Meaco (U.K.) Limited Reviews 

Where do I start!? After months and months of being ignored when I had a faulty dehumidifier in warranty that needed fixing, I finally got help. I even paid £25 for a service which they wanted before they even sent return packaging. I queried how would they know to service it, I was told they would tie it up with order number. So the box arrived, unit sent off, repair done quick. No evidence of it being serviced even though I stuck a big piece of paper with order number on box saying I had paid for a service. I emailed customer service asking if they had done the service, they got back to me 1 week later saying they had been in touch with warehouse and it had been serviced. Great...or so i thought. Something was niggling me, so I asked if they could provide proof of service. Another 1 week wait, to then receive an email saying contrary to what I was initially told, it had not had a service and I would be refunded £25 in up to 10 days time!!! I wonder how much money Meaco have made from unsuspecting customers. Promising a service, taking the dosh, with no service carried out. Oh and no apology either. It is absolutely shocking. So day 4 and I'm still waiting for a manager to contact me and explain why they blatantly lied and took my money. How can a company as established as Meaco be allowed to do this? And how many customers has this happened to?

**** I did receive a reply from Dominic, I don't believe it was escalated to a manager. He did apologise, and said as I had got my refund, if I did want the service I had to send them another £25. Funny thing Dominic, my refund is still not with me, some 12 days later. I replied back telling him this and to look into where my refund was. Still waiting for a reply. He said the team should have contacted the warehouse the first time I'd asked if it had been done, but they didn't. However on the response back to me they said they had contacted warehouse and service was carried out. So blatant lies, again which Dominic never commented on. Would love a manager to reply back to me and explain how this can happen. Unfortunately Dominic didn't!! ****

The display on my Meaco Arete One stopped working and the dehumidifier wouldn't turn on. I had a 2 year warranty but it was 2 years 8 months since I bought it. I emailed Meaco and they sent me new packaging and then sent a courier to collect it, and it was back mended and working again 4 days later. I paid an optional £25 for cleaning but nothing else. Really happy to have it back. In a stone house in the south-west, it's made a huge difference to damp levels and made the house feel so much warmer.

The meaco mc12000 unit I purchased was not really capable of effectively cooling the cubic metre space stayed. I used it for relatively small rooms (bedrooms) during heatwave periods only and it completely failed at the start of year 3, so just out of warranty. The experience of trying to get it fixed took months of chasing and ultimately they were unprepared to do so anyway. Summary, product was quite expensive whilst not being particularly good and completely failed just after warranty. Customer care was slow and seemingly inept.

I bought my MeacoDry Arete One in November 2023. I have COPD so the unit is on constantly as it helps with my breathing. I also use it to dry washing on days that I can't line dry. In August of this year it developed a fault in that I couldn't use the switch to turn it on and off and the washing drying function stopped working. I contacted Meaco via Amazon and explained the situation. Meaco sent me a box to package my unit in, arranged for it to be collected by DPD on 4th Sept, fixed the fault and it was returned today, 9th Sept by DPD. Meaco aftersales customer service is outstanding ! I cannot speak highly enough about the service they provided.

Got there in the end with Meaco.
I emailed them in June and got fobbed off with an auto-responder saying due to the heatwave they had high volumes of correspondence to deal with.
I chased up the same inquiry in September and got he same automatic reply.
Their live chat is not manned, but I did eventually manage to contact them by telephone. Dehumidifier is now fixed but it took a long time to happen.

I purchased two Meaco products in the summer heatwave, and unfortunately both developed faults.

The first was an air conditioning unit which was advertised as being extremely quiet. In practice, I found it very noisy—comparable to a much cheaper and much louder air conditioning unit I already owned. I contacted Meaco about the issue, but resolving it took considerable time and effort, including repeatedly having to chase for progress. The customer service staff I spoke to on the telephone were polite and friendly, but unfortunately my complaint did not progress until I involved my credit card company. Meaco then collected the unit, confirmed that it was faulty, and I eventually received a refund.

I also purchased a Meaco Sefte fan for £199. It worked well initially, but after a few days it developed a whine which was particularly noticeable and noisy at night. The fan also developed an issue with the oscillation, which would not operate properly. Again, I did not feel that contacting Meaco led to a satisfactory resolution, and I eventually contacted John Lewis, where I had purchased the fan, who arranged the return.

