ADDIS Home Reviews 

316
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I have 2 'rust resistant mild steel' clothes props made by Addis and within 6 days they were rusting! The clothes props are advertised as being rust resistant, but when I contacted Addis customer ser... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient... Toon meer

Beoordeeld met 4 van de 5 sterren

Swift and easy ordering service with good communication. The plastic 2litre jugs are ok, however they are unstable to handle when used to make porridge or a hot sauce. I don’t know if it’s just the he... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought 2 large draining racks(cream),these are excellent quality,and can't be bought easily in shops or other online outlets. They are a solid plastic material,(not the flimsy alternatives) an... Toon meer

Bedrijfsgegevens

  1. Woonwinkel
  2. ook in
  3. Aanrechtwinkel
  4. Winkel

Geschreven door het bedrijf

At Addis we believe that housework should be less a chore and more 'matter-of-fact'. We want to make life easier which leaves time for the things that matter.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

316 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 36% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(316)

32 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent product and customer service

We put in an order for some seal tight containers and one of them had a damaged lid. This may have happened in transit since the box looked as though it had been crushed.
Customer service was brilliant - a replacement container arrived within two days of me contacting them.

5 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Microfibres pads

This is my second buy of Addis Microfibres pads. They are amazing and clean everything brilliantly.

19 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is the bin you've been looking for

I've previously owned the same bin, but after 8 years in a boiling hot kitchen it finally started to look a bit tatty. Ordering an identical replacement direct from Addis was a breeze, super fast delivery and the bin arrived safe and sound with a friendly delivery driver. Wouldn't hesitate to purchase from Addis again.

30 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kitchen bins

The kitchen bins I ordered arrived on time and in perfect condition.
They are well made, sturdy and the perfect size.

9 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very pleased with my purchase of the…

Very pleased with my purchase of the metallised design ironing board cover. It fits very easily over my mid size board, particularly I liked the thickness of the padding. Certainly recommend it to any one interested in purchasing one.

25 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered a replacement bin lid from…

I ordered a replacement bin lid from their website which I was pleased to be able to buy a replacement lid as there was nothing wrong with the actual bin it was easy to order and was delivered pretty quickly

12 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

Had an issue with a spray mop and Addis were very responsive and resolved the issue in no time. Brilliant service, if only all companies were like you ! 5 stars ⭐️

25 maart 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Pefect recycled washing up bowl

I ordered a washing up bowl (made from recycled plastic) and was sent the wrong one. The nice lady I spoke to at Addis quickly resolved this for me and I was happy with everything apart from this.

The bowl is perfect, just the right size and well designed with handles.

I am very impressed that Addis produce a range of items made from recycled plastic which cost no more than the "standard" items. It would be great if the range could be expanded to include items in different colours.

13 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT PURCHASE AN ADDIS ITEM.

DO NOT PURCHASE AN ADDIS ITEM.
I bought an Addis Ironing Board believing the extra price I was paying was going to be reflected in the quality. Addis also claimed a ten year guarantee. I was wrong not only was the ironing board sub-standard - it fell apart after only minimal use. The ironing board collapsed while I was ironing and fell on my toes. Fortunately the hot iron which also fell did not cause any damage either to me or the floor covering. I was in a lot of pain and agony for weeks after. When I complained ADDIS did not feel my experience necessitated a complaint. ADDIS are useless and do not honour their guarantee. Most disappointed - I will never purchase an ADDIS product again and urge all you prospective purchasers not to do so either.

5 maart 2024
Review zonder uitnodiging
Logo ADDIS Home

Antwoord van ADDIS Home

Good Morning,

Thank you for taking time to share your experience with us.

I am sorry to hear that you are dissatisfied with the product and service received. We take all feedback and complaints seriously.

As stated on the packaging of our items, the guarantee requires proof of purchase to be validated, at which point we will always honour the guarantee. Like most retailers and manufacturers, without proof of purchase we are unable to validate your guarantee.

I can see that we have not received a response from you after our latest reply where we have stated that we need your proof of purchase so that we can check which board you have, because the photos sent did not match any of the boards currently in stock on our website and you requested information on how long the board has been on the market for.

Taking a closer look, I believe that the board is the Traditional Ironing Board which was being produced and sold prior to 2014 so we do require your proof of purchase to validate your guarantee.

Kind Regards,
Addis

Beoordeeld met 5 van de 5 sterren

Great product

I’d been looking for a washing basket for ages and didn’t want to pay over £20 for something that didn’t look like it would last long. I remembered Addis as a name and went on their website. From easy order to quick delivery, everything went smoothly and I got the perfect washing basket that looks like it will last years!

1 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I still haven’t received my order after…

Could you please just refund me as it’s been over a month now since placing my order with no sign of it yet ?

19 maart 2024
Review zonder uitnodiging
Logo ADDIS Home

Antwoord van ADDIS Home

Good Morning,

I am sorry to hear that you haven't yet received your order.
Please email us at info@addis.co.uk with your order number so that we can look into this.

Kind Regards,
Addis

Update 25/03/24:
Many thanks for taking the time to respond to our emails so that we could assist with this matter.
We're glad that we managed to locate your parcel and that you have now received it. Our apologies again that the couriers did not leave a calling card to advise that they had left this with a neighbour - we will be following this up with them.

Kind Regards,
Addis

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