William George Reviews 

They were good to start with but got really bad.
I have wond 2 auctions- both had kingsize beds on the pallets as well as another item.
Both beds arrived not complete- one was missing half of it and the other was only 30% complete. It looks to me as retailer is dividing those large items in 2 or 3 pieces and then sells them on a 3 different pallets, each time describing as a king size bed.

Sadly won't be coming back.

Edit to answer the feedback.
It is unlikely the bed was returned because only half of it was delivered, as the half that got to me had clear signs of usage. The customer had to return the whole thing for the return to be accepted.

This company are currently working with Modmo to sell electric bikes having hosted multiple auctions. These bikes are old stock and having bought 4 they are all faulty with dodgy electronics and motors. multiple people have complained about these bikes but they are still selling them. I have reached out to the company as an urgent matter as they have another auction due to end in 2 days but no response.

Wish i read the reviews before buying. Terms and conditions basically say you will probably receive broken and incomplete items so it was totally my own fault but do not buy anything marked as returns. I have to make a trip to the tip today. They sold me a tap which ended up being half of the insides of a tap - how id that allowed? And 3 broken (and obviously broken) electrical items. Avoid.

William George Auctions
Modmo bike

I bought two Modmo bikes from William George via bidspotter.
They were auctioned off by William George and I was happy at the price £500 each, plus auction fees plus shipping.
The bikes were shipped within a few days, all good so far.

After only 30km, the electrics on one bike went wonky, causing the power shifter to not work.
I paid £80 to get it shipped back and a replacement was sent back after 10 days.

After 50km the replacement failed, differently this time. As did our other bike after only 35km.
The electric lights don't work and the batteries discharge after less than 24 hours. Something seriously wrong with the electrics. The fire safety aspect of a full battery discharging in this time very worrying.

I contacted both William George and Modmo with my experience and they waffled and made vague promises.
As the bikes were sold as new, I am entitled to a refund as they are not fit for purpose.

Jade at William George agreed and this is where it all started to go wrong.

I was asked to prepare the bikes for collection, which I did.

They have persistantly used every delaying technique possible to (a) not collect the bikes (b) not provide a refund

I am now in the situation where I am commencing a small claims through the courts.

My experience: Do not buy a Modmo bike, do not deal with William George.

There are currently another 50 Modmo bikes on Bidspotter, due up in a few days. I raised this as a serious concern to William George, that they are knowingly selling faulty goods (which in itself is illegal).
They did not reply to this statement.

Edit
------------------------
Update 4th May 2024
Thery finally agreed to have my bikes returned for a refund.

It took a week for Modmo arrange delivery. Then, because they raised improper paperwork with the courier it took another week from collection to actual delivery.

Full refund received.

I still stand by my thoughts of Modmo knowingly selling faulty goods.

I cant say enough good things about the excellent customer service at William George (Ask for H) A ++++

Zero stars if I could. Never again! Raw customer returns from John Lewis, absolute garbage that should have been put in the bin, not resold on to mugs like me! £5000 Rrp, really!!!! Everything was either broken, ripped, stained, buttons missing, awful, awful, awful! 100 items of junk. £800 down the drain. Do not be tempted, this stuff is rubbish.

My first experience using online auction houses and my last. If you’re a novice like me please be aware and BEWARE!. What the hammer price is, is only the start of what you’ll end up paying out to these guys.

I bid and won a rare vinyl test pressing, hammer drop price £600. Invoice arrived from auction house for £787 (almost £200 on top of my winning bid of £600).

Needless to say I was a bit miffed, thinking the £187 on top was a bit extortionate. Anyway I committed to buy and paid up. Thought I was finished. No such luck. I was next contacted by seller asking for another £20.00 (£19.99) to post the vinyl to me (we live in the same town). I thought the £787.00 would at least include the p&p costs. Talk about bleeding you dry. These guys are greed personified.

Ended up paying almost £1000 for a pressing, rare though it is, but nowhere near the value I ended up paying for it.

Had I searched the internet the same pressing was on another site Buy It Now for £550 (ebay) and the p&p was included in the Buy It Now price. I feel like I just got taken to cleaners

I hope when I eventually get the vinyl it will be in the condition described. After reading other reviews on here I’m not feeling very confident about that. Just Beware of buying from online auction houses! Especially this team.

PS: It did say something on the listing there would be 29% (something close to that) l didn’t take much notice of it because it wasn’t highlighted enough. And I assumed it was for the seller not the buyer.

I’ve only watched TV programme auction rooms (can’t see why these are any different) and it’s ALWAYS the seller who pays the auction house fees, not the buyer.
The presenter always reminds the seller of that.

That’s why I assumed it was seller information not intended for the auction winner. That said 30% + VAT added on Hammer price is extortionate. And double what auction houses charge (the seller). Extortion. There’s no other word for it. Bid at your own risk ⛔️

What was bad TP asks: well where do I start, everything from when I received the pallet of 'used goods'. It's all been a costly learning experience, with I hope someone else doesn't ever have to go through. These reviews are here for a reason, I should have done my research first, lesson learned!

