What tells a company apart from another is often its post sales customer suuport/service. Not so this company. The quantity and quality of communication before and after sales support is 1st class.... Toon meer
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Lees wat reviewers zeggen
Ordered split aircon system and paid for it. They then send email insisting on proof of Fgas registration or offered to install for further £3.5k. Surely they should point this out before sale. Anyway... Toon meer
Bedrijf heeft geantwoord
I found the website easy to navigate and find what I want, the order process was straightforward and delivery spot on time. Can’t see how they could have done anything better
Bedrijf heeft geantwoord
Fast delivery, appreciated the use of DPD for delivery as I find them more reliable than most other companies. Air cooling tower was a good price and it does the job during this horrendous hot weather... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contactgegevens
Verenigd Koninkrijk
- www.aircondirect.co.uk
4,0
Goed
3K reviews
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Not a great experience but improved after some time
I am amending my review,I had to show proof of a phone call that I'd been told to buy universal window kit even though the exact same one was included with the air conditioner as it was said it wouldn't fit my type of window,after several emails and a screen shot,they told me keep item no need to return and refunded me,so 1 star has become 3. Now so far my unit has shown no issues and I'm happy with the ell como. I will warn anyone that the phoenix number,check with your provider before calling as it's premium and the call cost me £37 shocking. I will have to buy an add on to be able to call them should there be any technical issues.
10 juli 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi Sarah,
Thank you for your review.
Please accept our sincere apologies for the confusion regarding the window kit recommendation and the cost you incurred when contacting us. We're pleased to hear the refund was resolved and that you're happy with your air conditioning unit, although we're sorry about the unexpected call charges.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
Quick and informed of delivery
6 juli 2026
Antwoord van Aircon Direct
Thank you for your positive feedback regarding the quick and informed delivery service you received from Aircon Direct. We are thrilled to hear about your experience and appreciate you taking the time to share it with us. If you ever need assistance with any other home appliances, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Lee
Deceitful sales
The aircon that was booked for delivery from *2 weeks ago*, is last minute pushed by *1 more week* due to supply issues. If you didn't have it in supply, why are you promising delivery dates and tricking customers (and also taking their payment)? I have a very old pet who is very disturbed by the heat, and I would have already got hold of another one if I knew my waiting time would at least be 3 weeks (and there is no guarantee that this is happening next week it looks like). Wrong promises, deceitful sales.
As a 'good will', they provide you with £10 (for a £814 product!) to be spent in store... Thanks but no thanks, why should I be tricked again?
10 juli 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi Cem,
Thank you for your review.
Please accept our sincere apologies for the delay to your air conditioning unit and for the disappointment caused by the change to your expected delivery date. We understand how frustrating this has been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our communication around stock availability and delivery expectations.
Kind Regards,
Dyann
My doggies enjoyed!
Bit Excellent service except delivery. I bought an air conditioner for my doggies during the recent heatwave, and it has made a huge difference. They are much more comfortable and enjoying the cool air. The unit was easy to set up and works very well. Very happy with my purchase. Thank you! 👍🏻
8 juli 2026
Antwoord van Aircon Direct
Dear Customer,
Thank you for sharing your experience with us! We're thrilled to hear that the air conditioner you purchased from us has made a huge difference for your doggies during the recent heatwave. It's great to know that they are now much more comfortable and enjoying the cool air. We're glad to hear that the unit was easy to set up and is working very well for you.
If you ever need more cooling solutions or any other products, feel free to check out our range at Laptops Direct (laptopsdirect.co.uk) for more options.
Best regards,
Ivy
Our portable aircon was delivered early…
Our portable aircon was delivered early after a text asking if I wanted it sooner and with the heatwave absolutely! It came a few days early, and since my room has been an icebox! It works perfectly and would recommend to anyone to get an aircon here!
9 juli 2026
Antwoord van Aircon Direct
Hello,
We are thrilled to hear that your portable aircon from Aircon Direct arrived early and has been keeping your room nice and cool during the heatwave! It's fantastic to know that it's working perfectly for you. Thank you for recommending us to others - we truly appreciate it!
If you're ever in need of other products, we recommend checking out Appliances Direct for a wide range of appliances.
Best regards,
Ivy
We were kept up to date with the…
We were kept up to date with the progress of the order,quick delivery, delivery men very helpful and friendly
9 juli 2026
Antwoord van Aircon Direct
Hello,
We are delighted to hear that you had a positive experience with us! It's great to know that you found our delivery service to be efficient and that our delivery team provided helpful and friendly service.
If you ever need any more appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Lee
Disappointed by Akai air cooler
Great service from the company but the item -Akai air cooler -hardly feeling like it’s sending cool air out . My normal fan is doing a better job . If you put water out the fridge in it is slightly better but for the price of the item it was very disappointing.
9 juli 2026
Antwoord van Aircon Direct
Hi Lotto,
Thank you for your review.
Please accept our sincere apologies that the air cooler has not met your expectations. We're sorry to hear you were disappointed with its cooling performance despite being happy with the service you received, and we appreciate you taking the time to share your experience.
Your feedback regarding the product's performance will be reviewed internally and passed on to the relevant team for consideration.
Kind Regards,
Dyann
Aircon purhase
Ordering was simple and easy. Delivery was spot on with courier providing a 1 hour time slot which they stuck to. I purchased 2 7000btu units for our bedrooms (2 doubles) and they are brilliant. We have frenchies and they are loving it!
9 juli 2026
Antwoord van Aircon Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that ordering was simple, delivery was punctual with a convenient time slot, and that the 7000btu units you purchased for your bedrooms are working brilliantly. It's great to hear that even your Frenchies are enjoying the cool air!
