Flower arrangement was a hot mess. One of the flowers already had brown edges on the petals. A larger size arrangement was suggested for the vase that I selected and the vase’s opening was too small t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
Bedrijf heeft geantwoord
Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Toon meer
The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contactgegevens
Unit 3-4 Linford business estate, SW8 4AB, London, Verenigd Koninkrijk
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Gemiddeld
444 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The “magnificent” was not really
The “magnificent” was not really. The vase I ordered arrived as a separate delivery, which was awkward. Last ever order with you.
11 maart 2026
Antwoord van Wild at Heart
Hi!
We are so sorry to hear that your experience did not meet expectations, and particularly disappointed to learn how this has left you feeling.
We do try to send vases separately where possible to protect them in transit and avoid any risk of damage, though we completely understand that this can feel inconvenient on arrival and we’re sorry for that.
We’re also very sorry to hear that the bouquet did not feel “magnificent” as intended. This is certainly not the impression we want to leave, and we would really appreciate the opportunity to look into this further. If you’re able to share a photo of what you received via flowers@wildatheart.com, it would help us review this with our team and put things right for you.
With our sincere apologies,
Wild at Heart
Was very disappointed.
Was very disappointed.
Half of the flowers were barely standing up, 2 of them were snapped and just put back in a bouquet.
7 maart 2026
Antwoord van Wild at Heart
Hi Li,
We are so sorry to hear this and truly disappointed to read about your experience. This is certainly not the standard we expect from our bouquets, and we completely understand your frustration.
We’re also very sorry that we haven’t been able to connect with you so far. So that we can look into this properly and put things right as quickly as possible, we would be very grateful if you could share a few images of the bouquet with us.
Please do send these through to our customer care team via flowers@wildatheart.com and we will resolve this for you.
With our sincere apologies,
Wild at Heart
Beautiful bouquet
Beautiful bouquet, textured with a wide variety of striking tones a great statement and wonderful way to let your mum know how special she is, thank you for your thoughtful arrangement
9 maart 2026
I didn’t receive anything for my…
I didn’t receive anything for my Mother’s Day gift to my mum
5 maart 2026
Antwoord van Wild at Heart
Hi Alex,
We are so sorry to hear this, and especially sorry that your Mother’s Day gift did not arrive as expected. We completely understand how disappointing this must have been on such an important occasion.
Having looked into this, we can see that your order was unfortunately delivered one day later than planned. While this is never the experience we want for our customers, it is particularly upsetting given the significance of Mother’s Day, and we sincerely apologise for letting you down.
We always aim to ensure every delivery arrives on time and in perfect condition, and we regret that on this occasion we fell short. Please be assured this is not the standard we hold ourselves to.
We will be in touch shortly with a discount code for your next order, and hope this goes some way towards putting things right.
With our sincerest apologies,
Wild at Heart
The flowers were not as shown on their website
The flowers were different from the photo on their website. In an email from the company, an employee said that the flowers I had objected to were included in the bouquet shown. However, when I checked the details of the flowers to be included in the bouquet I had ordered, they were not mentioned. The bouquet was Mini Me 1 and cost £80, plus delivery.
4 maart 2026
Antwoord van Wild at Heart
Hi Ketih,
Thank you for your feedback, and we are truly sorry to hear that the bouquet you received did not meet your expectations.
While we always aim to replicate the arrangements shown on our website as closely as possible, we do note in the product details that flowers may occasionally be substituted if specific varieties are unavailable on the day. This allows our florists to ensure the bouquet is still created fresh and to the highest standard.
That said, we completely understand how disappointing it can be when a bouquet differs from what you expected, and we sincerely apologise for the inconvenience this caused.
As a gesture of goodwill, we have sent you a 20% discount to use on a future order, and we hope this gives us the opportunity to provide you with a better experience next time.
Warm regards,
Wild at Heart Team
Beautiful mix of flowers which…
Beautiful mix of flowers which delighted the recipient.
