1homeservice Reviews 161

Edward arrived on time to inspect my washing machine and identified the problem straight away. He quickly ordered the required part and returned promptly to complete the repair with no time wasted. He clearly explained why the machine had stopped working, which I really appreciated. Edward was professional, friendly, and very pleasant throughout the whole process. I would highly recommend his service.

Very good experience on a repair of our washing machine with the engineer Eduard
Thank you!!

Excellent job, very efficient, highly recommend, thank you .

Edward was fantastic. Same day service and quick in and out. Very clear communication and efficient in identifying the issue and fixing it (he had the spare part needed)

The gent came to my house to fix a washing machine door handle. Fast, professional, clear and keeps spare parts so jobs can get done on the day.

Zero complaints!

Speedy call out. Speedy fix. Very professional. Highly recommended

Eduard did a very good and fast job to repair my LG washing machine.
The only frustration was that it took 8 days to get the part instead of 3-4 as I was told initially

Quick and efficient diagnosis and excellent service

Professional and efficient. My landlady contact them regarding an issue with the washing machine and they came the very next day. Eduard was very professional, punctual and helpful.

Eduard did a fantastic job fixing our washing machine. He's fast, careful, and efficient - and friendly! Would definitely recommend.

The engineer obviously didn't know what he was talking about. He insisted that our washing machine required a new door lock despite being told that was not the problem. £250 later he agreed and disappeared not heard from since.

Very good at what he does, very efficient, very kind

Excellent prompt service from Edward - polite and efficient got the job done in 5 mins

Amazing job!! Edward came in sorted the problem - super professional - perfect job! Fixed in time for Christmas!!! Legends!!!

Very helpful and efficient service. Would recommend 👍

Edward arrived promptly, was very polite and professional, and did not overcharge

Over £230 to fix the catch on a dishwasher - taking advantage of elderly customers - avoid

Booked for the next day, only to be told they couldnt come until Monday (I had to call to even check the appointment was going ahead). The lady Emma kept hanging up the phone mid-way, cutting me off which was SO RUDE. HORRIBLE CUSTOMER SERVICE.

Good: I put in a request to have my washer/dryer looked at in the evening. I was contacted and had someone come out to me the next day in the afternoon. Very prompt action. I was impressed

Bad: I was informed that there was a part needed as my dryer wasn't working. The washer works fine as long as I have the dryer off. However, I was informed that the machine needed the part otherwise it would gradually stop working. Weighing the prices, it was more worth it to pay for the part and for the extra service of repair. For context, the cost of repair was approximately 4 times more than the callout fee alone. They got the part in and replaced it.
The original problem didn't go away. I contacted the serviceman. He didn't respond. I emailed 1homeservice, and THEN he responded. He said something entirely different and said that he'd need to go in again and look at the dryer function properly as it's not working.... I asked if I needed to pay extra for him to come out again because if I knew his advice wasn't going to work I'd have said no to it and just paid out the initial callout fee and that was it. He didn't respond.

I contacted 1homeservice directly again, this time calling them. They said they'll communicate via whatsapp. I told them the entire details above. They said for me to wait while they investigate.

It has been 13 days and there is still no response.

I do not advise going with this service. If they had been clear to me from the outset whether the issue may be fixed or not, I would have made a more informed decision. The fact that they did not, and then failed to be responsive thereafter, gives the impression that they only care about getting me to pay for a more thorough repair than just the callout fee and then refuse to take accountability if the repair didn't work.