Meaco (U.K.) Limited Reviews 5.213

Contacted Meaco when our 20ltr dehumidifier stopped working completely halfway through its 5 year warranty.
They requested that I try a few trouble shooting steps which I followed without success and sent me a box so that I could return it.
It was picked up on 14/04/2026, inspected, repaired, tested and a service report was emailed to me on 17/04/2026, the dehumidifier was then returned to me on 20/04/2026.
Outstanding customer service, no dramas, it was collected, repaired and sent back in 6 days.
Makes me glad I chose Meaco for my dehumidifiers.

I had an issue with my dehumidifier, Meaco picked it up, rectified the problem and returned it, all within a week.
Excellent customer services communication from start to finish.
I would recommend Meaco products as I have 100% faith in the guarantee after care.

I recently had to utilise the warranty service for my Meaco dehumidifier, and the experience was so impressive.

While Meaco products are already well-regarded for their performance and efficiency, their customer service is what truly sets them apart from the competition.

After my initial contact, the process was simple and straightforward. I had a simple email response with a list of questions about my device and whether I needed a box supplied.

When I contacted by phone, I wasn't bounced around between automated menus; instead, I spoke with friendly, knowledgeable staff who actually seemed eager to help. They handled my repair request with zero fuss, making a potentially stressful situation completely painless.

The turnaround time was remarkably fast. I expected to be without my unit for weeks, but it was repaired and back at my door within a week. It’s rare to find a company that backs its warranty with such speed and genuine care.

If you are looking for a high-quality dehumidifier, Meaco is a fantastic choice. But more importantly, if you value peace of mind, knowing that a professional and responsive team has your back if anything goes wrong, then this is the brand to buy. Highly recommended!

Our meaco dehumidifier stopped working out of the blue. Contacted customer services and they arranged for collection of the product which was swiftly repaired and returned free of charge under warranty. Cannot fault the post sales service. Very impressed and hope they continue to maintain these high standards.

Amazing service from first phone call to organise warranty repair of Arete 1. Picked up from home delivered back in 6 day's repaired and serviced. Absolutely excellent service Meaco are a dream to deal with.

My dehumidifier developed a fault after 2 and a half years of good service. The repair process was quick, painless and free due to the warranty. It was returned to me today 5 days after I dropped it off locally. That is impressive service.

never buy again

Solid product, great service! When the display stopped responding they were quick to organize shipment, repair it and send it back.

The warranty is their guarantee. I was so overwhelmed by their action for my concern. Long live MEACO!

I want to talk to someone about the loud vibrating noise my new dehumidifier is making, but you can't get past the AI to get to an agent! It repeatedly says it will put you through but then after silence for a few seconds, it asks if you are still there, then when you confirm again you want to speak to an agent, it starts the whole conversation again! After nearly 5 minutes I gave up and sent an email, only to get a reply on how very busy they were and no timescale on when they will find the time to get back to you. I did get a rely by email a few hours later confirming that it sounds like a fault with my dehumidifier so I'll return it to the retailer for a refund, but I really wanted to talk to someone at Meaco so I'm leaving this review as it is because the AI phone loop needs changing ASAP.

We had an issue with our Arête One 20L model dehumidifier where the control panel was unresponsive. Meaco support were fantastic, and our dehumidifier is repaired back with us within a week. Excellent service, and great to see a company stand behind their products.

Under warranty had a display issue
Did not have the box and did not expect much in customer service

Was totally wrong. Email support was prompt and fantastic. New box arrived and unit picked up within days. A few days later had a response 'Replaced Display PCB Board, tested to ensure working as intended.' and the unit was delivered back to me
Working as good as new

Genuinely surprised these days to have such excellent customer service and warranty support

Good repairs under warranty, quickly carried out and transport straightforward for a large dehumidifier. Customer service experience helpful and friendly.

The machine works fine but you can’t buy replacement filters, so best avoid this one!!

Great dehumidifier and super repair service . Great dehumidifier and service team were brilliant when a repair was needed. Would thoroughly recommend

My dehumidifier had been leaking water. Meaco were extremely helpful. They explained about their repairs service and sent me a returns label with instructions as to how send the dehumidifier back. They emailed with the problem they'd found, fixed it and returned my dehumidifier promptly. I couldn't have asked for better service or a fairer price for it.

Highly inaccurate reads massively different to 3 thermo pro humidity sensors placed around the room the machines have to put it on 40 to keep it below 55 despite the machine reading 39 but the room is 55 just hammers the electric have sent numerous videos in to meaco

Had a problem with the on/off switch so contacted Customer Support. They arranged for it to be repaired and made it so easy. Harry did a great job making the arrangements and kept me informed with progress.

After 1 year the dehumidifier displayed an error. I asked Meaco what it meant. Next thing I know they are sending a box so I can send it back for repair! Dehumidifier collected when promised, and sorted within a few days. I even got a service report! I didn't even know it was faulty! Brilliant service and my dehumidifier works better than ever.

After advising Meaco we had an issue with our dehumidifier and supplying proof of purchas, they quickly responded with a collection request so we could send it back for repair under warranty.
We took it to the Post Office on the Saturday over the Easter weekend and we had a fully working dehumidifier delivered back on the Friday.
All in all, a friendly and efficient customer service. I wish all companies treated you like this, as it feels like they genuinely care about your problem, and are happy to resolve it.