Very happy with our installer, George Richardson. Arrived on time, very polite and professional, explained exactly what he was doing at all stages. Was very clear when it came explaining how everythin... Toon meer
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Lees wat reviewers zeggen
Excellent , helpful very understanding. After the situation of poor service of Internet with Dky UK also sky executive complaints . We lost access to our cams for a bit as Internet went below 22mb... Toon meer
Bedrijf heeft geantwoord
Adrian Cook was extremely helpful, polite and a true professional. He went about the installation efficiently and was neat and tidy. He spent time ,with us , carefully explaining how to work the new... Toon meer
Bedrijf heeft geantwoord
This job was to replace an old system with an up to date wifi version. The installer (Jack) ensured that there was minimal need for re-decoration and took great care to explain each element as he went... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsmaterialenwinkel
- ook in
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
Over ADT UK&I
Geschreven door het bedrijf
Since 1874, we’ve been the leading provider of fire and security systems for homes and businesses across the UK and Ireland. 145 years on, we now provide over 400,000 residential and small to medium business customers with round the clock protection. We offer 24/7 monitored burglar alarms, the latest smart security, CCTV systems, monitored smoke & carbon monoxide detectors and the peace of mind that our experts are on hand 24/7/365. For urgent customer support simply call 0344 800 1999.
MyADT
The quickest way to access support and help.
Using either the mobile app or web portal, MyADT is designed with you in mind and is the quickest and easiest way to securely manage your account and access help and support, without the need to call or email.
MyADT is available for all UK customers and allows you to:
• Update keyholders
• Update account and billing details
• Review and pay bills
• Log faults and request technical support – such as battery changes and devices not responding.
• Book and amend inspections
• Log requests for additional equipment and devices
To find out more or to get started please visit www.adt.co.uk/myadt or download MyADT from the app store, new and first-time users may be required to register first.
Contactgegevens
Security House, The Summit, TW16 5DB, Sunbury on Thames, Verenigd Koninkrijk
- 0344 800 1999 / MyADT app or web portal
- www.adt.co.uk
4,6
Uitstekend
37K reviews
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Excellent service
Superb support Excellent response from the support team. No waiting on the phone for them to answer.
25 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We are so glad to hear that our support team provided you with an excellent and prompt response. We appreciate your kind words!
Best Wishes,
Elsie
Customer service was great
Customer service was great but the person who came to install was amazing. Friendly, informative, good clean workmanship and kept to time. Thankyou very much
24 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that our customer service was great and that the installer was amazing. We appreciate your positive feedback on their friendliness, informativeness, clean workmanship, and punctuality.
Best wishes,
Elsie
Wayne did such a good job
Wayne did such a good job. Great instillation experience
24 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Good Morning,
We appreciate your very positive feedback and 5-star rating! We're so glad our team member provided such a great installation experience.
Kind Regards,
Elsie
You arrived on time
You arrived on time. You knew what the task was. You knew what you needed to do and you did it correctly and efficiently.
17 september 2026
Antwoord van ADT UK&I
Hello,
We're happy to hear that our team arrived promptly and completed the task efficiently and correctly. Thank you for your positive feedback!
Best wishes
Elsie
ADT Alarm installation by Wayne
Had an alarm installation by Wayne Dickens, and he was brilliant. Was very professional, personable and knowledgeable about the product. Wayne installed the alarm system, ran me through how it worked, and set up the ADT app. I couldn’t recommend Wayne highly enough, thank you very much
24 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We're delighted to hear that your alarm installation was brilliant! It's wonderful that our team member was professional, personable, and knowledgeable, and that they thoroughly explained how the system and app work. Thank you for your high recommendation.
Best Wishes,
Elsie
Upgrading my ADT alarm system from the…
Upgrading my ADT alarm system from the start to the end was a smooth experience and I must congratulate the company for finding such a great team of individuals .
17 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that upgrading your alarm system was such a smooth experience. We truly appreciate your kind words about our team.
Kind Regards,
Elsie
From start to finish excellent Customer service
From start to finish the staff we were dealing with were patient, supportive and extremely knowledgeable. They ensured that we had the correct alarm to meet our needs. Installation went extremely smoothly and no mess was made whatsoever.
24 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that our staff were patient, supportive, and knowledgeable from start to finish. It's wonderful that they ensured you had the correct alarm for your needs and that the installation was smooth and mess-free.
Best Wishes,
Elsie
Excellent installation engineer
Your installation engineer was exceptionally good ,
both in the installation and explaining how the system
works, and how to use the system via your App.
