Meaco (U.K.) Limited Reviews 

Updated review, after 9 days I have had a response on Trustpilot but no “non-automated” response from customer service at Maeco.
Seeking a refund and seem to be getting nowhere.
Interestingly they sent my husband the wrong item (an air purifier) and swiftly arranged to recollect it - no choice of dates or times and again limited communication

I purchased a Meaco Arête Two Dehumidifer from Meaco’s website in June 2025. I registered it for the warranty at the same time.

In April 2026, the device begun showing a “D2” error, which in the manual states that the device should be returned to Meaco as there is a fault.

I contacted Meaco twice via email and three times via phone to arrange a replacement. All of these times I have had no response from Meaco.

I have been trying to get this broken dehumidifier repaired or replaced and have had no response. This was less than a year old when the fault began.

bad communication but did resolve the issue eventually

I had to return my dehumidifier to Meaco within its five year warranty due to a fault. I've had excellent service from them as they arranged for a new packaging box to be sent to me, then arranged for pick up which had to be cancelled due to a bereavement. When my dehumidifier was picked up they mended it emailed me with what they had repaired and replaced and returned it to me in 1 week all for no charge. I have no complaints about my dealings with Meaco and will happily buy more of their products. I've no idea why bad reviews have been left on their website as they bear no resemblance to how I've been treated. My dehumidifier is now as good if not better than new.

Good Products, Exasperating Customer Service
Meaco products may be well designed, but their customer service experience is beyond frustrating.
I recently purchased one of their new tower fans directly from Meaco. The fan arrived on time, but the box had clearly been opened and crudely re-taped.

I accepted the delivery in good faith, although I took photographs as a precaution. Upon opening the package, I discovered that the internal packaging had also been disturbed, and the fan itself appeared to be faulty, with sections of the plastic moulding not correctly assembled.

I immediately emailed customer service by email and received only an automated response stating they were experiencing a high volume of enquiries.when i hot no response a day later I then called their customer service team, only to be told that the representative was a first-line agent who could not investigate the issue, access my order details, or provide any meaningful assistance. Instead, the matter had to be escalated to management, with a response time of three to five working days.

Two days later, I received an email asking me to provide photographs and details of the fault. What made this particularly frustrating was that the email chain clearly showed I had already supplied all of this information. They even had the audacity to ask where i bought it from and if i had proof noting that and if it was from the Uk …. Etc etc ( they don't even accept their own store order numbers !!)

At that point, it became apparent that the process seemed more focused on generating further correspondence than resolving the actual problem.

I called customer service again and was met with the same explanation regarding the limitations of the first-line support team. When I asked to speak with someone accountable who could take ownership of the issue, I was told that the agent would simply have to email management and wait for them to contact me.

Overall, the fan I received appears to be a defective customer return that has been resold as new, and the customer service experience has been extraordinarily disappointing. This will be my last Meaco purchase. At the time of writing, I am still waiting for a meaningful response.
Verdict: Good product design undermined by poor quality control and an ineffective customer service process.

purchased 20l dehumidifier 22months ago. recently had an electrical fault develop. Meaco had the unit collected, repaired and returned.
Great service.

Thank you.

DD8L isa good product. Quiet, not too large, and quite cheap to run on low settings. I use it to dehumidify my unheated 2 car garage to preserve my classic car. Bought the product from MoreThanPolish, a car spares company. Previous DD8L lasted over 6 years of continuous use. Overall, very happy.

After finally getting past your bot .... can't understand your sales agent on the phone ..... get told head office will have to get in contact with me ....then come here and see 3.4 stars ..... I'm going elsewhere

This is my second dehumidifier (the first was over ten years old) and I’m very happy with it. Unfortunately this one developed an issue after a few years but after speaking with the excellent support team a repair was arranged. The excellent workshop had the machine for a very short time and now the dehumidifier is back working as well as ever.

