Aerialforce Reviews 

11.788
•
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Unbelievably quick responses when filling out a form. They were able to send someone for a site survey within about an hour. Gavin S turned up - very polite and inspected the site in detail.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

One word. Brilliant. Enquired online via chat facility expecting a computer at 9.00pm but no, got a human and within 15 minutes I was quoted. Following day engineer called at 10am arrived at 11am th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Charged £180 for doing nothing. Eventually I managed to get through and got a 2nd visit. The same "engineer" as before, he was very aggressive and demanded more money for new parts. I refused to pay a... Toon meer

Beoordeeld met 1 van de 5 sterren

Aerialforce advertise that they trade from 22 Sutton Road Huthwaite this is incorrect. Could you take my address off the Internet please?

Bedrijfsgegevens

  1. Telefoonmaatschappij

Geschreven door het bedrijf

Your Local TV Aerial Installer - TV Aerial Installations, Digital TV Aerials, Freeview, Freesat & Freesat+, Sky Digital including Sky+ HD & Sky Freesat, European & Motorised Satellite Systems, DAB Digital Radio Aerials & LCD/Plasma TV Installations. Aerial & Satellite installer, servicing and repairs throughout the United Kingdom. Aerialforce are committed to ensure you are ready for the digital switchover!


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

12K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,6

Alle reviews

(11.788)

368 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

RING DOORBELL AND CAMERA NEVER WORKED AS PROMISED

We arranged a visit with Aerial Force to explore our options for a very simple home security system. The agent who came was very helpful and said we did not need a sophisticated system and recommended a RING doorbell and a separate camera. We ordered these from Amazon and a different engineer came and fitted them. The engineer set the system up and gave us some basic training. Unfortunately neither the doorbell or camera ever worked as described and despite checking all the settings we became convinced that the equipment was not as good as RING claimed. We contacted Aerial Force and asked for help. We did get one phone call but that did not help much and a promise that they would ring back. They never did. After a frustrating few days we sent the RING doorbell and camera back to the supplier.

29 januari 2026
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.

While the installation was completed using customer-supplied equipment, we understand how frustrating it can be when systems do not perform as expected. Where equipment is supplied and installed by us, this is covered under our warranty.

If you would like us to review the installation or the support provided, we would encourage you to contact our customer support team so this can be looked into further.

Beoordeeld met 3 van de 5 sterren

Put a TV bracket up up

Put a TV bracket up up, which was fine, but they did crack a bathroom tile in next room whilst doing the job. Installer said it was vibration from drill.

6 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Left in limbo!

Regrettably I cannot give many stars as my engineer cancelled three days in a row, which was very inconvenient as we had to stay in to await the non- engineer. Not very good customer service and still can’t watch my telly!

31 januari 2026
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

We’re very sorry to hear about your experience.

This is not the level of service we aim to provide, particularly where appointments have been cancelled repeatedly and the issue remains unresolved.

If you would like us to review this further and see how we can help resolve the issue, we would encourage you to contact our customer support team so this can be looked into further.

Beoordeeld met 5 van de 5 sterren

Prompt response

Call was placed on one day, promised engineer the following day. He arrived, as promised, a little earlier than the time stated. He did an excellent job in locating the fault and rectifying it and left us with a tv that worked perfectly.

20 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Checked out a few ariel companies, and this one stood out, competitively priced . They charged £80 and of course extra if you needed parts etc. Others charged £80 for the first hour.
Ariel Force was easy to communicate with, booked me in and came out the same day (within the hour). The guy was very informative and thorough, as i needed additional works, they gave me a discount on the additional fee.
Couldn't be happier, I've finally got my 2x tv issue free.
Recommend and I'd definitely use again.

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New Ariel fitted.

Engineer was punctual, very friendly and polite.Put a new Ariel up after taking down the old one, then checked everything was working ok, channels etc, would definitely use again, well pleased.

20 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Honest review. Also use another company name of ‘home vision’

We received a quotation over the phone for the aerial work required. When the engineer arrived, the price was increased by approximately £300. We were also informed that if we chose not to proceed, we would be charged an unreasonably high call-out fee, which felt pressurising and misleading.

Additionally, the old aerial was left on the roof because the engineer stated he did not have the correct ladders to remove it. This was unacceptable. The aerial has since fallen due to high winds, creating a potential safety hazard.

We contacted the company to make a complaint, but only received a generic, copy-and-paste response that failed to address our concerns.

Based on our experience, we would advise others to be cautious, as costs appear to increase significantly on arrival and customer service is extremely poor.

4 december 2025
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

Thank you for taking the time to leave your feedback. We’re sorry that you feel dissatisfied and would like to clarify a few important points for accuracy.

When you initially contacted us, you reported that your aerial was not working. Our team member quoted our standard diagnostic and repair price of £79 + VAT, with the understanding that additional parts would only be required if faults were found. This was explained at the time of booking.

Upon attendance, our engineer carried out a diagnostic and found that the existing aerial system was beyond repair and required full replacement. This included supplying and installing a new aerial, mast, fittings, down cable, and full setup. As with all our jobs, you were under no obligation to proceed with this work, and this was clearly explained on site.

With respect to the old aerial, our engineer was instructed by you to install the new aerial at the rear of the property. At the time, you also advised that roofing works were ongoing to the chimney, which is why the existing aerial was not removed during that visit.

We do take customer feedback seriously, and we’re sorry if our initial response did not meet your expectations. We always aim to be transparent with pricing and clear with our customers, and we regret if this was not how it came across in your case.

Beoordeeld met 5 van de 5 sterren

Darren Stimson was excellent

Darren Stimson was excellent. He was punctual, and got the job done perfectly. Great balance of respecting our requests whilst also offering some really helpful advice. Thank you.

31 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wanted a new Ariel cable fitted

Wanted a new Ariel cable fitted, they gave me a quote which was very reasonable, came out did the work checked the tv was receiving all the channels and free view channels, very polite and helpful overall a very good service.

16 december 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Check carefully your quote and be sure you ask about add ons after the initial price

My mum said say nice things about people or say nothing....

12 december 2025
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

We’re sorry to read your feedback.

At present, we’ve been unable to locate your booking on our system based on the information available. If you’re able to provide your full name, booking reference or the address the work was completed at, we would be happy to review this properly.

For clarity, any pricing discussed over the phone or online is provided as guidance only. Once on site, the engineer will assess the work required and provide a clear, no-obligation quote before any work is carried out. This allows customers to decide whether they wish to proceed.

If you would like us to investigate your experience further, please contact our customer service team with your details and we will look into this for you.

Beoordeeld met 2 van de 5 sterren

Money not well spent

The engineer was very pleasant and timing was great. But it cost me almost a£100 to say they couldn’t fix my problem - losing tv stations. They probably could have given me the reason on the phone without coming out.
Money definitely not well spent.

8 januari 2026
Review zonder uitnodiging
Logo Aerialforce

Antwoord van Aerialforce

We’re pleased to hear that you found the engineer pleasant and punctual, but we’re sorry to read that you feel the visit did not represent value for money.

The diagnostic charge covers the engineer’s time, travel and assessment of the issue. Signal loss can be caused by a number of factors, and these cannot be accurately confirmed over the phone without testing the system on site.

In this instance, the engineer identified that the quad LNB had deteriorated and become water damaged, which was causing the intermittent signal loss. A quotation was provided to supply and fit a replacement LNB, allowing you to decide whether you wished to proceed.

If you would like to discuss the findings further or arrange the recommended repair, our customer service team would be happy to assist.

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