AceThinker Reviews 

301
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Software works as described. Had an issue with the license code after I reinstalled windows on my laptop, emailed their support and they reactivate my code within 1 day. Good customer service.

Beoordeeld met 5 van de 5 sterren

The software is good, It does what the company says it does. More importantly, I purchased a lifetime license. I had a problem with my pc and had to replace the motherboard in my pc. I needed a new l... Toon meer

Beoordeeld met 5 van de 5 sterren

Not only a great program, but also excellent customer service. I've been usuing Aqua Clip for a few months now and had problems moving to my new laptop. Customer service resolved this in a few hours... Toon meer

Beoordeeld met 5 van de 5 sterren

I've been looking for a replacement for Adobe Acrobat and read about AcePDF Editor. I downloaded it on a Monday and ran it through its paces. By Thursday, I was buying a lifetime license. I had one pr... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf
  2. ook in
  3. Softwareverkoper
  4. Softwarewinkel

Geschreven door het bedrijf

AceThinker provides practical digital tools designed to make everyday creative and productivity tasks easier. Our products cover screen recording, multimedia editing and conversion, PDF management, online utilities, and a growing range of AI-powered tools for creating, editing, and working with images, videos, audio, and documents. We serve individuals, students, content creators, educators, and businesses around the world. Some of our tools work directly in the browser for quick access, while others are available as desktop applications for users who need more advanced features and greater control over their work. Our goal is to make useful technology accessible without unnecessary complexity. We continually improve our products based on changes in technology, customer needs, and feedback from real users. As our platform develops, we are bringing more of these capabilities together into a simpler and more connected experience. Customer support is an important part of our service. If you experience a problem with installation, activation, product use, billing, or an online tool, our support team will review the issue and help find an appropriate solution. We also assist customers who need to reactivate eligible software after reinstalling a program or changing computers. We value honest customer feedback because it helps us identify problems, improve our products, and provide clearer information to future customers. Whether your experience has been positive or you believe something needs improvement, we welcome your review and the opportunity to respond.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

301 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,8

Alle reviews

(301)

73 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

move to new PC and windows 11

I just got a new pc and moved to windows 11. The install of AceThinker did not go well for me. I contacted support many times and they were always prompt and patient with me. Finally got all installed and the code key entered successfully. I appreciate their patience and quick response. I also love the product! It's so easy to use.

2 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect software and customer support.

I have had the Acethinker software since 2017. Never any problems with the software. I bought a new laptop and wanted to transfer the software. Realized I didn't have the original license or receipt. Customer service helped me transfer the license anyway. I can't believe we have a company that goes so far to stand behind their products and support their customers.
I am so amazed and grateful because the software is amazing too.

29 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good!

I've been up for hours searching for a safe, high-quality, trustworthy YT to mp3 converter for something I'm doing. And this is just what I was looking for! The conversion quality was very good, there were no shady ads, no redirecting to other sites, just great! Though, it took pretty long to begin downloading.

12 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have very simple needs for PDF…

I have very simple needs for PDF conversion, and as such was looking for a less expensive product. The AceThinker PDF product has handled my needs well. I had issues with installation, and the replies to my emails were prompt, professional, and helpful. The issue was resolved quickly.

26 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have lifetime license of Aqua Clip

I have lifetime license of Aqua Clip. My license did not work when I reinstalled Aua Clip in my laptop after formatting it. When requested via email to send me new license key, I received new license key within an hour. Thanks to AceThinker team for supporting me.
This software is really excellent to download videos, movies and educational videos from many streaming platforms. I suggest to AceThinker team to add more streaming platforms such as JioHotstar (Formally known as Disney+Hotstar), Netflix, AppleTV and Airtell Extream Play.

19 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I just bought Ace PDF Pro

I just bought Ace PDF Pro, so I don't have much to say about the product yet. I'll resubmit my honest opinion after I've used it for awhile.

But service is top notch. I had an issue with reinstallation and they responded very quickly with no hassle. I look forward to using their product.

18 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great support system

Great support system. I got into some trouble after updating to Sequoia and the problem was solved within minutes.

22 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Tried this program, but

Tried this program, but got a black screen. No energy to try it further.

26 december 2024
Review zonder uitnodiging
Logo AceThinker

Antwoord van AceThinker

Hi, we have no clue about the software you're using, because you haven't revealed any related information in your message. But if you meant screen recorder, the reason is that sites like Netflix have encrypted all video streams to prevent them from being recorded/downloaded. You can have a simple test on our app by recording YouTube or other common video sites; then you'll see the recording is going well.

It's not a problem with our app, but the restriction from Netflix, Hulu, Amazon Prime, etc. Sorry that no software in the market allows you to overcome this. If you need more assitance, please contact our support team, we haven't received any enquiry from you yet.

Beoordeeld met 5 van de 5 sterren

Partnership and much more than selling

My name is Pedro, it's been a few years since I bought my first product. The quality and ease of use of the Logo product translated into a sequence of other digital products, of different usefulness but unchanged quality. But in fact, the company's biggest difference is in post-sales customer support, which in most cases does not follow the same commitment prior to selling and paying for the product. Acethinker, in some way, seems to consider the post-purchase customer as part of the company, given the ease of contacting the company, added to the agility, attention and efficiency, which in my case translate into 100% of demands always being resolved within a range of Such a brief time, sometimes I would say immediate. It was in this extremely trustworthy environment that today I consider there to be a partnership whose striking difference and trust go far beyond a simple customer-product-company purchasing relationship. Congratulations, not as a compliment, but as recognition, speak for me.

22 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Only works about 50% of time no matter…

Only works about 50% of time no matter what settings you use. Also, support is non-existent. You get what you pay for.

16 november 2024
Review zonder uitnodiging
Logo AceThinker

Antwoord van AceThinker

We would like to emphasize that we provide round-the-clock support, and our contact form is easily accessible on our website. While we are currently unaware of the specific software you are using or the exact issue you have encountered, we encourage you to reach out to our team via the contact form. Rest assured, our team will respond promptly with practical and effective solutions.

Our software products are known for their stable performance, as reflected in the positive feedback from users on this platform. By providing the necessary details about your concern, we will be more than happy to assist you and ensure your issue is resolved swiftly.

Beoordeeld met 5 van de 5 sterren

Problem reinstalling... FIXED FAST

I had a problem reinstalling my lifetime license product on 2 PCs.
I whipped off an email (to the other side of the world from Australia).
Next morning, there were the instructions, clear as water, accurate as a pin-like mark that doesn't start with "pri%%" but happens when a pin is jammed into something (I'm making up analogies here, but the instructions were clear and precise).
Everything's fixed. I wish every tech support desk was this responsive!

20 september 2024
Review zonder uitnodiging

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