My daughter has recently become the proud owner of an Aga and for her birthday my wife and I wanted to get some Aga cookware. We eventually found out what she would like in the way of cookware, but ha... Toon meer
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My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Toon meer
Communication was good regarding delivery. But it was the delivery and installation I was most impressed with. The access to the house was limited and the installation space tight. Everything was ‘pos... Toon meer
We bought a Rayburn 3 1/2 years ago for £13K. It was installed by a plumber recommended by Aga Rayburn, it has been regularly serviced by the same plumber. The cooker has melted the internal steel wor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Contactgegevens
Station Road , TF1 5AQ, Telford, Verenigd Koninkrijk
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
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3K reviews
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Great communication before delivery and…
Great communication before delivery and a smooth efficient installation. Thank you
7 april 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Clare,
We're happy to hear that you had great communication and a smooth installation. Thank you for your positive feedback, we truly appreciate it!
Warm regards,
The AGA Rangemaster Team
The possible safety issue I reported…
The possible safety issue I reported appears to have been treated casually.
10 april 2026
Antwoord van AGA
Good morning Christopher,
We are sorry to hear that you felt you did not receive the appropriate response to your query, and we thank you for bringing this to our attention.
We are currently reviewing your existing case and will contact you directly should we be able to provide any further guidance.
In the meantime, we understand that works are being carried out above your AGA. For safety reasons, we would strongly advise that no materials, including towels or coverings of any kind, are placed over the appliance, as this may create a risk of accidental operation or overheating. The AGA should also be switched off at the wall while works are ongoing.
If you do have any further concerns, we would recommend contacting your local authorised service provider, as advised in previous correspondence, so they can investigate further with an on-site assessment. Should any fault be identified, we would be grateful if you could forward the engineer’s report to us so we can review this further.
We hope this is helpful, and please do not hesitate to contact us if there is anything further we can assist with.
Kind regards,
The AGA Rangemaster Team
Antwoord van AGA
Good morning,
We're so happy to hear that our delivery team provided you with wonderful service! Thank you for your positive feedback, we appreciate it.
Warm regards,
The AGA Rangemaster Team
Skip and Zen delivered and installed…
Skip and Zen delivered and installed our new AGA. They were incredibly professional and helpful. Gave us plenty of tips for use and where to go for advice etc. Can’t fault there work.
7 april 2026
Review zonder uitnodiging
Antwoord van AGA
Good morning Clive,
We're happy to hear that the delivery and installation team were professional and helpful. It's great to know they provided useful tips. Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Dwayne and Patrick did a brilliant job
Dwayne and Patrick did a brilliant job fitting our Rangemaster cooker. They were professional, efficient, and clearly knew exactly what they were doing. Everything was installed perfectly and left clean and tidy. Really pleased with the service
13 april 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Bradley,
We're happy to hear that the Rangemaster cooker installation went smoothly. It's great to know the team's professionalism and efficiency were appreciated. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
From the very first telephone…
From the very first telephone communication through to the delivery and installation, the service I received was outstanding. Lak and Mark were incredibly helpful, friendly, and respectful throughout the entire process. They made everything smooth and stress-free, and were really thorough in showing me how everything worked, making sure I felt confident using the oven. I genuinely can’t fault the experience and would highly recommend their service.
13 april 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Stacey,
We're happy to hear that the service you received was outstanding, from the initial call to the delivery and installation. We appreciate your kind words about the helpfulness, friendliness, and respect shown to you. It's great to know the process was smooth and that you felt confident using the oven. Thank you for recommending our service!
Warm wishes,
AGA Rangemaster
Never AGAin
They don’t move fast, don’t return calls as promised and their system prevents an email conversation with just one person, every reply goes back into the main system with the same “thanks for contacting……., we’ll reply within 24 hours” receipt mail message. It’s infuriating as it’s their product not working, 11 days now since first contact and still no resolution!!!!!!
8 april 2026
Antwoord van AGA
Good morning James,
Thank you for your feedback, and I’m very sorry to hear that this matter is still outstanding.
I’ve been able to locate your correspondence and can see that our Technical Advisor, Matthew, has been in touch and requested some additional images, which we have now received. These have been passed on to our technical team for review.
