William George Reviews 

Having seen many YouTube videos of people purchasing electronics returns pallets for resale on ebay etc. where the typical return seems to be around 40-60% of RRP (for working items) I decided to take a punt on doing the same.

I found William George linked in an article called "13 places to buy liquidation and return pallets in the UK" on a site called "Skint Dad" (found via a Google search) and the prices that pallets seemed to be selling for quite reasonable amounts based upon the RRP of the items on them.

I made bids on several lots but they went above what I was prepared to pay so let them go.

NOTE: You really need to know your limits here as you have to take account of a 25% buyers premium (auction house cut), £70 for delivery of the pallet and then VAT @ 20% on the whole.

Finally won one. My bid was £160 for a pallet with 24 items total (stated to have an RRP around £1850)

£160 (My bid)
£40 (Buyers Premium)
£70 (Pallet Delivery)
£54 (VAT)
-----
£324

As you can see the final price was roughly double what I bid but there were no surprises here. These fees were all clearly stated and I had created a spreadsheet to take them into account before bidding.

Delivery was undertaken by a third party and they phoned me to arrange delivery within 24 hours of making payment to William George. I arranged a specific window early on the following day as I had to be at work in the afternoon. Unfortunately they missed this window by a couple of hours so I had to make arrangements to go into work later than normal. I can't hold William George responsible for this, I just wish their delivery partner wouldn't make promises they can't keep.

Inspected the items and around 1/3 are faulty, the rest appear new or barely used with no apparent faults. To date I've recovered around 80% of my £324 spend from 8 items sold. I'm confident I'll at least double my money in time. Unfortunately most of the items are (expensive) electronic fans which aren't exactly in high demand in what has turned out to be one of the mildest summers in years.

All in all it was a worthwhile experience, hoping we get a heatwave before the summer is up so I can shift all these fans.

Would definitely consider purchasing more pallets in future but I'll probably arrange for time off work to take delivery next time.

Excellent on the ball company. Hannah answers queries promptly and efficiently.

Although I didn't buy anything yet from Willam George auction, the customer service I received made me trust them in terms of communication and and professionalism I'm sure I will be using them in the near future and recommend them to all the buyers traders in the sector.

AVOID Electrical items, recently purchased a pallet, over half of the items were beyond repair, one item started to smoke when turned on and a microwave had its door hanging off! I realise that you take a risk with bidding on an auction, but really WILLIAM GEORGE. There was nothing in the item description to say that items would be beyond repair……. Complete waste of £500

I recently had to contact William George regarding my account. I emailed them and and they replied that all enquiries would be answered within 48 hours. My reply arrived only after a few hours, from Hannah, and my problem was sorted without any problems. I have bought more than once from William George using the platform "thesaleroom.com" and and have never had any issues with them and so this prompted me to use their own website with confidence.
I would recommend William George unreservedly and I also wish to say that Hannah, as probably point of contact would be an asset to any business.

The service I received was efficient,courteous, and professional.
I would recommend doing business with them.

I bought a watch for about £1000 through this company.
As some of the other reviewers on Trustpilot have found, this auction company operates like eBay.
Their Ts and Cs state that it is the bidder's responsibility to contact the seller and arrange delivery, which is not apparent when bidding. (In fact the Ts and Cs were not available when I bid)
In the event of a problem the buyer must liaise directly with the seller, the auction house has no responsibility apart from making a decision that both parties must abide by.
It may say that the lot location is Peterborough (the company offices) but in fact the lots are located at the sellers' location.
As far as I can tell this auctioneer never sees the items that they are selling, unlike a normal auction house. The item descriptions are from the sellers, not the auction house.
The website makes a great play of treating people better, but has no phone numbers shown so that all communication is via email. The "about" section has no surnames, phone numbers or email addresses so it is impossible to contact the people.
The company trades as William George, but in fact the company name is "Auction Rebel Limited"
I suggest you read the less favourable reviews as this shows how the company deals with problems rather than the straightforward purchases.
I received the item for which I paid - eventually - after receiving an email from the company stating it had been despatched when it clearly had not and having quite a bit of email discussion with Hannah, who, as far as I can tell, is the only customer facing person in this company.
In summary when it works as it should, everyone will be happy, but if there are problems it is down to the buyer to sort them.

Great communication, I am new to this site and Hannah was there to answer every query I had almost immediately very informative and put my mind at ease regarding bidding, delivery charges etc.

As a first time user of an auction, I emailed through to ask some questions regarding delivery etc, Hannah was super helpful and very prompt with her responses. I feel confident now using William George as my first Auction House

Excellent experience, so straightforward to bid and buy. When I had a question it was answered quickly and clearly.

Great app, good deals and the website is simple and easy to use 👍 😀

Had an issue regarding my delivery which had nothing to do with William George Auctioneers but after contacting them late Friday afternoon, they went the extra mile to resolve the problem even contacting me on a Sunday. By Tuesday morning my item was on the way to the right address.Their whole team are all very professional and look after their clients. I’m now looking forward to buying my next item from them

I won an auction for a shoe cabinet which I was delighted about.
I went and picked it up and the box was quite shabby, open but loosely taped together. I wasn't really bothered by that.
I also knew that a used/customer return may have chips or screws missing etc..
What I didnt expect was the two main sides of the cabinet to be completely snapped in half rendering it unusable and unrepairable.
I have emailed and had conversations with Hannah who proceeds to keep telling me I cannot have a refund as these items are sold as used and may have slight faults.
This is not a slight fault at all. This should never have been sold.
I know my consumer rights and items whether new or used are to be sold in a condition as fit for purpose.
I will be taking this further and will contact trading standards if necessary.

A very charming and efficient customer service dept. A pleasure to buy from this company.

Customer care

I emailed them asking if I can bid over the phone and I received an email within an hour with an answer

Quick and accurate response to an email enquiry on an auction lot that was missing information from the description, the information confirmed the item was not the size I needed and save me what could have been a wasted purchase, thank you!

As Head of Customer Care Hannah is amazing! She answered all my queries really quickly and was exceptionally helpful, kind and friendly. A real asset to the William George team. The whole buying experience was extremely positive. Also really competitive P&P rates for purchases. Highly recommend them. Thanks - I will buy from you again.

Having used William George for a number of years I have always found them very helpful and always happy to help. This week was no exception with my query regarding a recent purchase being dealt with so efficiently from start to finish by Hannah taking ownership and keeping me updated.
Thank you for your excellent customer service it is really appreciated
Dave Twigg

Apart from no phone, which is strange but a lot of companies are doing the same. The company has been fantastic dealing with problems. Have had several happy lots one fantastic lot.