My daughter has recently become the proud owner of an Aga and for her birthday my wife and I wanted to get some Aga cookware. We eventually found out what she would like in the way of cookware, but ha... Toon meer
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My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Toon meer
Communication was good regarding delivery. But it was the delivery and installation I was most impressed with. The access to the house was limited and the installation space tight. Everything was ‘pos... Toon meer
We bought a Rayburn 3 1/2 years ago for £13K. It was installed by a plumber recommended by Aga Rayburn, it has been regularly serviced by the same plumber. The cooker has melted the internal steel wor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Contactgegevens
Station Road , TF1 5AQ, Telford, Verenigd Koninkrijk
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Uitstekend
3K reviews
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Absolutely excellent service from the…
Absolutely excellent service from the Aga call centre.
Calls are answered quickly and the operatives are so helpful and kind.
I bought 2 Rangemaster trays
They arrived so quickly.
The quality of the trays is brilliant as always.
Thank you
18 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Anne,
We are so pleased to hear about your excellent experience with our call centre and the quick delivery of your high-quality trays. Thank you for your kind words!
Warm wishes,
AGA Rangemaster
Such a lovely two man team
Such a lovely two man team. Very professional very helpful. Went through the how to use the AGA talking through which oven to use for different cooking. Cracking jokes too even rang after they left to check every thing was ok with the AGA. Lak and Mark great guys
19 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Clair,
We're so pleased to hear our team provided such professional and helpful service. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Very disappointing customer service.
I love the Aga, but the delivery was an utter mess with long delays and then a message to say they were unable to honour the LPG connection, informing me that I would need to find a supplier to do this myself. I went with DISS Ironworks because they advertised that they could connect the LPG. The excuse I received was that the supplier they used have gone into insolvency.
14 mei 2026
Antwoord van AGA
Good morning,
We are truly sorry to hear about the difficulties you experienced with your AGA delivery and LPG connection arrangements. We completely understand how frustrating and disappointing this situation must have been.
Unfortunately, due to one of our service providers unexpectedly ceasing trading, we were left without LPG installers available in your area at the time of your installation. We sincerely apologise for the disruption and inconvenience this caused.
To help support you in arranging installation, we have processed a payment contribution towards sourcing a suitable local LPG engineer.
We do appreciate your feedback and are pleased to hear that you love your AGA despite the issues experienced during delivery and installation.
Warm regards,
AGA Rangemaster
A really nice lifetime experience
Thanks to Lak & Mark for a stress free installation and to Roger & Linda for there help and advice and a superb demonstration at their Aga demonstration event!
8 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Brian,
We're so happy to hear your installation was stress-free and that our team provided such helpful advice and a superb demonstration! Thank you for your kind words.☺️
Best wishes,
The AGA Rangemaster Team
Your service was appalling
Your service was appalling, the large Aga fr freezer was a problem from the start and the small spare part I needed for the fridge drawer was not available after less than five years
The company does not take responsibility for spare parts and passes this on to a company that does not care a jot about the customer
I would never under any circumstances use your company again and I repeat my experience to everyone
4 maart 2026
Antwoord van AGA
Dear Stella,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Having reviewed the previous correspondence, I can see that in March, whilst I was away from the office, my colleagues had requested some additional information in order to investigate this further. Unfortunately, we did not receive a response and, without these details, we were unable to proceed further with identifying the correct spare part required.
Regrettably, from the images previously provided, we were unable to confirm the exact model or serial number associated with the appliance. Without this information, we were unfortunately unable to identify the correct part number.
If you are able to locate either a proof of purchase showing the model details, or any additional rating stickers on the appliance displaying the serial number, I would be more than happy to personally investigate this further for you.
Please accept my sincere apologies once again for the experience so far. We genuinely do want to do our best to assist further and I look forward to hearing from you.
Kind regards,
Alex and the AGA Rangemaster Team
I ordered an AGA 4monthes ago and I…
I ordered an AGA 4monthes ago and I still haven’t received it. It’s unacceptable.
15 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Good afternoon,
We are very sorry to hear that you are experiencing delays with your AGA order, and we completely understand your frustration.
Would you please be able to send us an email at tpsupport@agarangemaster.co.uk with your details and order reference number so that we can investigate this further for you?
Please accept our apologies for the inconvenience caused. Once we receive your information, we will do our very best to help and provide you with an update as quickly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
Antwoord van AGA
Dear Trevor,
We are so glad our delivery team provided excellent service and ensured everything was correct. Thank you for your kind words!😊
Warm wishes,
The AGA Rangemaster Team
Zen and Clive are two excellent members…
Zen and Clive are two excellent members of your team they arrived exactly on time the job was carried out with speed and professionalism they cleared away any mess and provided us with instructions on how to use the new AGA and where to find other guidance well done and thank you both
15 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Mark,
We are delighted to hear about your excellent experience with our team. It's wonderful that the installation was swift, professional, and included helpful guidance. Thank you for your feedback!🙂
Warm regards,
The AGA Rangemaster Team
Lak and Mark were great with…
Lak and Mark were great with communication and very polite and knowledgeable about the product as well as taking good care of it when moving the Aga.
13 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Paul,
We're happy to know the team communicated well and were polite. It's great they were knowledgeable and careful when moving the Aga. Thanks for your feedback.
