share this with us - it truly matters, and we are very sorry we let you down.
Many thanks,
The Wild at Heart team
I ordered two bouquet size abundant
I ordered two bouquet size abundant. But one of them was much smalller and not so abundant. I also called the shop about the delivery times and if I could recieve the delivery a little bit earlier. And they were very unhelpful and rather condescending considering I spent almost £ 400 . I will be taking my business elsewhere
14 januari 2026
Antwoord van Wild at Heart
Hi Rozina,
We are terribly sorry to read this and to hear about the experience you had with our customer service, that is deeply disappointing and not the level of care, respect or warmth we expect from our team. We are genuinely sorry if the interaction felt unhelpful or condescending, and we are actively looking into what happened with the individual involved to ensure this does not happen again.
We have carefully reviewed the image you kindly shared and are pleased to see that the flowers themselves arrived in good condition. That said, we completely understand your concern regarding the difference in perceived size between the two Abundant bouquets. This variation can occur depending on the specific flower varieties used, as some blooms are more structural and upright, while others are softer and more fluid. Once placed into a vase and allowed to breathe and open naturally, these arrangements typically spread and appear fuller.
That being said, we fully recognise that expectation is everything, especially when placing an order of this value, and we are truly sorry that the overall experience left you feeling let down. Thank you for taking the time to share your feedback; it is taken very seriously and will be used to improve both our service and communication going forward.
Many thanks,
The Wild at Heart team
Disappointing outcome of an expensive bouquet
The flowers arrived half wilted and the card was not attached. Extremely disappointing and horrible service. The recipient was shocked and the celebratory nature of the occasion was ruined. I cannot trust this florist again unless the matter is resolved asap
13 januari 2026
Antwoord van Wild at Heart
Hi Mona,
We are truly sorry to read this and completely understand how upsetting this must have been, particularly for a celebratory occasion. Unfortunately, on this occasion our courier failed to deliver the bouquet on the scheduled delivery date, which meant the flowers remained in transit for longer than they should have and arrived in poor condition. This is absolutely not the standard we expect or accept.
We've already arranged for a replacement bouquet to be sent. We are also investigating the failure with the carrier to ensure this does not happen again.
Please accept our sincere apologies for the disappointment caused. We very much hope the replacement goes some way towards restoring your confidence in us, and we remain committed to resolving this matter fully.
Many thanks,
The Wild at Heart team
Antwoord van Wild at Heart
Hi JG,
Thank you for your feedback, and we are very sorry to hear that some of the flowers did not appear as fresh as expected.
As shared with you directly, we take this matter very seriously. The bouquet was made using our fresh flower delivery of the day and left us in pristine condition; however, hellebores are particularly sensitive to temperature changes and can sometimes react after transit, especially when moving from colder to warmer environments. From the image provided, this appears to be the case here.
We did provide care guidance to help revive these stems, which should allow you to enjoy the bouquet for the days ahead. That said, we fully appreciate how disappointing this can be, and we sincerely apologise for the inconvenience and frustration caused.
Thank you for bringing this to our attention and for your understanding.
Many thanks,
The Wild at Heart team
Order was to be delivered on 13th…Apparently it was not
Order was to be delivered on 13th January
received a message today that its out for delivery again, which means it was not delivered on the 13th January.
What is the problem?
I am a repeat client and it was sent to a repeat address.
This is not the first time I have sent flowers to that address.
12 januari 2026
Antwoord van Wild at Heart
Hi Brian,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the confusion and frustration caused.
The original delivery was scheduled for 13th January; however, on this occasion our carrier was unfortunately unable to complete the delivery and the flowers were returned to us. Shortly afterwards, the recipient contacted our team directly and kindly asked for the bouquet to be re-sent on Tuesday, as that is when they would next be available to receive it. We arranged the redelivery immediately in line with their request, which is why you received a new “out for delivery” notification.
We completely understand how disappointing this must have been, particularly as you are a valued repeat customer and the address is one we have delivered to successfully before. We are very sorry that this was not communicated more clearly to you at the time, and we appreciate you bringing it to our attention.
Thank you again for your continued support. If you would like to discuss this further, our customer care team would be more than happy to help.
