Aerialforce Reviews 

Well, the engineer was cheery and personable. Probably essential when you're going to charge £238 to fit a new LNB which is £12-15 wholesale.
I should have charged him for the tea.

Used them twice now for main new aerial and now additional extension.
Work was completed neatly and to a high level

I needed a complete fix after not being able to contact Sky TV to do it, Called Aerialforce, They said No problem we will be there before 18.00 today. They were here at 12.30, great guy called Tudor, re-wired the whole set up.
Just what I wanted after a mess-up by Sky TV.
Great service, and a great guy to do it. Will defo use them again if I have anymore problems.

We are writing this review on behalf of our company, which hired this firm to carry out aerial work for one of our council tenants, an elderly woman who relies heavily on her television.

We were told she “needed” a new aerial and were charged £477. Despite this, her TV has not worked properly since the installation.

When we reported the issue, we were repeatedly assured that someone would attend. Our tenant waited at home the entire day, only to receive a call around 5pm each day saying the visit had been moved to the next day. This was extremely stressful and inconvenient for her.

It took seven days for them to finally arrive. When they did, they provided no resolution at all. Instead, they asked our tenant for £70 and also charged us a £95 call-out fee, even though the issue was a direct result of their own installation.

This level of service is completely unacceptable. Their failure to fix their own work, paired with additional charges, has caused significant distress to a vulnerable tenant. We would not recommend this company to anyone. After looking through many other reviews, we can clearly see a pattern of similar complaints.

From the incredible prompt contact over a weekend all the way through to the engineers visit the service was fantastic. It is very rare these days to encounter such good customer service and care and the engineer was great. He not only carried out the work required but provided lots of information which was very helpful and much appreciated. Highly recommend Aerialforce.

Never ever use this company. I have now had to take two days off work and sit at home waiting for someone to call round, only to be let down on both occasions. Absolutely ridiculous, the company even knew that I was upset after they let me down on day one, but promised someone could come the next day. More fool me for believing them. As I say, awful service, never waste your time with this business.

Disappointed with service let down 2 days running saying engineer stuck on job would i like to re- book a 3rd time? Don't think so!

Engineer attended this morning, Tom was lovely, really polite and so helpful - removed the cable that was loose on front of my house, job was done quick. Really happy with the service. Thank you so much!

If I could leave zero stars I would! They advertise same day service and that just isn’t true! I was supposed to have an engineer call on Saturday-I waited in all day only to be told at 4pm that he wouldn’t be coming and it would have to be Monday. Monday comes and Again, waited in all day and now been told he isn’t coming AGAIN. Don’t bother using this company unless you like sitting around day after day for someone who doesn’t turn up.

Well we had a lovely man called Harry, phoned to say on his way, friendly and polite, explained everything job done would recommend his first class service.

tHIS COMPANY HAVE TWICE MADE AN APPOINTMENT AND NOT TURNED UP AND TODAY 21ST FEB THEY DID THE SAME AGAIN!!!!!! I HAVE NOW WAITED IN FOR THEM THREE TIMES I AM 84 AND NOT MOBILE SO I NEED MY T.V. WHAT DISGUSTING WAY TO TREAT ANYONE, WITH AN UNCONCINCING 'SORRY' I AM DISGUSTED AND ALSO UPSET JANN

Great service. Engineer was great

Excellent Service. Kept informed by service control staff regarding my appointment. When engineer arrived he was professional, knowledgeable and knew almost immediately what the problem was. Jammie was outstanding and a pleasure to have installing our new aerial infrastructure. As a retired service professional I thoroughly recommend the service.

Frank the engineer was very knowledgeable on time and very tidy the satallite signal problem was sorted brilliant service easy to book on the phone and everybody very helpful Thank you

Kev from Aerial Force was absolutely fantastic. He came to our home on a Saturday and within just a few hours he completely resolved every one of our Wi‑Fi and connectivity issues.

Not only did he diagnose the problems quickly, but he also put right a number of defects we didn’t even realise were causing trouble. His expertise, professionalism and friendly approach made the whole experience stress‑free and genuinely impressive. We genuinely cannot stress enough just how knowledgeable and helpful Kev was.

Thanks to Kev, everything is now running perfectly, and our home network has never been more reliable. If we ever have an issue again we would not hesitate to contact Aerial Force immediately. Overall, highly recommended!

⭐⭐⭐⭐⭐

I contacted Aeriaforce last night via Checkatrade as mild panic was setting in after my TV signal decided to retire without notice — and by today I’m back in business!

Steve the engineer was an absolute star. He turned up promptly, was friendly and genuinely funny (which helps when you’re staring at a fuzzy screen and wondering what’s going on), and explained everything in plain English. He worked quickly but thoroughly, left everything neat and tidy, and clearly takes pride in doing the job properly.

Best of all, the total cost — parts and labour — came in just shy of £300, which felt very fair for the speed and quality of service.

If all home repairs were this painless, life would be a dream. Highly recommend — and if you get Steve, you’re in safe hands!

Booked for engineer to come over and do a network cable installation. Wait the first day at home as it's an open appointment got a call and said the engineer is too busy he will come the next day and then again today got the same call so just cancelled the job as they are just time wasters.

Engineer arrived on time and dealt with the problem immediately took roughly about 20 minutes in which repair was done and everything is working now very efficient repair man was very helpful and answered any queries I had overall a good experience would highly recommend using this firm for any repairs you need

The worst professional I have come across. They are the most unreliable and do not keep their appointments on two occasions. Confirmed appointment on Saturdays twice and made me wait for an engineer to come to do the job as the appointment is open for the whole day. No one turned up and they did not have the courtesy of informing me.
I would strongly suggest avoid them as they are the most reliable group who I have come across