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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service from the two engineers who repaired our Miele washing machine. I called 1 Home Service Ltd at 9:30am this morning. They arrived promptly, on the same day and worked efficiently... Toon meer

Beoordeeld met 5 van de 5 sterren

Am genuinely so satisfied with the service I’ve received from them! So polite and professional. I had them a week ago, my washing machine broke down, and someone recommended them so I decided to give... Toon meer

Beoordeeld met 5 van de 5 sterren

Edward arrived on time to inspect my washing machine and identified the problem straight away. He quickly ordered the required part and returned promptly to complete the repair with no time wasted. He... Toon meer

Beoordeeld met 1 van de 5 sterren

Confirmed a time of 4pm - 7pm. Didn't receive confirmation. Called up and was contacted via whatsapp to say they could no longer do the time due to engineers being over worked. They tried to or... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reparatieservice voor huishoudapparatuur

Geschreven door het bedrijf

We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

171 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 30% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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3,9

Alle reviews

(171)

38 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I used 1home service appliance to…

I used 1home service appliance to repair the dishwasher! The engineer carefully explained to me how to use it correctly! what products to use! I strongly recommend them for their professionalism and promptness!

14 juli 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Quick, pleasant service.

Service person came the day I contacted them and quickly diagnosed the fault and fitted the spare. The spare felt a little on the expensive side but at the same time I got the convenience of the item being fixed right away.

3 juli 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Engineer

Engineer, Eduward, was brilliant, early not late, very honest with his diagnosis, polite and helpful. Can’t recommend him enough. Very happy

28 juni 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Fridge Freezer Repair

Fridge Freezer Repair
Arrived on time - identified and fixed the fault with our fridge freezer very quickly. The engineer Marius was friendly, courteous and knowledgeable . Very pleased with the service and will recommend them if needed in future.

21 juni 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Quick response and great value for money! Will definitely
be using this company again!!!

2 juni 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Great service very professional great…

Great service very professional great price. You can’t ask for anything else. The workman was lovely which is important as a woman. Will definitely use again if needed.

30 mei 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

They came same day and fixed the issue

They came same day and fixed the issue. The website was clear with the charges and they even had a manager come and check in on the progress to ensure that the brilliant technician was working to the high standard 1 Home service appliance set! I appreciate the professionalism of engineer Jack !

26 mei 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service
The service technician was fantastic - he did a great job and explained what he was doing.

27 mei 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Professional and prompt

On time, professional, happy to explain exactly what he was looking at so I could understand and spot issues in the future. Highly recommend!

26 mei 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Real professionals

I used 1 Home service for the first time to fix a fault on my fridge. Eduard visited, first to do a diagnostic test and identify the fault and then to fix the fault by replacing a part. I was super impressed by the service. The call centre contact person was very reassuring and professional, all the contact via emails and texts were prompt and informative. I felt very looked after. Highly recommend and will use again.

26 mei 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 1 van de 5 sterren

Had a problem with my dishwasher and…

Had a problem with my dishwasher and told them what it was according to the handbook. They came out and said it was something else. After paying for a new part the problem still exists. Was told to delete my review then they would organise an engineer. As I refused they have now said they will not fix the problem and are trying to blame me for low ability, baring in mind I have wasted 2 days waiting in for them. This is not a reflection of the engineer as he was great but the management of the company.

22 april 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Hello !!
I'll answer the problem, we're sorry for what happened but I think it was an error in communication, if we can be of help in the future, please contact us so that we can repay each other with a very good collaboration, thank you!!

Beoordeeld met 5 van de 5 sterren

Fantastic and professional

16 mei 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Excellent! More than recommended

I had a problem with the fridge and I contacted them! The lady secretary was very professional and helpful! They arrived in the promise time and sorted out the problem in one hour. Excellent costumer service. They charged me the same amount they told in the beginning and i also did some research and was the best quote i got! More than recommended!

14 maart 2023
Review zonder uitnodiging
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Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 1 van de 5 sterren

Scammers

Scammers - will say there is something additionally wrong and try and charge loads when i know what the issue is i just don’t have the tools. Don’t speak english either and 7h late. Positive reviews on here are clearly fake. Wish i’d checked.

14 maart 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Hello !!
An engineer has all the necessary tools to repair an electrical appliance, there are also engineers who don't speak English that well but they try to learn it as quickly as possible, but I assure you that from a professional point of view they are very well prepared and have all the tools to be able to repair any electrical appliance, thank you!!

Beoordeeld met 5 van de 5 sterren

Very professional and punctual.

Very professional and punctual.
I will definitely contact them again.
Recomanded!

1 februari 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

very professional and understanding

very professional and understanding, I called on their service and I was very satisfied, they solved my problem very quickly, thank you, have a nice day!!

7 februari 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

I have very good experience whit this…

I have very good experience whit this company, very professional working and quick, very helpful, I recommend for everyone. Thanks for your great work guys , and next time 100%100 same company to help me. Thanks again .

7 februari 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 1 van de 5 sterren

SCAMMERS - Disastrously incompetent & Extremely Rude

Disastrously incompetent, extremely rude, arrogant and unprofessional. Avoid them even if your life depends on it! Waste of time and money booking them to fix my washer dryer. It dragged on for over 2 weeks cos the engineer didn't know what he was doing and will not follow the manufacturer's advice. Always late and missing appointments with hardly any apology. Emilia the manager extremely rude and arrogant and won't apologise nor empathise despite clearly being in the wrong. I lost money as they refused to give me a full refund. I had to hound them to even get a partial refund. Complete waste of resources. AVOID!!!

25 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super customer service and support

Super customer service and support, feels really genuine and personal. People helped me with my problem on time, I couldn’t expect better service, 100% I’ll use it again in the future if I’ll have a problem.
thank you guys you are the best xx

1 februari 2023
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

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