Software works as described. Had an issue with the license code after I reinstalled windows on my laptop, emailed their support and they reactivate my code within 1 day. Good customer service.
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Lees wat reviewers zeggen
The software is good, It does what the company says it does. More importantly, I purchased a lifetime license. I had a problem with my pc and had to replace the motherboard in my pc. I needed a new l... Toon meer
Not only a great program, but also excellent customer service. I've been usuing Aqua Clip for a few months now and had problems moving to my new laptop. Customer service resolved this in a few hours... Toon meer
I've been looking for a replacement for Adobe Acrobat and read about AcePDF Editor. I downloaded it on a Monday and ran it through its paces. By Thursday, I was buying a lifetime license. I had one pr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
AceThinker provides practical digital tools designed to make everyday creative and productivity tasks easier. Our products cover screen recording, multimedia editing and conversion, PDF management, online utilities, and a growing range of AI-powered tools for creating, editing, and working with images, videos, audio, and documents. We serve individuals, students, content creators, educators, and businesses around the world. Some of our tools work directly in the browser for quick access, while others are available as desktop applications for users who need more advanced features and greater control over their work. Our goal is to make useful technology accessible without unnecessary complexity. We continually improve our products based on changes in technology, customer needs, and feedback from real users. As our platform develops, we are bringing more of these capabilities together into a simpler and more connected experience. Customer support is an important part of our service. If you experience a problem with installation, activation, product use, billing, or an online tool, our support team will review the issue and help find an appropriate solution. We also assist customers who need to reactivate eligible software after reinstalling a program or changing computers. We value honest customer feedback because it helps us identify problems, improve our products, and provide clearer information to future customers. Whether your experience has been positive or you believe something needs improvement, we welcome your review and the opportunity to respond.
Contactgegevens
F10 Azure Building, 59 Great Eastern Road, E15 1DX, London, Verenigd Koninkrijk
- 07423256322
- business@acethinker.com
- www.acethinker.ai
4,8
Uitstekend
301 reviews
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Fast, Professional, and Hassle-Free License Support
Excellent support and smooth experience. I contacted AceThinker because I needed to deactivate my AcePDF license on an old PC and transfer it to a new one. The support team responded quickly and provided a new key without any hassle. Everything worked perfectly on the first try.
Jim from the support team was professional, clear, and efficient. This is exactly how customer service should be. I am very satisfied with both the software and the support, and I will definitely recommend AceThinker to others.
5 januari 2026
Review zonder uitnodiging
Support was quick to respond
Rahul was quick to respond and understood my concern and, he provided a solution.
30 december 2025
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PDF to Word Conversion Issue and Unicode
Several severe Issues:
1. Conversion from PDF to Word: At least so far, two words were not converted correctly:
1.1 The word "coffee" in PDF is converted to "cofe fe" in Word
1.2 The word "buffet" in PDF is converted to "bufef t" in Word
2. Unicode was 10% supported: Unicode text is working with Notes but not with other functions such as Text Box, Call Out, Annotation and Watermark.
It will be a great product for the price once these serious problem are fixed.
25 december 2025
Review zonder uitnodiging
The cost was very reasonable
The cost was very reasonable! When I inquired about putting my software product on another laptop, I was informed that it was so mentioned in the purchase. I did have trouble putting it on the laptop, but was given another license code which did the job. Very happy with the outcome. Thanks AceThinker!!
8 december 2025
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Excellent!
8 december 2025
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Excellent customer support and easy-to-use
What stands out most about AceThinker is their customer service. I had a minor issue with my license code (my bad), and their support team resolved it almost immediately!
As for the AcePDF program itself, it is very user-friendly. I'm not the most tech-savvy person, but I figured out how to annotate and password-protect my PDF files within minutes. It just works. Highly recommended if you want something simple and effective!
