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AceThinker Reviews 

302
•
TrustScore 5 uit 5

4,8

Softwarebedrijf
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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Software works as described. Had an issue with the license code after I reinstalled windows on my laptop, emailed their support and they reactivate my code within 1 day. Good customer service.

Beoordeeld met 5 van de 5 sterren

The software is good, It does what the company says it does. More importantly, I purchased a lifetime license. I had a problem with my pc and had to replace the motherboard in my pc. I needed a new l... Toon meer

Beoordeeld met 5 van de 5 sterren

Not only a great program, but also excellent customer service. I've been usuing Aqua Clip for a few months now and had problems moving to my new laptop. Customer service resolved this in a few hours... Toon meer

Beoordeeld met 5 van de 5 sterren

I've been looking for a replacement for Adobe Acrobat and read about AcePDF Editor. I downloaded it on a Monday and ran it through its paces. By Thursday, I was buying a lifetime license. I had one pr... Toon meer

Bedrijfsgegevens

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  4. Softwarewinkel

Geschreven door het bedrijf

AceThinker provides practical digital tools designed to make everyday creative and productivity tasks easier. Our products cover screen recording, multimedia editing and conversion, PDF management, online utilities, and a growing range of AI-powered tools for creating, editing, and working with images, videos, audio, and documents. We serve individuals, students, content creators, educators, and businesses around the world. Some of our tools work directly in the browser for quick access, while others are available as desktop applications for users who need more advanced features and greater control over their work. Our goal is to make useful technology accessible without unnecessary complexity. We continually improve our products based on changes in technology, customer needs, and feedback from real users. As our platform develops, we are bringing more of these capabilities together into a simpler and more connected experience. Customer support is an important part of our service. If you experience a problem with installation, activation, product use, billing, or an online tool, our support team will review the issue and help find an appropriate solution. We also assist customers who need to reactivate eligible software after reinstalling a program or changing computers. We value honest customer feedback because it helps us identify problems, improve our products, and provide clearer information to future customers. Whether your experience has been positive or you believe something needs improvement, we welcome your review and the opportunity to respond.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

302 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,8

Alle reviews

(302)

74 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Satisfied customer January 2024

A PC Mag article tipped me off to Acethinker software at the end of 2023. Was looking for something to use for Youtube primarily and it works perfectly and at 320kbps.. at up to 6 files at a time, also with a 5X speed option.. easily handles video or audio.. it also works on so many platforms that I wasn't even expecting, with the built in GUI. Highly recommended service and software. Bought a lifetime license.

18 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly Recommended - GREAT SOFTWARE

Download is easy and came through virus and bloatware free. It is easy to use and fairly intuitive. Processing time to rip the mp3 from a video is very fast. I am extremely pleased with it functionally

Customer service is AWESOME- I purchased a lifetime license and that allows for 2 computer installations. Had a problem getting the second machine to accept the code. - Shot off a note to the customer service at 5 AM and had a resolution by 6 AM That was pretty awesome as I expected to have to wait till the next day or so.

29 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Support was extremely fast

Support was extremely fast. Had an issue trying to download on a second computer and I couldn't find my email receipt. They were able to help me and send a key right away. I love the software!

9 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great support

Kind, professional and fast support. High recommendations for their video download software Aqua Clip.

27 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ace Thinker is a unscrupulous company BEWARE!!!!

I bought Aqua Clip Downloader it worked one day and stopped working, the product is trash and the company is worse! I contacted them several times to no avail. I also submitted a refund request per their website and never heard from them! STAY AWAY FROM THIS COMPANY!!!!

26 september 2023
Review zonder uitnodiging
Logo AceThinker

Antwoord van AceThinker

Hi Marvin, we have checked the record of emails and found that we have already sent you a solution. Actually, every request from you has been responded to in 24 hours; we can send you the record if you need it. We have tens of thousands of new users every day, and we always provide timely support for users who have questions. If you're not happy with the software, we usually refund the order in 3-5 working days, which is a common practice for software companies.

With our records, we approved your refund request on Paypal days ago; I don't know why you said we didn't respond to you. There must be a misunderstanding. But rest assured that every one of your requests has been addressed on time without any delay.

Beoordeeld met 5 van de 5 sterren

awesome customer support

My AceThinker video keeper quit working. I contacted customer support who promptly responded to my email. Support informed me that they have upgraded the app and sent me the new version keeping my lifetime membership. The new app works much better than the previous one and I am now a very happy user of it.

24 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am using AceThinker Screen Grabber…

I am using AceThinker Screen Grabber Pro for the past three years. Software is working fine. Recently due to my laptop issue , I could not active the software. I reached out to the support team, within no time they solved the issue. I was happy that thy are supporting the customers even after three years.

22 september 2023
Review zonder uitnodiging

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