When I first got in touch to say that there was an issue with the dehumidifier communication was good. They managed to send out a box to my home address so I could send the product back to be repaired. It’s from this point on that things get complicated. Delivery company kept saying that someone had tried to collect a package at my house, but I was in and I took two days off work to be in, alas no sign of anybody. So I phoned and I got a very rude man on the phone and he said that he would rectify the problem. My collection address was different from my Delivery address. I don’t understand how they got that so wrong. So I waited. Still nothing. A week later I phone again and I got a really nice woman and she sorted everything. However not an email apologising, not even free filter, nothing very disappointed. You need to work on your communication and customer service.

I highly recommend buying directly from Meaco. Their customer service is excellent — responses are quick, the team is genuinely helpful, and they’re always ready to sort out any issues. A special thank you to Dominic for the professional and friendly support. It’s clear Meaco really looks after its customers, and that makes all the difference!

My excellent Meaco dehumidifier and air purifier failed after 3 years. The company responded quickly to my warranty claim. They picked up the machine from my door and redelivered it in less than a week. Amazing! Very satisfied all round.

We had a problem with our dehumidifier.
I contacted customer service, the dehumidifier was collected, within 2 days.
I had an update, with regards the repair, which has been completed, tested and ready for return.
Fantastic response and quality service.
Would not hesitate to recommend.

I have a Meaco Sefte fan and two Arete Two dehumidifiers. They should all have WiFi connectivity. I am unable, despite following the instructions, to connect them to the Meaco app. I managed to speak to someone a few months ago as I could not get the fan to connect. The lady talked me through the process which was entirely different than the instruction manual! There was no way I could have navigated this without being led through it. I have the same connectivity issue with both dehumidifiers. Despite following the instructions and ensuring that the appliances are connected to wi-Fi and Bluetooth there is no option to ‘add device’. I have phoned Meaco three times now and had to explain the issue three times. They seem to use a call centre to field their calls. I have been promised a call back on each occasion and still no call back! This is unacceptable. Seemingly good products are let down by appalling customer service. It really is not good enough. I would not now recommend Meaco products.
Meaco’s response to my review does not address the fact that I have been promised a callback three times and have heard nothing! If they had bothered to phone me back they would know all the details of the issue I am experiencing. As I said before, Meaco is offering a complete lack of customer service. It is truly shocking! My next step is reporting the matter to Trading Standards.

I recently had to return my meaco arete one for repair after 3 years. Very happy with the dehumidifier....been used on a regular basis. I wondered how I would manage without it. The repair procedure from pick up to return was excellent and I was kept up to date throughout. Excellent process.

Update - After waiting 3 months and 3 weeks I finally received a replacement of the fan. Its a shame that it required so much effort and repeated contact before this was granted.

Original review -
I purchased a sefte 10 fan with Meaco with a 3 year guarantee in July 2025. It has had minimal use during this time. It has only been used overnight a few times in heat waves and for drying laundry. The order ref is - S233026.

It has been well looked after, it is clean, the cap is tight, there is no dust on the spindle and it has been run on a high speed setting for over 8 hours to re lubricate the spindle to no effect.

I put it on for the first time in June 22nd and I could hear a whirring (grinding) sound. It is no longer whisper quiet. It wasn't very loud but it was distracting for night time, so that night I didn't use the fan. The next night it was even hotter so I had to put the fan on.

The next day I took the front panel and fan blades off to check where the noise was coming from. The noise is coming from the metal rotating spindle attached to the motor. The fan is clean - with no dirt or dust. The sound can be heard on 1 speed setting. I emailed and telephoned Meaco on the 24th June. I received contact from the 18th Sept asking me to trouble shoot - which I did, but it made no difference.

I Purchased the fan from Meaco because I thought I was purchasing good quality item and because of the warranty. I would not have purchased the fan if I knew this would be an issue after minimal use and I would experience such a big delay with customer service to have a resolution.

Really prompt and transparent customer service whether via email or call.

