The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... Toon meer
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Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... Toon meer
Bedrijf heeft geantwoord
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... Toon meer
Bedrijf heeft geantwoord
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over WoodUpp - USA
Geschreven door het bedrijf
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Geschreven door het bedrijf
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contactgegevens
Hickory Street 391, 27030, Mount Airy, North Carolina, Verenigde Staten
- 336 755 2268
4,4
Uitstekend
422 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The product quality was better than we…
The product quality was better than we expected. The grains really shine on each piece of wood. The wood is beautiful! It was so easy to install and cut. We were so impressed and loved how it turned out in our space!
7 juli 2026
Antwoord van WoodUpp - USA
Hi!
Beautiful wood + an easy installation + a result you love… we’ll happily call that a win! 😄🙌
Thanks so much for the wonderful review and for choosing WoodUpp!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Antwoord van WoodUpp - USA
Hi Markus,
What a great review to receive 🙌
So happy to hear we lived up to your expectations. Thanks for recommending us! 💫
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
True to description!
Product true to advertisement and good quality! Two people can easily assemble and install the Embrace divider. It was the perfect solution for my bathroom.
Home delivery on time!
Customer service is outstanding.
10 juli 2026
Antwoord van WoodUpp - USA
Hi Catherine 👋
So cool that you were up for a little DIY project! 🛠️
We’re really happy to hear everything went smoothly and that Embrace turned out to be the perfect fit for your bathroom 😊
Thanks so much for sharing your experience with us!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Whenever I have issues with the…
Whenever I have issues with the product, it gets resolved.
9 juli 2026
Antwoord van WoodUpp - USA
Thank you so much John! 😊
We’re so glad Briseida has been there to help whenever you’ve needed it, we’ll make sure she gets the shoutout! 🙌
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great quality and amazing customer…
Great quality and amazing customer service. I will definitely be referring friends and family to them.
9 juli 2026
Antwoord van WoodUpp - USA
A huge thank you, Artemis, from the bottom of our wood-hearts. 🪵🤎 This means so much to us! I am so happy to hear that we nailed the WoodUpp experience for you. 😊
Elaina and the US team says hello 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Antwoord van WoodUpp - USA
Hi Carlette,
This is so great to hear! Thank you so much Carlette! 🙌
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Antwoord van WoodUpp - USA
Amazing Gerry! So lovely to hear that the Walnut panel was a perfect fit for you. Thank you so much for taking the time to leave this review — it truly means the world to us!
We hope you enjoy it for many years to come. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great quality
Great quality. It looks wonderful in our bedroom. We love the accessories, like the lamps.
We knew we could trust a Danish company.
8 juli 2026
Great experience
WoodUpp delivered promptly, the wood panels were installed easily and look great. I’m now considering doing more rooms for the aesthetic and quieting improvements.
7 juli 2026
I received my product and I am very…
I received my product and I am very happy. The product is a good quality and customer service was very helpful.
6 juli 2026
Perfection The Embrace room dividers are EXACTLY…
The Embrace room dividers are EXACTLY what I wanted for my office/craft room. Still let’s light permeate through the hallway but give me a sense of separation. PERFECTION
7 juli 2026
Antwoord van WoodUpp - USA
Thank you so much, Dupree! We truly appreciate you taking the time to share your experience.
It was a pleasure assisting you, and we're so glad we could help get everything sorted out with your order. Briseida says hello and wishes you all the best! Don't hesitate to reach out if you ever need anything. 😊
Varm regards
Stine Brorsen
WoodUpp Customer Experience Team
Antwoord van WoodUpp - USA
Hi Marcin,
Thank you so much, this is so great to hear! 🙌🙌🙌🙌🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Antwoord van WoodUpp - USA
I know! Once you use WoodUpp in one room, you just want it everywhere! 😍 Thank you so much for the love — we hope you enjoy creating your next panel wall just as much!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
After phoning your office to discuss…
After phoning your office to discuss delivery before I placed my order, my order was still delivered incorrectly. I email twice to follow up with still no feedback. Very disappointed in your communication and lack of interest to give any customer service. Can't even select SA as an option. Your customer approach lack insight and attention to detail.
6 juli 2026
Antwoord van WoodUpp - USA
Hi Mauritz,
I wanted to personally reach out with an update following your review. 😊
As you now know, we looked into your case and found out why your emails never reached us — our order confirmation emails had an incorrect reply-to address, which meant every follow-up you sent went straight to the wrong inbox. I am truly sorry about this. It was our mistake, and I completely understand your frustration. The good news is that the issue has now been fixed.
I also want you to know that your feedback was taken seriously from the moment we saw your review. Our CEO in South Africa, Rox Snyman, personally picked up the phone and called you to make sure you got the support you deserved. I am so glad she was able to reach you, and I really hope that conversation helped clear things up.
It means a lot that you took the time to leave your review — even though the experience was frustrating, your feedback directly helped us uncover a technical issue that was silently blocking customer communication. That is something we are genuinely grateful for, and it will make a real difference for our customers going forward.
If there is anything else we can help you with, please don't hesitate to reach out at pm@woodupp.co.za. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Amazing products
Amazing products. Sound in the room is so much better and the look is fantastic! Highly recommended!!
6 juli 2026
Great customer service
Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and super helpful. They even informed us of an upcoming sale so that we could save 20%!
Once ordered, the material was delivered on time and securely packed. The quality and color are great, too! Can't wait to have them installed!
29 juni 2026
Good Product
It’s really good products actually .
but Ive noticed some sheet have a bit different color like half is dark oak, then half is lighter , what I mean is when you put it in the wall you can easily spot the lighter part of it .
I ordered like 6 pcs , two of them are like that .
I just noticed it after I finished gluing it , so no chance to take it out .
Fast Delivery ✅
Product ✅
29 juni 2026
Antwoord van WoodUpp - USA
Hi Mona,
Thank you so much for your review! 😊 We're really happy to hear that you're pleased with the panels overall.
I'm sorry to hear about the colour difference you've noticed, though. If you'd like, please feel free to send us a few photos of the panels. We'd be more than happy to take a closer look and see what's going on. Even though they're already on the wall, we'd still like the chance to look into it for you.
Thank you for bringing it to our attention, and please don't hesitate to reach out to us. 😊
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
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