AirClaim Reviews 

Great service, quick responding time!

Foarte prompți

I had a very positive experience with AirClaim. From the moment they took over my claim until the compensation was transferred to my bank account, I received excellent support throughout the entire process. Their team was always responsive, attentive, and answered all of my questions promptly.

The whole process took about six weeks, which I found to be quite reasonable. I was kept informed every step of the way and never had to worry about the status of my claim.
I would like to thank the AirClaim team once again for their professionalism, dedication, and excellent customer service. I highly recommend their services to anyone seeking compensation for a delayed or canceled flight.

Very difficult to communicate with. I had to ask multiple times for follow-ups, and the responses were vague or sometimes nonexistent. I had to check the status myself and repeatedly ask for updates for months. If I hadn’t checked the latest status, I wouldn’t have known that the compensation had been approved.

When I asked about it, I was told that the finance department had sent me an email requesting my bank account details. I definitely did not receive that email, not in my inbox, spam, or any other folder I checked everywhere. I had to follow up twice before they resent me the form. Extremely disappointing

I am very pleased with AirClaim's services. This is the second time I have called you for compensation for a flight delay and I have received the appropriate compensation each time. The whole process was simple, quick and professional.
From my point of view, you are a reliable team and I highly recommend you. Thank you for your help and seriousness!

O echipa de profesioniști care a tratat problema mea cu seriozitate și transparenta de la primul email până la soluționarea cauzei și implicit plata despagubiri.

After nearly 1 year fighting with the airline they achived s compensation, that was excelent

Very great. Multumit

I tried online but I could see how much was their charge so I just sent the documents. I thought you had to accept before hand how much they were going to take and like this from my 250€ I ended up with just 162€ for nothing. I called the flight company several times, I sent the documents, they sent me my money one month after they had received them and I knew that just because I called the flight company to double check what was happening.
After emailed them about it magically the next day I got my money.

I’m not happy at all about the service, save you money and do everything yourself!!!!!

We had a favourable response and received our money for the delayed flight. I expected better communication with the company, for exemple I expected to be informed about the stages that my complaint had completed and I wasn’t so I thought the company was not handling my case. Turns out I was wrong - they continued representing my case and I was notified about the favourable response.

This is a second time ,when I work witb them,great team ,aprreaciate your work

Air claim did all the work for me, very quick and efficiently. Would use them again!

Evitad a toda costa trabajar con esta gente. No sirven para nada y lo único que hacen es hacerte perder el tiempo. Son unos estafadores de mucho cuidado. Huid de esta gente

Airclaim is best because they are all case care very good. I wish you all successful.thanks airclaim.

Airclaim was very effective obtaining the money from the claim from the airline, but very shady giving my share to me. Actually, they went silent after getting 1,200€ and never got back. I learnt from AESA that they had the money for more than two months, and never got back to me. I thought it was a complete scam. I had to insist 3 times over email, and threaten to complain Romanian authorities until they responded. Then, they acted as everything was normal and just asked for my IBAN account. At least this part was quick and easy, although the final share Airclaim keeps is pretty high. I don't think I will ever rely on them again, it is better to go directly to the airline or to AESA.

Horrible, I received almost half of the money and took 6 months. They never emailed me with status of the claim, I had to email them to get my compen and only after doing so they sent the payment form.

The company used over 3 months to pay me back what was owed. The others I travelled with got it much faster from others companies, and airclaim also took almost half of what I had claimed and what was promised. I was promised 250 euros, and I only got 160 back. I trusted them instead of the company I travelled with but that trust was broken. I Do not recommend using this service and I will not be using it again. I understand that they have to take a part of the service but almost 50% was not a part of the agreement, as well as it took such a long time.

I was a bit concerned because the information posted about my case on the website showed a 3-minute delay instead of the actual 3-hour delay. I tried to contact the team and sent five or six emails, but I did not receive a reply. Ultimately, the information I provided was correct, and I received compensation from the carrier. However, the communication channel was unclear, and my requests went unanswered. I think the support service needs to improve, but overall, I am satisfied with the compensation.

Grazie ad airclaim ho ricevuto la mia ricomepensa in giro di un mese. Sono molti precisi e disponibili per ogni risposta.