21 februari 2026
Previously reviewed Wild at Heart
Previously reviewed Wild at Heart.
They mention sending another bunch to make up for the disappointing bunch that previously arrived as a reply to the review, but not surprisingly we are still waiting to receive this replacement promised.
Blaming Valentine’s Day for lack of comms (bunch ordered on the 2nd Feb) was just a poor excuse for customer service - point proven as it’s been a month and still no email reply or replacement bunch.
Once again, disappointing given the price tag (£255!).
2 februari 2026
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Lucy,
Thank you for your review, and we’re very sorry that this situation has continued to cause frustration.
When we first responded, we did arrange for a replacement bouquet to be sent. Unfortunately, that delivery attempt was unsuccessful and the flowers were returned to us. Our team notified you of this. We have arranged for another replacement to be sent again today and very much hope it will reach you safely this time.
We would also like to sincerely apologise for the delay in our communication. Our reference to Valentine’s Day was not intended as an excuse, but simply to explain that your message was regrettably missed during an exceptionally busy period for our team. We fully appreciate that this should not have happened and are very sorry for the inconvenience it has caused.
We truly value your past support of Wild at Heart and hope the replacement arriving today helps restore your confidence in us. If there is anything further we can do in the meantime, please do let us know.
The Wild at Heart team
Beautiful Bouquets, guaranteed quality
Bouquets are all beautiful done with care and love. Everyone who receives a Wild At Heart delivery are always very happy!!
17 februari 2026
Beautiful flowers
Beautiful flowers; orders taken online very efficiently with no speed bumps; deliveries when and as promised. Excellent. Will use again
13 februari 2026
The flowers were beautiful and unusual…
The flowers were beautiful and unusual but not a lot of them. A lot of money for a poor display. I could have bought 3 x m&s deliveries for the same price. At least add a bit of greenery or something to make it look better
13 februari 2026
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Beverley,
Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful and unusual, but we’re very sorry to learn that the arrangement felt disappointing in value and fullness on this occasion.
Our designs follow the season and the character of the flowers, but they should always feel full, balanced and beautifully put together. We would really appreciate the opportunity to look into this further for you. If you’re able to share a photo of the bouquet you received, it would help our floristry team review the design and understand what may have gone wrong.
Please do send this to us at flowers@wildatheart.com along with your order details, and we’ll be very happy to investigate and assist further.
The Wild at Heart team
Great service
I ordered flowers late for Valentine's day, but Wild at Heart was able to deliver on the day!
13 februari 2026
Beautiful flowers and very prompt…
Beautiful flowers and very prompt service. All round excellence.
12 februari 2026
I have used the company a good deal…
I have used the company a good deal over the last 20 years, and am very fond of it and its ethos. The flowers were stunning and beautifully arranged. The only downside was the price, which was way above anything I have paid previously.
12 februari 2026
Antwoord van Wild at Heart
Hi James,
Thank you so much for your continued support over the years, it truly means a great deal to us to hear from long standing customers who understand our ethos and craftsmanship.
We’re delighted you found the flowers beautiful and thoughtfully arranged. We completely understand your comments regarding price. As with many natural materials, the cost of flowers has risen significantly in recent years due to growing, transport and seasonal pressures.
That said, we remain deeply committed to sourcing exceptional stems and creating distinctive, design-led arrangements that feel special, generous and long-lasting. We always hope the artistry, quality and experience offer true value.
We’re very grateful for your feedback and for choosing Wild at Heart again.
The Wild at Heart team
Brilliant packaging
Brilliant packaging, fresh flowers in wxcellent condition- delighted
8 februari 2026
Last time using wild at heart
Terrible flowers. Several dead. Smaller than ever before. Not using wild at heart again. Consistently disappointed and underwhelmed for overpriced offering
10 februari 2026
Antwoord van Wild at Heart
Hi Harley,
We are truly sorry to read this and very saddened that we have not heard from you directly, as we take feedback like this extremely seriously.