They will be in contact with you as soon as possible to provide further support and next steps.
We do kindly ask that all communication remains respectful, as our team is here to help and support you throughout this process.
We appreciate your patience in the meantime, and please don’t hesitate to reach out if there is anything further we can assist with.
Warm regards,
The AGA Rangemaster Team
Rangemaster A* Customer Service
I just want to say a huge thank you to the Aga Rangemaster team for making the delivery and installation of our new Rangemaster so straightforward.
I also really appreciate the acknowledgement of all the issues we experienced with our previous cooker — it genuinely meant a lot.
Lak and Mark were fantastic, with Lak in particular standing out. From the outset he was incredibly friendly, knowledgeable, and took the time to explain everything thoroughly, including fully testing the oven before leaving. It was a completely reassuring and professional experience.
The service was a world away from the third-party engineers we had previously dealt with. Unfortunately, those experiences were extremely poor — there was little knowledge of the newer model, no real sense of accountability, and overall a very frustrating experience. It’s hard to understand why Rangemaster relies on third parties when their in-house service is so excellent.
Despite the challenges we’ve had, Rangemaster as a company have been outstanding throughout — responsive, supportive, and committed to resolving issues. In contrast, our experience with John Lewis, where we originally purchased the cooker, was disappointing.
Overall, a very positive experience with Rangemaster and especially with Lak and Mark. Thank you again — it’s always a pleasure to deal with people who clearly care about their customers.
9 april 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Anne,
We're happy to hear that the delivery and installation were straightforward. We appreciate your acknowledgement of the past issues, and we're so glad that Lak and Mark provided a reassuring and professional experience. We value your feedback regarding the service and are grateful for your positive comments about our team's responsiveness and support. Thank you!
Warm wishes,
The AGA Rangemaster Team
Original delivery date 20March 2026…
Original delivery date 20March 2026 changed due to manufacturing delays with revised date 10April.
2 days before delivery date and following conversation with installer had to contact AGA and told incorrect unit had been allocated.
Result of this being further delay of 6 weeks which was reduced to 3 weeks
9 april 2026
Antwoord van AGA
Dear Stephen,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delays you have experienced due to production and allocation.
We are working closely with our Home Deliveries team to see if we can bring your delivery date forward. They will be in touch with you as soon as they have further information to discuss a suitable date for delivery and resolution.
In the meantime, if there is anything further we can assist with, please don’t hesitate to contact us directly at tpsupport@agarangemaster.co.uk, and we will be happy to provide you with the latest update.
Warm regards,
Alex and the AGA Rangemaster Team
Excellent experience with removal of…
Excellent experience with removal of old and delivery of new aga.
Office were very helpful with quick responses over queries of how to prepare space.
Delivery team (Lak and Mark) were very efficient and took time to explain how to work the controls.
9 april 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Leah,
We're happy to hear that you had an excellent experience with the removal and delivery. It's great the office provided helpful and quick responses and that the delivery team was efficient and informative. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Smooth installation of a dual fuel range cooker
It was a long wait for the product to become available but when the installation day finally arrived the installation went very smoothly. An existing gas range cooker was removed for disposal and the gas pipe connection modified to meet the connection requirements for the new cooker. Phil and Johnny were friendly and worked methodically to ensure that our new cooker was soon in place and connected without a hitch. The features and operation were explained and our first meal was cooked that evening. Well worth the wait.
8 april 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Bob,
We're happy to hear that the installation went smoothly after the wait. It's great to know the team ensured your new cooker was properly installed and explained its features. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Delivered not working!
The Aga was delivered on 12th March and the wok ring was not working. We had to wait until 8th April before the part came and it could be repaired.
When the engineer came he pulled the Aga across our new kitchen floor and scratched the wood across 4 planks the damage means the floor needs partially replacing.
I reported it straight away to Aga and they did respond immediately.
Not the service you expect from Aga very disappointed.
8 april 2026
Antwoord van AGA
Hi Emma,
I am so very sorry to hear that this has been your experience with us. This is certainly not the level of service we would expect any of our customers to receive, and I completely understand your disappointment.
I believe I have been able to locate your previous correspondence, and we have requested that you please provide a quote for the repair to the damaged flooring. Once received, we can review this further with our senior team and work towards a resolution.