The items I had sent to be, by a lovely courier, were only suitable for the skip and should have never been placed online for people to waste their money on. Maybe if they had shown the actual images (2nd red flag I missed) then people would have been so misled.

Customer service from H is all about saying the right things and starting the emails like he/she knows or even cares about you. Then you get the company blurb about T&C's and oh, 'have a good evening'.

Buying items that are classed as used is one thing H but household goods that are that terrible I was embarrassed for you and your company. How anyone would have the gall to list something that has food still stuck to it, is rusty, moldy/smashed/cracked/dented/missing parts, you name it. My 'winning lot' had it all. I did provide a few images, and had plenty more, but alas H didn't want to see them, wonder why?

PLEASE learn from my stupid and naive first-time bidding, never mind winning, and DO NOT waste your money with these charlatans. You might as well get your the money out of your purse/wallet and stick it on a BBQ, preferably one that flipping works and not one from these con artists. Don't bother responding H as I can't take any more verbal, I am putting this down to a very expensive lesson learnt - BEWARE FOLK

So much stuff that is faulty or broken I get some used and broken but to have hardly anything work or broken is a joke

Absolute con men! Brought a lot of wedding dresses. Described as tried on but good. 1 of the dresses was a totally different design to what had been listed, another had thick black marks all over it. Stated that the items were not as described! Fobbed off for days and basically told tough luck! Just like to point out your own terms state items to be as described!

Can't be trusted even with sealed items. Purchased supposedly sealed software, turns out it had already been opened, the USB removed then resealed, contacted to inform them of this and still no response.

I won at them arround 70 hoodies and they charge me oversize load 140£ plus vat for delivery. Was max 40 kg put on pallet in a huge cardboard box. Total rip off

I have bought from them a few items which should have been new. They ware damaged and they didn't accept a return. Luckily I've paid with credit card and I was able to sort it with my bank.

Not great, I would give no stars if possible sadly! I bought a John Lewis electrical pallet. Nearly everything had to be tipped lots half missing items in plastic carrier bags for example the blender was missing the blade, the lid, the cup, basically just a base and a spare cup that doesn’t fit.

Microwave came loose in the main-box, rolling around glass had even fallen out of its tray
No care given- no idea if it was broken before delivery definitely would have broke it.
On the receipt it said returned 2021 John Lewis. Faulty with no fix. If this was stated on the purchase I would never have bought a three year old broken microwave ( I understand some things may be broke however to send me something that’s been broken for years seems very unfair.

Toaster starting smoking when turned on (fire hazard)
The heated blanket was covered in dog hairs in plastic bag.

A big main issue Items delivered with no phone call,
I emailed in advance to check I would receive a phone call before delivery to arrange a date.

Item arrived suddenly with no phone call on not suitable day.
They left me at the door with no one to help me in the rain as wasn’t expecting parcel and my partner was at work and Im under 5 foot.
They wouldn’t even take the pallet away for me knowing I can’t lift it.

Three weeks later and William George said they are still waiting a reply from delivery company unfortunately they aren’t replying to them.
Tape was loose on the top, looked tampered with.

Really really upset, especially upset as I was told I would get an answer to all this and still nothing.

I waited three weeks to do this review as I wanted to be fair and I was waiting to do what a got in an auction Video. Unfortunately it’s all got to go the tip.

Really expected a refund, spent over £700 to loose most of that money on faulty, broken, missing, dangerous items.

Very good communication from company
Fast to respond
Pleasure to deal with

If only other Auction Houses could make it into this century with their customer service. I bought a painting recently from another Edinburgh Auction House. The cost that the shipping company charged was £110. It took 4 weeks to be delivered.
William George using DHL £32 and 48 hours.
All communications with William G were prompt polite and efficient.

Great service - prompt replies to queries on email and a very personable interaction.

Avoid. Do not purchase Grade U items as you could spend money on an item not fit for purpose. I bid £12 for a Vileda steam mop. I won but it became £18 with charges. The seller added £10 postage. Thats now £28. The mop has been well used. Parts are missing and the motor is broken. This is not a shop return. This has been thrown out and only fit for a skip. I contacted the seller and William George but was informed that it was a gamble. It's not worth the risk. For £60 I could have had a brand new mop with a 1 year warranty and all working parts. Whilst this is 'legal' it is unethical and many more will be conned out of hard earned cash. Don't waste your time

I was looking at some lots on one of the auctions that I was interested in bidding on. It was a weekend, about 10.30pm. Although much of their pricing and shipping costs were easy to see and understand, the particular items I was interested in, didn't have shipping costs in the write up. I emailed customer service. I wasn't expecting a reply until Monday, as the office hours were there, and it was closed over the weekend. To my surprise, and gratitude, I got an email almost straight back, advising of the shipping charge, but also, saying if I let them know which lots I was interested in, they could provide further, more accurate information. I was really so impressed, and will definitely be bidding in the future, with the confidence of knowing customer support is very good.