Software works as described. Had an issue with the license code after I reinstalled windows on my laptop, emailed their support and they reactivate my code within 1 day. Good customer service.
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Lees wat reviewers zeggen
The software is good, It does what the company says it does. More importantly, I purchased a lifetime license. I had a problem with my pc and had to replace the motherboard in my pc. I needed a new l... Toon meer
Not only a great program, but also excellent customer service. I've been usuing Aqua Clip for a few months now and had problems moving to my new laptop. Customer service resolved this in a few hours... Toon meer
I've been looking for a replacement for Adobe Acrobat and read about AcePDF Editor. I downloaded it on a Monday and ran it through its paces. By Thursday, I was buying a lifetime license. I had one pr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
AceThinker provides practical digital tools designed to make everyday creative and productivity tasks easier. Our products cover screen recording, multimedia editing and conversion, PDF management, online utilities, and a growing range of AI-powered tools for creating, editing, and working with images, videos, audio, and documents. We serve individuals, students, content creators, educators, and businesses around the world. Some of our tools work directly in the browser for quick access, while others are available as desktop applications for users who need more advanced features and greater control over their work. Our goal is to make useful technology accessible without unnecessary complexity. We continually improve our products based on changes in technology, customer needs, and feedback from real users. As our platform develops, we are bringing more of these capabilities together into a simpler and more connected experience. Customer support is an important part of our service. If you experience a problem with installation, activation, product use, billing, or an online tool, our support team will review the issue and help find an appropriate solution. We also assist customers who need to reactivate eligible software after reinstalling a program or changing computers. We value honest customer feedback because it helps us identify problems, improve our products, and provide clearer information to future customers. Whether your experience has been positive or you believe something needs improvement, we welcome your review and the opportunity to respond.
Contactgegevens
F10 Azure Building, 59 Great Eastern Road, E15 1DX, London, Verenigd Koninkrijk
- 07423256322
- business@acethinker.com
- www.acethinker.ai
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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move to new PC and windows 11
I just got a new pc and moved to windows 11. The install of AceThinker did not go well for me. I contacted support many times and they were always prompt and patient with me. Finally got all installed and the code key entered successfully. I appreciate their patience and quick response. I also love the product! It's so easy to use.
Perfect software and customer support.
I have had the Acethinker software since 2017. Never any problems with the software. I bought a new laptop and wanted to transfer the software. Realized I didn't have the original license or receipt. Customer service helped me transfer the license anyway. I can't believe we have a company that goes so far to stand behind their products and support their customers.
I am so amazed and grateful because the software is amazing too.
Very good!
I've been up for hours searching for a safe, high-quality, trustworthy YT to mp3 converter for something I'm doing. And this is just what I was looking for! The conversion quality was very good, there were no shady ads, no redirecting to other sites, just great! Though, it took pretty long to begin downloading.
I have very simple needs for PDF…
I have very simple needs for PDF conversion, and as such was looking for a less expensive product. The AceThinker PDF product has handled my needs well. I had issues with installation, and the replies to my emails were prompt, professional, and helpful. The issue was resolved quickly.
I have lifetime license of Aqua Clip
I have lifetime license of Aqua Clip. My license did not work when I reinstalled Aua Clip in my laptop after formatting it. When requested via email to send me new license key, I received new license key within an hour. Thanks to AceThinker team for supporting me.
This software is really excellent to download videos, movies and educational videos from many streaming platforms. I suggest to AceThinker team to add more streaming platforms such as JioHotstar (Formally known as Disney+Hotstar), Netflix, AppleTV and Airtell Extream Play.
I just bought Ace PDF Pro
I just bought Ace PDF Pro, so I don't have much to say about the product yet. I'll resubmit my honest opinion after I've used it for awhile.
But service is top notch. I had an issue with reinstallation and they responded very quickly with no hassle. I look forward to using their product.
Great support system
Great support system. I got into some trouble after updating to Sequoia and the problem was solved within minutes.
David Weigert was super and helped me…
David Weigert was super and helped me when I transferred my subscription to new computer when I lost my license key.
Live your mp3 website.
Thanks
Tried this program, but
Tried this program, but got a black screen. No energy to try it further.

Antwoord van AceThinker
Partnership and much more than selling
My name is Pedro, it's been a few years since I bought my first product. The quality and ease of use of the Logo product translated into a sequence of other digital products, of different usefulness but unchanged quality. But in fact, the company's biggest difference is in post-sales customer support, which in most cases does not follow the same commitment prior to selling and paying for the product. Acethinker, in some way, seems to consider the post-purchase customer as part of the company, given the ease of contacting the company, added to the agility, attention and efficiency, which in my case translate into 100% of demands always being resolved within a range of Such a brief time, sometimes I would say immediate. It was in this extremely trustworthy environment that today I consider there to be a partnership whose striking difference and trust go far beyond a simple customer-product-company purchasing relationship. Congratulations, not as a compliment, but as recognition, speak for me.
Excellent service
Just lovin' it and super satisfied with the software and service
Only works about 50% of time no matter…
Only works about 50% of time no matter what settings you use. Also, support is non-existent. You get what you pay for.

Antwoord van AceThinker
Technical support has always been…
Technical support has always been helpful.
I am a Dj and Acethinker has always been a good partner
Thank You
Had a few problems with software but…
Had a few problems with software but their quick response and superb customer support solved it in few mins. Love their products.
Excellent product and a great customer service
The product is excellent and of great value. I also appreciate the prompt and friendly support from the company. I would highly recommend
Problem reinstalling... FIXED FAST
I had a problem reinstalling my lifetime license product on 2 PCs.
I whipped off an email (to the other side of the world from Australia).
Next morning, there were the instructions, clear as water, accurate as a pin-like mark that doesn't start with "pri%%" but happens when a pin is jammed into something (I'm making up analogies here, but the instructions were clear and precise).
Everything's fixed. I wish every tech support desk was this responsive!
Nice software and great communication…
Nice software and great communication with developer.
Thanks very much works great.
Software Seems To Do What It promises, Support Staff Is Amazing
From what little I've used the software so far it seems to do exactly what it promises. The support staff is also extremely quick, responsive and helpful. They put pretty much all other companies' support staff, customer service and help centre tools to shame.
Great application and great support
Great application and great support. Love the quick response.
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