Thank you for your patience, and again, we apologise for the inconvenience caused.
Warm wishes
AGA Rangemaster
Aga installation was exceptional
Aga installation was exceptional. Lak and Mark went above and beyond with difficult access issues. A truly professional and experienced team. Thank you so much.
Linda and Chris.
7 april 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Linda and Chris,
We're happy to hear that your installation was exceptional! We appreciate your positive feedback regarding our team's professionalism and experience navigating difficult access issues. Thank you so much!
Warm wishes
AGA Rangemaster
After two emails not one response
27 maart 2026
Antwoord van AGA
Good morning,
Thank you for your review, and I’m sorry to hear about your experience.
I believe I have been able to locate your previous correspondence, and I can see that we did respond to advise that, unfortunately, we’re unable to assist with supplying parts to Australia. We did provide contact details for our international dealer in Australia, who may be able to help further.
Apologies if this response was not clear or did not reach you, and for any frustration caused.
Warm wishes
Koreene
Well I have finally managed to get my…
Well I have finally managed to get my RAYBURN 345W repair with no help from AGA Living or EURO SAV. I managed to find a very helpful man at COUNTY CHOICE COOKERS who repaired it within 24 hours after I had taken from FRANCE to him and have now returned to France with.
Got very little help from EURO SAV.
6 april 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Richard,
We appreciate your feedback and regret that you had difficulties getting your appliance repaired and that our service did not meet your expectations. We'll review your experience to see how we can improve our support in the future. We are glad you found a solution.
Warm wishes
Koreene
Excellent service from Lak & Mark.
Excellent service from Lak & Mark.
Kept us informed regarding delivery. Arrived when they said they would.
Very professional and friendly service from them. Thank you
31 maart 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Mrs Horner,
We appreciate you taking the time to leave us your feedback. We are happy to hear that you were kept informed regarding your delivery and that our service was professional and friendly.
Warm wishes,
AGA Rangemaster
Professional service
I bought a new Rangemaster cooker and needed a LPG conversion kit. I phoned Aga, thinking I would need to buy the kit. Aga were more than happy to send me one FoC. There was a slight glitch with the delivery, but with one phone call it was sorted and supplied on same day delivery, well in advance of my cooker delivery. Great service. Thank you!
16 maart 2026
Antwoord van AGA
Hi Theresa,
We're happy to hear that we could provide you with a LPG conversion kit free of charge! We appreciate you letting us know about the delivery issue, and we're glad we could resolve it quickly. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Great customer service from Aga !
After 23 years the ‘Aga’ sign on the front of our Aga melted on the face probably because we were hanging damp clothes over the front to dry. I messaged Aga and Alex got straight back to sort the issue by offering a replacement badge at no charge! Alex could not have been more helpful even including a link to show how to replace it. Fantastic service from a great British company. Thank you so much.
30 maart 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Ian,
We're happy to hear that the issue with your Aga sign was resolved quickly. We appreciate your positive feedback regarding the helpful service you received. Thank you for sharing your experience!
Warm wishes,
AGA Rangemaster
A very easy process from order to installation.
The process from start to finish was very agreeable.
Mark and Lak the installers were very helpful, knowledgeable, polite and friendly. Lak showed us how to use the aga and explained everything before he left.
The ladies at Cirencester were always very helpful, polite, quick to respond to my questions and made the experience very easy.
Thank you.
27 maart 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Richard,
We're happy the entire process went smoothly. It's great to know the installation team was helpful, knowledgeable, and friendly, and that our colleagues were quick to respond. We appreciate your kind words!
Warm wishes
AGA Rangemaster
We are Very happy with Lak and Mark…
We are Very happy with Lak and Mark they are a credit to AGA. From the care they took in bringing the cooker into our home. To simple and clear directions that were given regarding the cooker, to the removal of all packaging. We bought our Rangemaster cooker because of their high quality and were delighted with all aspects of the delivery
31 maart 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Harry,
We're very happy to hear about your positive experience with the delivery of your new Rangemaster cooker! We appreciate you acknowledging the team's care and clear directions. Thank you for your feedback.
Warm wishes
AGA Rangemaster
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