ABL1Touch Reviews 

Good service

Exchange and cars before and after repair good
Repairs good
Kept in touch at each stage to advise me of progress

Car picked up &dropped off, friendly staff who kept me up to date with progress & really helpful. Car returned gleaming like a new pin.

Very good communication, vehicle collected and dropped off at home for the work. Work was very good quality, car returned immaculately clean and ahead of schedule

The repair was very efficiently organised. The collection of the vehicle and delivery of the courtesy car was excellent and the standard of the repair work is great. Communication was very clear and courteous.

Had regular updates and kept informed through every stage of the repairs.

Work was done as promised. Staff communicated clearly and everything from collecting the car initially to collection after completion was done efficiently and the car looked as good as new.

Hi,

I wanted to share some feedback following the recent repair on my car.

The service from start to finish was outstanding. The car was collected directly from my home, which made everything really convenient. I received clear and consistent updates throughout the repair, and the car was returned within the exact timeframe promised.

The quality of the work is excellent. You would never know the car had been damaged — the paint match is perfect. The team were friendly and helpful, even taking the time to help me locate my wheel nut that I had left in the boot.

I genuinely cannot fault the service at all. Thank you for making the whole process so easy and stress‑free.

Kind regards, Tom

Without doubt a five Starr award . From the collection of my car to delivery it was an exceptional service . The whole team went out of their way to fast track the repairs in order that I could meet the deadline for a prior commitment.
Regular updates ensured that I was kept up to speed with matters ,and a special mention to Kane , Neil, Matt and Ellis for their courteous , friendly and helpful endeavours on my behalf .
Thank you everyone .

ABL1 Touch kept me fully informed all the way through the process via texts and phone calls. The people who picked up the car and dropped off the car once works were complete were so lovely and helpful. I can not fault the service at all. My car came back looking shiny and new.

Very easy to communicate with and kept to timescale

A great service from ABL1 Touch Gateshead. They collected my car from my door and returned it to me after the repairs were completed. This made the whole process extremely convenient for me. The turnaround was very quick, they kept me informed of the progress and the damage has been repaired to a very high standard. The car looks like new again. I couldn’t be more pleased with the service and would highly recommend ABL1 Touch.

Staff were helpful and kept me advised
Also answered a question quickly

I had regular contact & updates throughout the repair process - nice courtesy car too! And a very good job on the repair - can’t see where the damage was - looks like new!

Extremely poor service. They lost my car keys and didn't provide any paperwork or documentation for the work they supposedly performed. I would not recommend them

Collecting and delivering was very good.The repairs to my car were extremely well done.

Communication was terrible.. i had to ring up to find out about my car on the day it was meant to repaired heard nothing from the so called dispatch team (that was on a friday) monday came no call again so I called up at 4pm, to which they said the car was done 15 mins ago. Atleast call me on the monday to let me know why it was done.
Picked up the car the tow bar area was horribly done which they fixed on the spot.
Car paint has pitting in it
Still has broken parts in the car
Loose clip
Doesn't look like they replaced some parts as they look scratched from the accident

Also looks like they caused damage and didnt bother fixing it

Good communication regarding repairs before during and after. Great job done very pleased

Helpful staff. Gave half hour notice for collection / delivery. Repair done well.