I appreciate that faults can occur with individual products, but having purchased two Meaco products and experienced faults with both, along with the amount of time and effort required to resolve the issues, I have been very disappointed with my experience.

The customer service representatives I spoke to were courteous, but I would have expected much more effective follow-up and resolution from a company selling products at this price point.

Anfang Juli habe ich einen Sefte 10 Pro Standventilator gekauft.
Da ich mit diesem Gerät sehr zufrieden war, wurde ein weiterer Sefte 10 Pro bestellt.
Dieser hatte ein "klackerndes" Laufgeräusch.
Der Kundenservice, in diesem Fall eine Frau V...., war nach einer Stunde Warteschleife endlich erreichbar.
Die Dame war schlecht zu verstehen, erweckte einen "genervten" Eindruck, versprach aber, einen Ersatzventilator zu bestellen.
...nichts geschah...
Erst nach mehreren Versuchen mit langen Warteschleifen hatte ich Erfolg bei einer anderen , äußerst freundlichen und kompetenten Mitarbeiterin (Frau S...), die sich umgehend kümmerte, sodass das Ersatzgerät nach weiteren 2 Tagen geliefert wurde.
Dieses Gerät "brummte" deutlich wahrnehmbar.
...ein drittes Gerät wurde geliefert, welches vor sich hin "surrte".
Rücksendeetiketten erhalten, Geräte zurückgesendet und erst nach 12 Tagen, nachdem ich nach mehrmaligen Versuchen mit langen Warteschleifen den Kundendienst telefonisch erreichen konnte, wurde der Kaufpreis erstattet.
Auf zwischenzeitlichen E-Mail-Kontakt erfolgte außer eine automatisierten Antwort selbst nach 96 Stunden keinerlei Reaktion.

Fazit:
Drei von vier Geräten mangelhaft!!!!
Telefonische Kundendienst-Erreichbarkeit und -qualität reine Glückssache.
Keine Reaktion auf E-Mail.

Positiv kann ich hervorheben, dass unkompliziert Ersatzlieferungen erfolgten, ohne dass mangelhafte Geräte vorab retourniert werden mussten.

Ich persönlich kann weder das Produkt, noch den After-Sales-Service empfehlen.

My dehumidifier was returned under warranty. Throughout the process I was kept informed of what was happening and received a short report detailing the work carried out. I highly recommend Meaco for their after sales service which was excellent.

I honestly don’t have much to complain about when reviewing the MeacoFan Sefte® 10" Pedestal Air Circulator itself, however, I find Meaco’s practises somewhat suspect. I purchased my fan back in 2024 for £179.99 and questioned at the time why the display had a Bluetooth icon that was unilluminated, Meaco responded saying that all the units they sell had this and to watch out for future upgrades. I find it annoying that the fan has everything required to give me Bluetooth connectivity, but perhaps is switched off due to a software block. Only after I purchased this fan, a year later they introduced the pro version that has this feature switched on for only £20 more. The fan is great but really misses a Bluetooth or app control, and for it to be built in but simply unavailable is particularly annoying.

Terrible customer service placed an order in aug and still no delivery. Have emailed customer service and still no response. awful. I want my money back

I have had couple dehumidifier from this company and i trust them i had fault with my last dehumidifier send email and they got back to me asp and they swnd delivery van pick my old 1 up and give me a bran new 1 even thought the DPD took old 1 gave me slip paper and meaco send me mesge saying not got my return the company lost my delivery lol but sept that had no problems with their products so I order Sefte® Smart 36" Tower Fan and small 1 for another room and they work great still nosie but not much the only think I thing i think wrong it keeps displaying 20c to 23c in in both rooms but its hotter and still wrong so I dont no if thats a fault or not not shour I also tryed to add to app but cant figer it out yet but great buy and the cost is low to run

Just don't bother with them.

The five year warranty, as is often the case these days, is just a marketing sham designed to give you the buyer a false sense of security.

I own three very pricey dehumidifiers from this woeful company.

One a dessicant Zambezi DD8L

One a Meaco Arete One (still in warranty) 25L

One a Meaco Arete Two (still in warranty) 25L

One of the tanks, on the Arete One, has developed a hairline crack.

After a week of email correspondence, not to mention phone calls where one female call agent sounded like she didn't want to be at her job, and hung up on me despite me being polite and not using any bad language, Meaco has unkindly told me that I can buy another replacement tank for my unit, helpfully providing the link in the email to their web page to purchase one for £25 (excluding hefty P&P I would surmise). How nice, and not at all miserly.