If you ever need more appliances for your home, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Terrible service
Slow, rubbish service- 2 orders placed and both late to arrive. Customer service is a waste of time and just fob you off. Would avoid this company and their other group companies
9 juli 2026
Antwoord van Aircon Direct
Hi Stu,
Thank you for your review.
Please accept our sincere apologies for the delays with both of your orders and for the poor customer service you experienced. We understand how frustrating it must have been.
Your comments will be reviewed internally and shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
Pleased with what I have purchased
Pleased with what I have purchased. Wish there more R290 AC products available.......F-Gas fitters seem to running a cartel.
6 juli 2026
Antwoord van Aircon Direct
Thank you for your positive feedback! We're glad to hear that you are pleased with your purchase. We appreciate your feedback about the availability of R290 AC products. If you're looking for more options, you might want to check out Appliances Direct for a wider selection of air conditioning products.
Take care!
Lee
Great service and communication
Great service and communication. Actually received it a day early.
9 juli 2026
Antwoord van Aircon Direct
Thank you for your positive feedback! We are delighted to hear that you had a great experience with our service and communication, and that your order arrived a day earlier than expected. If you ever need anything else, feel free to visit Appliances Direct for more great deals and products.
Take care,
Helen
The machine itself is incredible
The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket and is not long enough. A longer, more flexible and smaller bore tube would be better.
8 juli 2026
Antwoord van Aircon Direct
Thank you for your feedback on the machine's performance and design. We appreciate your input on the exhaust tube and will take it into consideration for future improvements. If you're looking for a different product experience, we recommend visiting Appliances Direct for a range of alternative options.
Best regards,
Lee
Product was described very well on…
Product was described very well on their easy to navigate website. It was delivered promptly, in good condition and is doing exactly what we hoped it would.The cool mode delivers a lovely cool aircurrent, very welcome in this heatwave.
9 juli 2026
Antwoord van Aircon Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that you found our website easy to navigate and that your order was delivered promptly and in good condition. It's great to know that the aircon unit is performing as expected and providing you with a lovely cool air current during this heatwave.
If you ever need any more cooling solutions or other home appliances, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Ivy
Very good customer service
Very good customer service, and speedy delivery, the air cooler I purchased, does the job.
9 juli 2026
Antwoord van Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you were pleased with the customer service and speedy delivery. It's great to know that the air cooler you purchased is doing the job well for you. If you ever need more home appliances, do check out Appliances Direct for a wide range of products.
Best regards,
Helen
The whole process from ordering to…
The whole process from ordering to receiving the aircon unit was straightforward. Delivery was quick and on time.
8 juli 2026
Antwoord van Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that the ordering process was straightforward and that your aircon unit was delivered quickly and on time. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Lee
AVOID!
Pathetic customer service and a horrible scam are being run. Paid almost 1k for a portable air-con and extra for delivery on a specific date. The item was then unlisted, and no communication. I called to be told it's out of stock, no help. After complaining, the advisor gave me another date. I called again today to ensure everything is delivered, to be told they can't help. They stole my money and never delivered any products.
Edit: I did finally receive all the ordered items 4 days after the review. Still stand by my initial review however.
24 juni 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi Mohammed,
Thank you for your review.
Please accept our sincere apologies for the delay with your order, the lack of communication regarding stock availability, and the poor customer service you experienced. We understand how frustrating it must have been.
Tracking shows that your order was delivered on 13/07.
Your feedback will be reviewed internally and shared with the relevant teams to help improve both our communication and service.
Kind Regards,
Dyann
Quick and efficient service.
6 juni 2026
Antwoord van Aircon Direct
Thank you for your positive feedback on our quick and efficient service! We are delighted to hear that you had a smooth experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Could not fault them!
I had a great experience with Aircon Direct from start to finish. Ordering a portable air conditioning unit was quick and easy through their website. The estimated delivery date shown when I placed the order was exactly when it arrived.
The delivery process was excellent. I received a delivery time window the day before, and the driver called me 30 minutes before arriving, which was really helpful. The driver was friendly, professional, and very helpful.
Overall, the customer service was amazing, and the whole experience was smooth, efficient, and hassle-free. I wouldn't hesitate to order from Aircon Direct again and would highly recommend them.
9 juli 2026
Antwoord van Aircon Direct
Dear Customer,
Thank you for sharing your fantastic experience with Aircon Direct! We are thrilled to hear that ordering your portable air conditioning unit was quick and easy, and that the delivery process was excellent. It's great to know that the estimated delivery date was accurate and that you received updates and a friendly driver who was professional and helpful.
We are delighted that you found our customer service amazing and that your overall experience was smooth, efficient, and hassle-free. We truly appreciate your recommendation and look forward to serving you again in the future.
If you ever need products beyond air conditioning, we recommend visiting Laptops Direct for a wide range of laptops and tech products.
Best regards,
Lee
Antwoord van Aircon Direct
Thank you for your fantastic feedback! We are delighted to hear that you had a positive experience with our communication and fast delivery service. If you ever need anything else, please don't hesitate to reach out. For a wide range of products, you may also enjoy visiting Appliances Direct for more great deals.
Take care!
Lee
Only cools you if u stay sitting right…
Only cools you if u stay sitting right in front of it
8 juli 2026
Antwoord van Aircon Direct
Hi,
Thank you for your review.
Please accept our sincere apologies that the air cooler did not meet your expectations.
Your feedback will be reviewed internally and shared with the relevant team to help improve our products and customer experience.
Kind Regards,
Dyann
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