Williamhbrown Reviews 

The business has sort of developed a 'call centre' style operation for selling houses.Its poor to say the least.I viewed a property in Doncaster and chased them at least 4 times for info on it.Many failed promises. I accept they may have had to get info from the seller but 4-5 weeks later and nothing? No holding call,no contact.Good luck if you are selling with them,opportunities will just go by the wayside,your property will sit there and with the passage of time just be reduced loosing you money and time.

The first month’s rent was paid to the Chelmsford branch, and we agreed on an 80% split with them. It’s now been over a month, and I’m still waiting to receive the remaining 20%! I’ve been calling every few days, only to be ignored, passed around, and told, “it’s not my fault.”

I also carried out my own viewings, so this delay in payment is completely unacceptable.

As i am no longer looking for a new property i have asked W H Brown to remove me from their mailing list on several occasions but they still keep sending out emails of properties that may interest me. Be careful when signing up to these people because once on their list you will have difficulty getting off.

Stowmarket branch: they don't answer their phone or respond to voicemail messages, or answer communications via their app - whether you are trying to sell or buy a house.

I was acting on behalf of my 80-year-old Mother-in law who I instructed William H Brown (Jason Dann, Senior Branch Manager based at Gidea Park Essex. To sell her 2-bedroom property in Harold Wood, to which the house was reduced and was sold. During the time of selling and moving to her new Bungalow, Jason has lied, his team, done very little and responded when they could be bothered. To say i am disappointed with their services is an understatement. I complained to their complaints department, and they also dint answer any of my questions, that i had evidence that Jason Lied and that his team didn't respond to many important e mails. I offered half of the amount that was invoiced and was given legalities that i would be liable + interest if this wasn't paid in full in 10 days. I was offered £100.00 as a will of good gesture and that this was without prejudice. Just another pack of lies. My wife lost her dad. two days before the move of her mother, into her new property and if it wasn't for all her stress, i would have taken this to the courts. I would like to state that Geogia Purr at Sheens, based in Frinton, who is also an estate agent, was selling the property that my mother-in law purchased, she was fantastic, from start to finish, her communication and her work ethic, was spot on and I wasn’t paying her a penny. So different to what I received from Jason and his team.

If you are thinking of purchasing a property from the Gildea park branch and want a poor service and a pack lies told to you, please ask for Jason.

I am appalled by their deliverance to a paying customer of £4666. 80, for next to nothing delivered.

Me and my wife have both been promised a ring back to discuss a open house, they never ring you back, we will see how it all pans out, but if not I will be listing my house with another estate agent soon.

Didn`t go with these after they priced our house very low, I assume because they wanted a sale in there Doncaster mexborough branch, fees were also much higher than some others,
after going with another estate agent the wife received a phone call from who I believe to be the manager asking for feedback , seemed quite pleasant at first untill she used the term (I don`t mean to be funny) that was it, she set of like a train dissing all of our decisions and the agent we went with, (I do`nt mean to be rude she said) also, after ranting on more, I told the wife to use the RED BUTTON on the phone but being polite she listened to her, but wish she`d not bothered taking the call afterwards to say the least.

A very disgruntled woman who sounded like she was counting on our business to keep her job.

Well you asked for feedback, so here it is
Tony

GRAYS BRANCH
First issue, I called to view a property listed since May and a young lady picked up and informed me that the seller has already received asking price and if I like the property I need to bid over asking price. That was a month ago, The house is still listed. Why is it not STC then???

Second issue, They will push a mortgage advisor on you and a recommended bank they work with and if you don't sign up for this then you will never get the house. They would not even pass on your offer to the seller. Terrible cowboys.

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing — only for it to be for a completely different property than the one advertised on their website.

To make matters worse, they insist on collecting extensive personal information through forms before even allowing a viewing, which feels unnecessary and intrusive. Overall, a frustrating and time-wasting experience. I would strongly advise others to be cautious when dealing with this company.

We found a property to buy within the Lincoln area and cannot fault the team with supporting us through the process particularly Charlotte and Jay.
We are not from Lincolnshire so do not know the area and they were helpful with information, extra viewings and even met us at the house to hand over the keys on completion day. Thanks again to Charlotte and the team.

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Avoid if at all possible. Thought would be good idea buying and selling through same estate agents and the solicitors they recommend (Gilson Gray), but nothing could be further from the truth. Estate Agents did not make us aware of management company and the hidden charges involved on new property, not even a disclaimer on the brochure sent to us. Claim on one hand that they didn't know this was the case, but on the other contradict themselves and say its apparently commonplace with modern estates. So surely they would know the product they are selling, right? How are we supposed to know if no-one informs us at the time we are making our offer. It takes several months then for the solicitors to clarify with a management pack containing 14 attachments, by which time we have our hearts set on this property.

Then lost our original buyer due to solicitors delays so ended up selling to council instead. Wish had done this earlier as weren't getting the asking price anyway and wouldn't have been left high and dry at the last minute when finally ready to complete on new purchase. Wish I had looked into these reviews earlier and chosen better estate agents and solicitors.

Complained to customer services and 2 months later (well outside 15 working days timescale), receive insulting offer of £100 compensation, so will be taking this further.

In my experience, service at William H Brown – North Walsham fell below expectations. A booked viewing was attended without the branch-held key. After a later viewing we discovered damage and reported it with photos; the branch did not accept responsibility. The key was then released to my named collector without any ID check, and the promised weekly updates about marketing did not materialise. I asked to end the agreement early and this was declined. I have referred my complaint to The Property Ombudsman. Based on this experience, I moved to another agent and would not recommend this branch.

If I could give zero stars I would. 1 star they dont even deserve.
DO NOT USE WILLIAM H BROWN FOR RENTING PURPOSES.
Since the beginning of our tenancy we have had nothing but issues.
Whatever they did wrong they blamed me. I paid them rent on time they didn't pay the landlord ended with me getting a section 21 didn't fix any issues in the property. No comminication. On my last day of tenancy they didn't arrive to do the inventory check out. Every time I call they are on lunch break. Refusing to allow me to be present on the inventory check out and now they state its been done but don't have any information about my deposit.
Very very unhappy.
HIGHLY NOT RECOMMENDED.

Overinflated rent prices for run down areas and backwards policies.

Its companies like these which are spiking rent throught the roof and will result in a market crash

Sold our property recently through the Ipswich central branch. Have to say it was top notch from start to finish. My job involves leading a high performing team, and from dealing with Lil and her team, you can see they have the key ingredients of being a cracking outfit. Very Professional, flexible and pivoted quickly to changing situations, kept to every commitment and followed up everything Also honest where required. Communication was excellent throughout. It was a pleasure to do business with them and would highly recommend. Scott.

A massive thank you to Katie Donger at the Grantham Branch of William H Brown. There were a few protractive things involved with our purchase, due to the length of the chain involved. Katie did everything to help in sorting it all out in a pleasant and professional way to keep all parties involved and updated, which was very much appreciated.

The crystal peaks branch in Sheffield had been incredibly helpful even after moving out of their address whenever I need a bit of support with admin things - Matthew Wolff in particular has been very supportive recently and couldn't be recommended enough!

Today, on 18 September 2025, I had a booking with them. I drove 45 minutes, but no one showed up. After waiting 15 minutes, I called them, and they told me the agent had another booking. They are not serious.

We've used the William H Brown, Thetford Branch for many years and the staff have always been friendly and helpful. We especially enjoy dealing with Danny Watts who provides a prompt and terrific service with valuations and help with buying and sales. With Danny you always feel someone is on your side, which is invaluable in these situations. Thank you from us.