Aerialforce Reviews 

11.788
•
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Unbelievably quick responses when filling out a form. They were able to send someone for a site survey within about an hour. Gavin S turned up - very polite and inspected the site in detail.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

One word. Brilliant. Enquired online via chat facility expecting a computer at 9.00pm but no, got a human and within 15 minutes I was quoted. Following day engineer called at 10am arrived at 11am th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Charged £180 for doing nothing. Eventually I managed to get through and got a 2nd visit. The same "engineer" as before, he was very aggressive and demanded more money for new parts. I refused to pay a... Toon meer

Beoordeeld met 1 van de 5 sterren

Aerialforce advertise that they trade from 22 Sutton Road Huthwaite this is incorrect. Could you take my address off the Internet please?

Bedrijfsgegevens

  1. Telefoonmaatschappij

Geschreven door het bedrijf

Your Local TV Aerial Installer - TV Aerial Installations, Digital TV Aerials, Freeview, Freesat & Freesat+, Sky Digital including Sky+ HD & Sky Freesat, European & Motorised Satellite Systems, DAB Digital Radio Aerials & LCD/Plasma TV Installations. Aerial & Satellite installer, servicing and repairs throughout the United Kingdom. Aerialforce are committed to ensure you are ready for the digital switchover!


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

12K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,6

Alle reviews

(11.788)

368 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very prompt with arranging visit

Very prompt with arranging visit. Kept in touch when date had to change. Person who arrived knew what he was doing, got on with it quickly scaled the roof, replaced aerial amplifier and left with good television service all tuned in.

21 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience all round

Excellent service from start to finish.booked service on Sunday had a call back within 15 minutes. Engineer arrived as promised was professional and knowledgeable. Fixed problem . A great experience all round

2 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not use this company

Called this company as they quoted no call out fee. Engineer arrived, couldn't get the channels so went outside and cut the aerial outside the house. Told me I need a sky dish and quoted almost £400, so I called my husband who said no way! He then quoted just under £300 if he could do it there and then, but we refused. He then charged just under £100 as he had 'diagnosed' the problem! We bought a sky dish from Amazon for £49.99 which my husband fitted and connected. Works beautifully.
I then had a call from this company asking if I was happy with the service, and when I told him no, he was going to offer a discounted service again!

3 december 2025
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

We’re sorry to hear that you were unhappy with the visit.

The diagnostic charge covers the engineer’s time and on-site assessment and applies regardless of whether the work goes ahead. Following an assessment, the engineer will advise on the options available and provide a full, no-obligation quote based on the work required and access involved.

Customers are always free to decide whether they wish to proceed with the work once a quote has been provided, and we understand that some customers may choose to explore alternative solutions.

Beoordeeld met 5 van de 5 sterren

Absolutely terrific service

Absolutely terrific service, came the day after calling on time and did an excellent job. He was on time, professional and had an incredible eye for detail. Couldn’t fault him start to finish. So grateful thank you!

22 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very reliable and promptly

We had just moved to the area and there was no reception from the out of date aerial we had. We called Aerialforce who ran through some prices and told us they could get someone out to us within the hour. The engineer Brian was at our property within 30 mins, he checked the reception in the area and advised us a digital aerial on the chimney would be adequate. He fitted this and ran the cables to each bedroom and one in the lounge. He left us plenty of spare cable as we were not sure the positions of the tv’s. He was very pleasant and tidy in his work. Yes it was slightly more expensive but at least the work was done and should last for years to come.

23 januari 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Good, speedy service

The engineer who attended was great. He priced and did the work on the same day, getting a new ethernet cable run to an external building.

The price was slightly higher than expected, but as it was all done so quickly, I can live with it.

13 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not very good i do not recommend as I…

Not very good i do not recommend as I was charged way more than what I was told at the beginning of the service. They also did not turn up on the day that was arranged.

23 december 2025
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

Unfortunately, we’ve been unable to locate a booking using the information provided on Trustpilot, which means we’re unable to review the appointment or the charges referenced. We have requested further details so this can be investigated properly, however we haven’t received any additional information.

If you’re able to share your full name and booking reference with our customer support team, we’d be happy to look into this further and assist where possible.

Beoordeeld met 4 van de 5 sterren

very skilled engineer

very skilled engineer, able to advise someone who knows nothing about wifi. He supplied and fitted a device which works reliably , and gives me a strong reliable signal all over the house. Nice fellow , too

16 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Was visited by Andy to install an…

Was visited by Andy to install an Ethernet cable from garage to back bedroom via the loft. Excellent service and tidy work. Disappointed about the cost for this though as was quoted a cheaper price over the phone.

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Extremely expensive

I appreciated the effort by the technician to fix my areal cable but given an existing one was re-used and no new areal fitted, the price I paid was well over what is reasonable.

13 januari 2026
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

Thank you for your feedback. We’re pleased to hear that you appreciated the technician’s efforts.

Having reviewed the job notes, it appears the engineer assessed the system on site and determined that a new aerial was not required. Instead, the necessary work involved installing splitters and connectors and carrying out roof-level adjustments to restore the signal.

Charges reflect the work completed, materials supplied and access requirements, rather than solely whether a new aerial is fitted. As with all jobs, a quotation would have been provided before proceeding, allowing you to decide whether you wished to go ahead.

If you would like us to review the quotation in more detail, please contact our customer service team and we will gladly assist.

Beoordeeld met 1 van de 5 sterren

Useless engineer, pressure selling.

The recent storms have caused our CCTV camera to pull out of focus. I range AerialForce and was very impressed that the lady in the office called me back. She said the price would be £95 for the call out which I said was fine.

The next day somebody else rang to tell me that the engineer was on the way. When he arrived, he said straight away that callout was £95, he looked at the camera and I asked him to install a new one. He installed the new camera and logged into the dashboard but said that the new camera wasn't connecting with the box and I should get a new box that would cost £600. I told him to put the old camera back as I wasn't paying it.

He put the old camera back and again couldn't get it to work, he seemed unsure of what he was doing. In the hour he was here, he suggested installing a new box 4 times. After he had finished putting the old camera back he said the price was £95 plus VAT which came to £114, I paid on card but he didn't have a card reader so had to ring somebody and provide my card details to a third party.

After he left, I reviewed the setting on the dashboard and got the picture to show. Useless engineer, pressure selling.

Thanks for nothing AerialForce!

31 januari 2026
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

Thank you for taking the time to share your feedback regarding your recent visit.

The call-out charge covers the engineer’s time and on-site diagnostic assessment and applies regardless of whether further work is required or carried out. Where additional work or equipment is recommended, this is quoted separately and customers are always free to decide whether they wish to proceed.

If you have any concerns regarding the assessment or would like the visit reviewed, we would encourage you to contact our customer support team so this can be looked into further.

Beoordeeld met 1 van de 5 sterren

Failed to repair my sky tv

They charged nearly 100 pounds for the visit and despite telling them what was happening they couldn't find any faults.I had my system updated by Sky they found the cable was damaged and the LNB connection had water ingress and a broken wire.

23 december 2025
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

We’re sorry to hear that you were unhappy with the outcome of the visit.

The diagnostic charge covers the engineer’s time and on-site assessment and applies regardless of whether a fault is conclusively identified during the visit. In some cases, issues may only become apparent following further investigation or subsequent work.

We can see that there has already been contact with our customer support team. If you’re able to share any further details or supporting information from the third-party findings, we would be happy to review this further.

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