Quality is at the heart of everything we create, so it is concerning to hear that your flowers did not meet expectations. We would very much like the opportunity to look into this properly and make it right.
Please could you send photographs of the flowers, along with your order details, to flowers@wildatheart.com so our team can review and resolve this for you as quickly as possible.
We do hope to hear from you soon and have the chance to restore your faith in us.
The Wild at Heart team
The roses are absolutely stunning
6 februari 2026
Really poor quality given the high…
Really poor quality given the high price. Massive difference between what is displayed online vs what you receive in person, super disappointing
9 februari 2026
Antwoord van Wild at Heart
Hi Jasper,
We are very sorry to read this and disappointed to hear that your flowers did not meet expectations, particularly as we work hard to ensure our arrangements reflect both the quality and spirit shown online.
As flowers are a natural product and each design is created by hand, there can be slight variations, but they should always feel beautiful and true to the style ordered. It is therefore concerning to hear this was not your experience.
We would really appreciate the opportunity to look into this for you. Please could you send photographs of the bouquet, along with your order details, to flowers@wildatheart.com so our team can review and assist further.
We hope to hear from you soon and have the chance to put this right.
The Wild at Heart team
Deeply Disappointing Service from a Once-Excellent Florist
I’m genuinely saddened to be writing this review. Wild at Heart used to be, in my opinion, the best florist in London- the kind of place you could rely on for stunning arrangements and impeccable service. That’s exactly why this recent experience was so disappointing.
They made a serious error and delivered my flowers to the wrong address, completely undermining an important occasion and causing considerable embarrassment. I had also paid for express delivery, yet the bouquet arrived two days late. To make matters worse, they promised to send a larger replacement bouquet to make up for the mistake, but that simply wasn’t the case.
What’s most disappointing is the lack of accountability. There was no genuine apology and no confirmation of delivery, despite my specific request for one. Mistakes can happen, but how a company handles them makes all the difference. In this case, the lack of ownership and basic customer care was shocking. It’s incredibly disheartening to see what was once an exceptional florist fall so far short on service.
11 februari 2026
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Despina,
We are truly sorry to read your review and saddened to hear how strongly you feel about this experience, particularly as someone who has previously trusted Wild at Heart. This is never the impression we want to leave, especially when flowers are sent to mark an important moment.
While we understand there was an error with the delivery and that our team worked to resolve this as quickly as possible, we are concerned to hear how disappointed and frustrated you remain. We would really appreciate the opportunity to understand more about what has left you feeling this way, and what we can do now to help put things right for you.
Please do contact us via ecommerce@wildatheart.com so we can understand what went wrong in more detail and review this personally and work towards a resolution.
We hope to hear from you and have the chance to restore your confidence in us.
The Wild at Heart team
The worst valentines bouquet I have…
The worst valentines bouquet I have ever received. My wonderful husband preordered a valentines bouquet from this store and collected it this morning as we are local. Unfortunately it looks nothing like the photo, is small and flowers are already wilting. The worst bouquet I have ever received and I am shocked as it was £80. Disappointed is an understatement. Will not be shopping at this local flower store ever again.
14 februari 2026
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Ellen,
We are so sorry to hear how disappointed you were with your Valentine’s bouquet. This is certainly not the experience we want any of our customers to have, especially on such an important occasion.
As our arrangements are made fresh each day, we would really appreciate the opportunity to look into this for you. Please could you email us at flowers@wildatheart.com with a few photographs of the bouquet you received, along with your order details? This will allow our team to review the flowers and come back to you as quickly as possible with a resolution.
Thank you for bringing this to our attention, and we do hope we can make this right for you.
The Wild at Heart team
Very helpful about choice of flowers…
Very helpful about choice of flowers for a table arrangement when ordering. The pale pink roses and mimosa were beautiful and made the table and dining room look wonderful. Delivery was excellent too. Thank you so very much - it was all a great success!
6 februari 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.