23 september 2026
Antwoord van ADT UK&I
Hello,
We're so pleased to hear that our installation engineer provided such excellent service. It's wonderful to know they were thorough in both the installation and explaining the system's functions and app usage.
Best Wishes,
Elsie
Fantastic all round service from Duncan…
Fantastic all round service from Duncan who came and sorted the quote to Joe who fitted the system.....faultless and cant thank them enough
Regards
Paul
24 september 2026
Antwoord van ADT UK&I
Hello,
We are absolutely delighted to hear about your fantastic experience with our team, from the initial quote to the system's installation. It's wonderful to know that everything was faultless, and we truly appreciate your kind words.
Best wishes,
Elsie
Antwoord van ADT UK&I
Hello,
We appreciate your positive feedback and 5-star rating! We are so glad our service was professional, helpful, and efficient for you.
Kind Regards,
Elsie
Excellent engineer- really friendly and…
Excellent engineer- really friendly and efficient
17 september 2026
Antwoord van ADT UK&I
Hello,
We appreciate your positive feedback and 5-star rating! We're so glad our engineer was friendly and efficient.
Kind Regards,
Elsie
The engineer was very good and just got…
The engineer was very good and just got on with the work very professional
16 september 2026
Antwoord van ADT UK&I
Hello,
We appreciate your wonderful feedback and 5-star rating! We're so pleased to hear our engineer was professional and just got on with the work.
Kind Regards,
Elsie
Best in the Country at what they do ...fully satisfied with the service
Excellent service and fully trusted thevtrademan did a great job.not rushed in his work and did a excellant install.
24 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear you received excellent service and fully trusted our trademan. We truly appreciate your positive feedback on the excellent installation!
Kind Regards,
Elsie
Warren was great
Warren was friendly, helpful, patient and considerate. He was clearly very knowledgeable did a good job and went above and beyond
24 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear our team member was friendly, helpful, patient, considerate, and knowledgeable. We truly appreciate your wonderful feedback and are so glad they did a good job and went above and beyond!
Best Wishes,
Elsie
Damn useless.
Damn useless.
Unable to connect them. Promise of callback never comes. The system to book inspection doesn't work even though the SMS, Emails, and support page force you in this direction.
Damn useless
24 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We are truly sorry to hear about the difficulties you've experienced with connecting with us and booking an inspection. We understand your frustration with the system not working as expected, and we appreciate you bringing these issues to our attention. We are actively investigating these concerns to improve our services.
Best Wishes,
Elsie
Best Service of ADT…
I have an enquiry about the ADT security and camera system via the website, but the next day Nick called me and sorted out our house appointment. He was very helpful and managed to fix the installation date. The engineer, Spencer, was very helpful and fixed everything to a very high standard. We will strongly recommend ADT; the service was of a very high standard.
16 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear about your positive experience with our team. It's wonderful that our colleague was able to assist you efficiently with your appointment and installation date. We're also pleased that the engineer provided a high standard of service. Thank you for your strong recommendation!
Best Wishes,
Elsie
Overall quite pleased with ADT system…
Overall quite pleased with ADT system but disappointed with inability to call an overseas (USA) emergency contact number.
Also a live chat option for customer service would be beneficial.
23 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We appreciate your feedback regarding the ADT system. We understand your concern about contacting overseas emergency numbers and the desire for a live chat option. We are always looking for ways to improve our services.
Best Wishes,
Elsie
ADT are an excellent firm
We had been with ADT for nearly 30 years so this was an upgrade. We were kept well informed on the timing and Adam the engineer arrived promptly and was very helpful sensitive to our needs balanced with ensuring an effective system. His work was neet. The system works easily and efficiently i would highly recommend ADT
23 september 2026
Antwoord van ADT UK&I
Hello,
We're thrilled to hear about your positive upgrade experience after 30 years! We're glad our engineer kept you informed and was sensitive to your needs while ensuring an effective system. Thank you for your high recommendation.
Best Wishes,
Elsie
Engineer did a excellent job installing…
Engineer did a excellent job installing arlam system.
16 september 2026
Antwoord van ADT UK&I
Hello,
We appreciate your very positive feedback and 5-star rating! We're so glad our engineer did an excellent job installing your alarm system.
Best Wishes,
Elsie
Professional, great service
Easy to organise, good communication throughout , the technical engineer arrived on the day booked and kept me informed of the time of arrival. No mess and no fuss to fit the system , made sure I was happy with the sensors etc. Went through how to use the panel and the extra features. All very professional, I would recommend
Thank you
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear about your positive experience! It's wonderful that our team provided good communication and that our engineer was prompt and professional, ensuring you were happy with the installation and understood the system's features.
Best Wishes,
Elsie
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