27 november 2025
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You are one of the best customer…
You are one of the best customer service I have experienced thank you for all your efforts
Sultan
16 november 2025
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Fast and helpfull :)
I've had a problem with my license code for a Viceo Editor. After a massive PC crash I've lost all my apps, but I got a new code with no time and all the help. After showing my old receipt ofc :)
13 november 2025
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Screen Grabber Pro is Great!
Screen Grabber Pro has been extremely useful and user friendly for all my projects. Would definitely recommend!
12 november 2025
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The Best Software and service for Screen Video Recording
I bought AceThinker Screen Grabber Pro (Personal Lifetime in 2020, The software is easy to use, and it was working fine all the time. Last week, the service of Windows 10 on my PC was expired, I installed AceThinker Screen Grabber Pro on my new PC, the vendor has excellent service support, I installed and made the software working very smooth, Thanks for the excellent support from AceThinker!
10 november 2025
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Excellent ADOBE alternative
The app works like a charm and the customer service is quick to respond and very helpful.
11 november 2025
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Great Support and Software
AceThinker offers great software, and their support team has been very responsive and helpful. Clear communication, quick replies, and an overall smooth experience.
10 november 2025
Review zonder uitnodiging
They have an excellent customer…
They have an excellent customer support. I contacted them related to OCR and Compressing file upload issue. They resolved it right away. I bought 5 lifetime subscription. It essentially does all function that Adobe pro at a discount price.
6 november 2025
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Responded and resolved my issues very…
Responded and resolved my issues very efficiently.
21 oktober 2025
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Good customer service and very capable PDF software
Had an issue with my software key for their PDF application. Their customer support team was notified, and the problem was resolved the next morning. Appreciate the fast service. I've only used the software a few times but the Windows version seems to be very capable and in my opinion compares well, if not better than similar PDF apps.
23 september 2025
Review zonder uitnodiging
Excellent Support and Reliable Software
I had an issue reinstalling one of their software that I purchased from a different distributor after my hard drive failed, and the support team at AceThinker was outstanding. They responded quickly, helped me resolve the activation problem, and even provided a new code right away. Everything works perfectly now. Excellent software and truly excellent customer service—I highly recommend them!
8 september 2025
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Edit and create PDFs like a pro!
Amazing product makes editing my PDF files a breeze! I can easily delete pages, extract pages, rearrange pages, edit the layout, text, and images on any page, combine PDF files, and convert pages into images, Word, and other formats. Works better than I expected.
1 september 2025
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See Update. Ace PDF 5 star
Ordered AcePdf and paid for it through PayPal. PayPal confirmed transaction. Purchased Personal Lifetime edition $49. No response from AceThinker, no confirmation, no activation information. Tried to contact through email on site, email bounced. Not atrustworthycompany.
UPDATE: Problem was caused by glitch in PayPal link. Company responded within 24 hours. AcePdf is the best PDF program I have found. Best alternative to Adobe
22 augustus 2025
Review zonder uitnodiging
Antwoord van AceThinker
Sorry for the inconvenience. We guarantee keycode delivery for every order, and normally you should receive it within 1 minute of purchase. Could you please check your spam or junk folder in case the email was filtered there?
In addition, our support team is available 24/7, including weekends. We’ve already replied to your request and provided a new keycode for you.
Thank you for your patience and understanding.
I purchased the ACE pdf lifetime…
I purchased the ACE pdf lifetime license and first of all I am impressed that it can do everything Adobe can do. I am in the process of testing it and so far I think I am going to convert all my employees to the ACE PDF product. I had trouble loading the software on my 2nd device and I sent them and email and they responded quickly with a 2nd license key. I am very pleased with them and I cannot wait to dump ADOBE. I do not like that company with their subscription based products.
11 augustus 2025
Review zonder uitnodiging
Have been using ace utilities for over…
Have been using ace utilities for over 10 years...Great program to reduce the volume of crap stored on the computer. Also GREAT customer service!
3 augustus 2025
Review zonder uitnodiging
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