The fact that they sell these replacement tanks, even under warranty, tells me they're expecting (nay, likely hoping) them to fail with hairline cracks to keep the money rolling in.

At least I've found a third party supplier online of HEPA filters so I now no longer have to buy direct from them the overpriced, extortionate, official ones.

Just avoid this money grubbing company.

Next time I'll buy Ebac.

PS: Expect a ridiculous three day response turnaround time every time you reply back to them by email, with some excuse (also peddled on their AI phone line) about a heat wave. Mark my words, this nonsense will still be there come autumn and winter time.

Very impressed with the care from Meaco when my Arête One failed after 2.5 years. Great warranty to cover 5 years use. The initial reply to my email was slow, but from them sending a box with a courier to collect the dehumidifier, to it arriving back on my doorstep was 5 days. Over the bank holiday too. Lovely to have it back working. Even better that it was fixable and not going into landfill. Thanks Meaco!

I returned a faulty dehumidifier - which I can see via the DPD tracking link provided - was returned sucessfully back to Meaco on the 24th August.

It's now the 3rd September, and I have yet to receive a refund, and have at no point received any communications from Meaco customer service.

I have contacted them on several occasions to get an update, which they haven't been able to provide me with, leaving me in limbo not knowing when or if I will get my refund.

Called them asking for technical advice as want to buy one of their products. Asked to speak to technical support, they took all my details and said someone would call me - they didn’t. Called them again and went through the same process, but again no one called. Terrible customer service.

The worst customer service and product I have ever had. Despite all the good reviews my experience has been the opposite. I purchased an arete 20l dehumidifier with a 5 year warranty. Within 2 years it has been repaired then replaced. The replacement failed and was repaired. It came back damaged and I have sent so many emails to them trying to even get a response it's shocking. Phone is never answered and my emails get a were very busy at the moment script. My Argos challenge dehumidifier at a third of the cost has just kept going and never failed. I think these products are over styled and marketed but are poor quality and the customer service is awful. Never again.

I ordered a Meaco dehumidifier specifically because my daughter suffers from severe asthma. After extensive research and reading excellent reviews about Meaco’s efficiency in treating respiratory conditions, I chose your brand to ensure a safe environment for my child.
Instead, Sani Hellas, Meaco's official represantive in Greece, delivered a completely wrong, lower-tier model, and they are currently refusing to provide a solution.
To make matters worse, they are creating a massive financial problem for me. This purchase was financed through a promotional, low-interest bank loan. The automated marketplace system only allows for a full refund. If I accept a refund because Sani Hellas refuses to perform a direct product swap, my loan will be permanently cancelled, and I will lose this promotional interest rate forever.
Sani Hellas is holding my finances hostage over a mistake that is 100% their own.
Their complete lack of empathy and customer support is severely damaging the premium reputation of the Meaco brand.

Purchased a Sefte 10" Pro Table Fan. Product is excellent (very quiet) but the battery wasn't charging (could only run off the mains). S*** happens.

Firstly a replacement battery was sent, but when that didn't solve the problem a new complete unit was sent (which worked). No quibbling, delivery or return issues (during what was probably their busiest time of year).

I purchased a Meacodry arete one 20l dehumidifier back in 2023 and it has been worth its weight in gold. It did develop a fault recently but it was still under warranty and customer service was brilliant and arranged for it to be collected for repair within a week, it unfortunately was beyond repair but they sent me out a brand new replacement. Can't complain. We're a busy household of 5, including 3 autistic children who go through alottttt of changes of clothes in a day so I'm constantly doing laundry - the meacodry arete has it all dry by the end of the day and is so much more cost effective than a tumble drier. I couldn't be without it.

Earlier in the summer, I got 3 desktop fans. Wonderful, beautifully quiet and very reasonably priced.
I then got an Arête One 20l dehumidifier. Sadly, it didn’t collect a drop of water so I contacted customer service. The automated person is rather irritating but eventually I spoke to a real person who suggested I sent an email. Sadly, there was a problem their end and I kept being asked to send it again. However, after the 4th attempt, the problem was sorted out very quickly and efficiently. I received a new one the next day which works wonderfully and the other one will be collected on a day convenient to me. Having read some of the reviews about Maeco’s customer service and when my emails didn’t appear do be getting through, I was starting to despair, but they sorted out the problem quickly and I’m again very pleased with the product.