Warm wishes,
AGA Rangemaster
Dreadful
Awful experience our new Aga nearly set fire to our house as the temperature thermostat wasn’t working so the hot plates just kept heating up in the end were glowing , we had copper lids and rails however they are not real coppwr had we known this prior to purchasing we we would of changed our choice , they do not withstand daily life like a normal Aga , putting washing to dry or even a wet tea towel discolours them , we have to to be careful not to use cleaning sprays only water which is rubbish for getting rid of grease , service has been dreadful numerous lids and rails and no compensation from aga
7 mei 2026
Antwoord van AGA
Dear Georgina,
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are not pleased with the performance and finish of your appliance.
I can see from your records that we have previously been in contact regarding this matter. However, we do not appear to have a record relating to the appliance almost catching fire. We can also see that previous repairs have been arranged, along with a goodwill gesture offered by our colleagues for the inconvenience caused.
We would like to ensure that all correspondence has been received and understand how we can best support you moving forward.
At your convenience, we would be very grateful if you could please email us with further details of the issues experienced, and also confirm whether you received the information relating to the goodwill gesture offered.
Please contact us at tpsupport@agarangemaster.co.uk so that we may review this for you and ensure the matter is addressed as promptly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
the engineers Lak and Mark who also…
the engineers Lak and Mark who also drove the Aga from Lemington Spa where amazing. Kind and extremely good at their jobs. It was a pleasure. They ran through a demo and gave brilliant tips.
legends x
7 mei 2026
Antwoord van AGA
Hi Stuart,
We're happy to hear that the engineers were amazing and kind! It's great to know they were extremely good at their jobs and provided brilliant tips. Thanks for your positive feedback.
Warm wishes
AGA Rangemaster
Delux 110 Induction Aga
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip duly arrived, unpacked, installed and demoed the various features. Despite the initial delays, it was well worth it. Skip and Zen created a lovely installation experience. We love our new induction Aga.
29 april 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Jonathan,
We regret the delivery changes caused some frustration. We're happy to hear that the installation experience with our team made up for the initial delays and that you are delighted with your new induction appliance. Thank you for your feedback and we hope that your new appliance brings you many years of enjoyment!
Warm regards,
The AGA Rangemaster Team
Lak and Mark rose to the challenge of…
Lak and Mark rose to the challenge of removing a 20 year old 4 oven aga, despite steps, sharp tricky corners & more challenges besides. They worked very hard without a grumble & were most polite and respectful. Would definitely recommend them, delighted!
6 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Maureen,
We're happy to hear that the team successfully removed your old AGA despite the challenges! It's great to know they were polite and respectful. Thank you for your recommendation!😊
Warm regards,
The AGA Rangemaster Team
excellent good advice received
30 april 2026
Antwoord van AGA
Dear Trevor,
We're happy to hear that you received excellent advice! Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Great service for old range removal.
Removal of old Stanley range prior to Aga install shortly.
Lak and Mark messaged a few days before and gave an accurate arrival time.
They provided an excellent service & were extremely helpful with advice on the future install.
Great service thank you!
4 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Good afternoon TB,
We're happy to hear that the range removal service met your expectations. We appreciate your positive feedback regarding the team's helpful advice and the accurate arrival time. Thank you!
Warm regards,
The AGA Rangemaster Team
Antwoord van AGA
Dear David,
Thank you for taking the time to share your feedback. I’m sorry to hear that you were not satisfied with the initial outcome following your first contact with us.
I trust that matters are now progressing more positively, with the repair arranged, and we look forward to getting this resolved for you as smoothly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
Top experience
Top experience, fast and efficient results.
Emailed enquiry for components required for Redfyre cooker, had a response from Michelle within less than twenty four hours offering the required part numbers and a direct line phone number for the parts department and spoke with Mark, who again was super efficient . He sourced the available parts and created an order and sent a link for payment to my mobile and everything was completed within minutes. look forward to parts arriving and keeping the old cooker going.
29 april 2026
Antwoord van AGA
Hi Kenneth,
We're happy to hear that you had such a positive experience! It's great to know that our team could provide you with fast and efficient service, locating the parts you needed quickly. We appreciate you taking the time to share your feedback.
Warm wishes
AGA Rangemaster
The AGA team at Telford were excellent
The AGA team at Telford were excellent. Rather than engage with me only by email, we had chats by phone and they couldn’t have been more friendly, helpful and professional. They even managed to find me my perfect AGA in gorgeous British racing green - I’m very happy indeed! Best, Christine
2 mei 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Christine,
We're happy the team was friendly, helpful, and professional. It's great to know we found your perfect AGA in British racing green. We appreciate your kind words!
Warm wishes
AGA Rangemaster
Removal of old Rayburn
Excellent communication from Mark prior to collection date. Arrived on the date booked and within the timescale given. Both Mark and Lak were really lovely guys. So polite and nothing was an issue for them even though they were unable to get the lorry on the driveway which is gravel, they still managed to get the oven loaded onto the truck which couldn’t have been easy.
Mark also inspected access route into kitchen so he could make sure there would be enough men to bring the new Aga in. He also checked which Aga we ordered and were the Aga is going to make sure electrics for it were okay. I called my electrian and Mark was able to give clear instructions of requirements to him, so no hitches on the day.
Amazing service so far. :)
30 april 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Olga,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the team's communication and adaptability when faced with challenges during the collection. It's great to know that the pre-installation checks were helpful and contributed to a smooth process. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Very friendly and helpful staff
Very friendly and helpful staff. Aga Is beautiful all my friends like it. Just need to start using it . Delivered when expected.
27 april 2026
Antwoord van AGA
Dear Sharon,
We're happy to hear that our staff was helpful and friendly! We're glad your friends like it, and we hope you enjoy using it. Thank you for your feedback!
Warm wishes,
The AGA Rangemaster Team
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