They were very communicative on the status of my device repair and even arranged a courier pickup from my home.

Customer service aside. Their dehumidifiers are fantastic.

I bought the 1056 desktop fan in May '26.
I use a fan overnight to help me sleep, but within about 6 weeks my fan developed a thumping noise that was loud enough to keep me awake.
I tried all the suggested 'fixes' from their own User Guide, which didn't help.
I then went online to see if noise was an issue for other customers & came across various tutorials from Meaco on You Tube.
I've tried everything they suggest from their User Guide & online, but nothing helps. In fact, if anything, I'd say their suggested 'fixes' actually made the fan even louder!
I then emailed customer service to tell them I had tried all of their suggested fixes from the user guide and You Tube which hadn't helped, to ask them for a replacement because my fan is still covered by their warranty.
A couple of weeks later they emailed me a VERY long list of things to try. They quite obviously hadn't even bothered to fully read my email, as they were now telling me to try various 'fixes' which my original email had already told them I'd already tried!
Even though I'd already tried all of the 'fixes' I thought I'd give them another go anyway.
Once again their suggested 'fixes' didn't help reduce the noise, so I emailed the company back again to request a replacement under warranty.
I'm still waiting on a response 2 months later, despite 2x follow up emails!
I'm now using a MUCH cheaper fan & my expensive 'whisper quiet' meaco has eventually made it's way into the attic, as I got fed up looking the thing & seeing it just sitting there every day was making me angry.
Buying a meaco was a very costly mistake for me, definitely - I got less than two months of use from it before it became unusable for me. At the cost of £100, that is appalling value for money
If you are thinking about buying a fan for overnight use, then I'd definitely advise to stay away from meaco because it might only be 'whisper quiet' for a few weeks.

We have an Arete One dehumidifier which is essential up in the North East of Scotland. It has worked great until it totally stopped. I contacted Meaco using their on-line support (lovely to deal with), as it was within the 2 year warranty, and got it shipped for free down to them for fixing. They received it on the Monday and I got the fixed machine back on the Friday (at every step of the way I was communicated with so knew they had received, what had been replaced and when it would be returned - thought DX couriers were brilliant too). Absolutely fantastic service. We have also bought 2 fans from them about 12-18 months ago which again have been great, very quiet and great for the warmer months. Really happy with the overall service I have received.

Where do I start!? After months and months of being ignored when I had a faulty dehumidifier in warranty that needed fixing, I finally got help. I even paid £25 for a service which they wanted before they even sent return packaging. I queried how would they know to service it, I was told they would tie it up with order number. So the box arrived, unit sent off, repair done quick. No evidence of it being serviced even though I stuck a big piece of paper with order number on box saying I had paid for a service. I emailed customer service asking if they had done the service, they got back to me 1 week later saying they had been in touch with warehouse and it had been serviced. Great...or so i thought. Something was niggling me, so I asked if they could provide proof of service. Another 1 week wait, to then receive an email saying contrary to what I was initially told, it had not had a service and I would be refunded £25 in up to 10 days time!!! I wonder how much money Meaco have made from unsuspecting customers. Promising a service, taking the dosh, with no service carried out. Oh and no apology either. It is absolutely shocking. So day 4 and I'm still waiting for a manager to contact me and explain why they blatantly lied and took my money. How can a company as established as Meaco be allowed to do this? And how many customers has this happened to?

**** I did receive a reply from Dominic, I don't believe it was escalated to a manager. He did apologise, and said as I had got my refund, if I did want the service I had to send them another £25. Funny thing Dominic, my refund is still not with me, some 12 days later. I replied back telling him this and to look into where my refund was. Still waiting for a reply. He said the team should have contacted the warehouse the first time I'd asked if it had been done, but they didn't. However on the response back to me they said they had contacted warehouse and service was carried out. So blatant lies, again which Dominic never commented on. Would love a manager to reply back to me and explain how this can happen. Unfortunately Dominic didn't!! ****