Many thanks,
The Wild at Heart team
Don't shop here - go to FlowerBX or Jam Jar
I ordered an "abundant' size bouquet of flowers as seen on the website. The picture on the website is overflowing with flowers and beautiful white roses. It retails for £180. What came was so disappointing: it had four white roses in it, no flower food, no care card. It was about the size of a small hand tied posy. I contacted the shop and said I must have received the wrong size.They said no, that was correct and they were sorry "if the online image was misleading." If you want decent flowers go to FlowerBX or if you want a wild posy go to Jam Jar. Don't use this company. The flowers were only mildly more disappointing than the customer service.
15 januari 2026
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Jules,
Please accept our sincere apologies for your experience. We are truly sorry for the disappointment caused and fully understand your frustration.
As discussed, a complimentary bouquet has already been arranged and is on its way to you. We hope this goes some way towards restoring your confidence in Wild at Heart.
Once again, we are very sorry and appreciate you giving us the opportunity to put things right.
Many thanks,
The Wild at Heart team
Flowers that endure
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for continuing to deliver to all parts of the United Kingdom
8 januari 2026
not what I ordered
I ordered one type of flower (shimmer roses) and pink roses were delivered. When I enquired about the choice, I was told they "were out of shimmer roses". They did not contact me to ask if I would like to choose the replacement. Thought this was weird as they blow up my email with adds on a regular basis, but didn't reach out regarding an actual order. Very frustrating as I would have made a different choice, regardless of price. ** update- interestingly there was no offer of refund in their response to my emails, but only when there is a for-public review. Also, please note, I was, but will not be now, a return customer.
4 januari 2026
Antwoord van Wild at Heart
Hi!
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the lack of communication regarding the rose substitution.
On this occasion, due to internal staffing challenges, a change was made by a junior member of the team and, regrettably, the notification to you was missed. While the replacement rose selected was of a higher value and quality, chosen for its beauty and fragrance, this does not change the fact that you should have been informed in advance.
We fully understand how important transparency is, particularly when ordering flowers, and we are very sorry for the oversight. As a gesture of goodwill, and in recognition of your experience, a full refund has been issued. Your feedback has also been shared with the team to ensure clearer communication moving forward, and we truly appreciate you bringing this to our attention.
Regarding our email communications, if you would prefer not to receive our newsletters, you can unsubscribe at any time via the link at the bottom of any email.
Kind regards,
Wild at Heart Team
Absolutely beautiful bouquet
Absolutely beautiful bouquet. Super fast delivery and packaged so carefully. Would highly recommend to all.
10 januari 2026
Review zonder uitnodiging
Poor value for money
Fast delivery but not great value for money. £140 for a bunch of flowers that would have cost £50 in a High street florist. Will not repeat buy.
3 januari 2026
Antwoord van Wild at Heart
Hi Louise,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt disappointed with the value of your order. We do regret that you didn’t get in touch with us directly at the time, as we always welcome the opportunity to understand concerns and put things right where possible.
Each Wild at Heart bouquet is individually hand-tied using premium seasonal flowers by our experienced florists, but we appreciate that value can be subjective. We would really welcome you contacting our customer care team via flowers@wildatheart.com so we can discuss your experience further and see how we can help.
The Wild at Heart team
I think the VfM was very poor indeed
I think the value for money was very poor - a very small bunch of flowers and no picture of the actual size on the website. Also for the price paid the delivery range was extremely limited. I bought 4 bunches of the same thing for over £450 in total. won’t be using them ever again. Extremely poor VFM
3 januari 2026
Antwoord van Wild at Heart
Hi!
Thank you for sharing your feedback. We’re genuinely sorry to hear that you were disappointed with your order and saddened that you didn’t get in touch with us at the time, as we always welcome the opportunity to discuss concerns and put things right where possible.
We would also like to clarify that the images shown on our website depict our Magnificent size bouquet, which is clearly stated within the product description, alongside full size options to help customers choose the most suitable arrangement.
We’re also sorry that you weren’t able to amend your delivery address to a location outside of London on the day of delivery. Unfortunately, changes of this nature do need to be made the day prior, once routes and couriers have been confirmed. That said, we do ship nationwide all year round and would have been very happy to help arrange an alternative delivery had we been contacted in advance.
We truly value all feedback and would welcome the opportunity to speak with you directly to better understand your experience and see how we may assist further. Please contact the team via flowers@wildatheart.com
Many thanks,
The Wild at Heart team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.