Meaco (U.K.) Limited Reviews 

No customer service. I ordered some castors and took great care to order the correct ones but what I received does not fit. My email is unanswered. The returns portal is a blank page. I shall continue to chase them but I am very dissappointed. I own 3 meaco products and have recommended them but no more.

What a great company, just had my arete one 12litre dehumidifier serviced and repaired, absolutely cannot fault this company, they are there for you at every step of the way, efficient, helpful swift turnaround, highly recommend

What a lovely bit of kit. Elegant and slim line. Very quiet, comes with a hepa filter. Brilliant at dehumidifing your house and great at drying clothes. No more condensation or mould. Ordered and it came the next morning, free delivery and packed well. Would definitely recommend.

My dehumidifier stopped collecting water after 11 months, so I contacted Meaco help centre via email as it was still under warranty. They sent out packaging so I could return it. The machine was picked up on Tues and by Friday that same week it was already fixed and returned back to me! Excellent customer service and I'm very glad the dehumidifier is working again as it makes a huge difference in getting clothes dried inside the house during the winter. I'm surprised to see negative reviews on here as it wasn't my experience and I would recommend a Meaco product to friends and family.

Edit 14/10/26:

Customer services replied and apologised for the mix-up with the delivery and arranged another collection. The collection was on Friday and the following Wednesday I received it back and working perfectly.

The time taken to respond to emails is still extremely slow, however the physical repair process is very rapid and efficient.

I have had a Meaco Arete Dehumidifier since end of 2023, which has the known issue with a faulty display.

The 5 year warranty is great, however the time taken for Meaco to reply to emails is glacial. This is made worse by the fact the DPD collected the unit, then delivered it back to me the next day. This is because the delivery address was mine, rather than Meaco's for some reason.

This was over a week ago and I contacted them the same day and still no reply. The first contact was made on sept 12th and I still have the unit boxed up, ready to go for repair.

I understand they're busy, but Meaco products are at the more premium end and the service should be better.

The dehumidifier itself is excellent (apart from the known fault), however I wouldn't purchase another based on this experience.

Our (excellent!) dehumidifier had an issue four years after purchase - but Meaco were very quick in arranging for it be returned and fixed. Very impressed by the customer service .

So i had to have my Arete one repaired after it suffered a faulty power board getting/arranging it to be collected and returned for repair took over a week to arrange as slow response from customer servicea via emails held this up however once i paid a 25pounds service fee for my machine it was arranged for collection the following monday repaired and serviced and returned the same week on the friday morning which i am thankful for as its an absolite god send in the winter for me and 4 children and our clothes and keeping the chill at bay in the air! Unit has returned sparkling clean and smelling fresh and sanatised as expected with new control panel that works perfectly i am very happy and would happily use and endorse this service from meaco again 😊😉 thankyou to the engineers

The repair on the dehumidifier once it was picked up was brilliant and cannot fault the service. Unfortunately what let it down was correspondence with customer service which was woeful. I understand they had a backlog on air conditioning units however this had nothing to do with a dehumidifier fault. On trying to answer meaco's own queries about the dehumidifier I kept recieving a message back saying not to keep sending emails and they were dealing with the issue? Which came across as rude and unnecessary.
Sadly customer service really spoilt what would have been an excellent review

I received a timely respnden to my initial query and was grateful for the mailing label and clear instructions on returning the device. Was also pleased with the very rapid turnaround, receiving the device back much sooner than expected. It works better than it ever did even when new, so I suspect that it had been faulty at the outset.

UPDATE (13/10/2026 - 7:00 PM): Meaco replied 3 hours ago pretending this is "resolved." It is not. I have just checked my credit card account, and NO REFUND HAS BEEN PAID. They are actively lying on public forums to protect their tanking 3.2 rating while still withholding my £79.98. They have now held my returned fan for 8 days. My bank dispute unlocks on Saturday morning, and Lloyds will be taking the funds back by force. Do not trust their empty public relations responses.
UPDATE (10/10/2026): Meaco took delivery of the faulty fan on Monday 5th October via DPD tracking 1550 5463 064 601. Their customer agent, Harry, explicitly promised a 72-hour refund turnaround in writing. They have now blown past their own deadline and failed to return the funds. I am now forced to wait out a bank dispute window to reclaim my £79.99 by force. Appalling post-purchase care.

UPDATE (01/10/2026): I see the Sefte 36" fan is now completely sold out on Meaco's website, and the price has been jacked up on Amazon to £149.99. It is clear they are intentionally stalling my consumer rights because they have no stock left for replacements and want to avoid paying out a refund. Absolute cowboy behavior. Give me my DPD return label for Invoice SI-00147210 immediately.

I purchased a Sefte Tower Fan directly from Meaco on 22nd September. It arrived inherently defective: the oscillation mechanism fails to return to the centre, and a structural base screw is completely stripped internally and spins in place.
Instead of honoring my legal rights within the 30-day window under the Consumer Rights Act, Meaco's customer support has been abysmal. They take 3 to 5 days to respond to emails and demand video proof for an obvious manufacturing defect. When I called phone support today to get this sorted, I was simply palmed off and told I must wait out their slow internal "process." Company policy does not supersede statutory law.
I have now sent a formal email notice giving them one working day to provide a pre-paid DPD return label for a full refund, or I will let my credit card issuer handle this via a chargeback dispute.
I will never buy directly from Meaco Direct again. If you buy from them, pray your item doesn't arrive broken.
Invoice Reference: SI-00147210

Despite their slightly lower rating on here, I had a great experience. Two dehumidifiers developed small faults inside their 2 year warranty (that's the bad news) and I just emailed the details to Meaco who sent me two boxes to return them in, collected the boxed units, and then repaired them and returned them by courier, all at no charge within about a week. Couldn't get much closer to pefect warranty service honestly. Thank you guys!

Hi just want to make customers aware before buying from Meaco online. I bought a table fan beg July this year and it worked well for a few months. its now not working and I bought a replacement charger as the original one stopped working and had a burning well . The product is under 2 year warranty . The after sales team are very difficult to respond and talk to on the phone. The product is now out of stock. Lets see if I am offered a replacement one when they are back in stock

We bought a MeacoDry Dehumidfier three year’s ago and when we turned it on after the heat wave it wouldn’t respond then wouldn’t turn off so I sent an email to ask if they could suggest what we were doing wrong. They immediately responded and when they had confirmed our purchase details asked us to send it back,they supplied another box and arranged collection and repaired it within a week and we received it back this morning. Excellent service, couldn’t have been better.

It's taken over two weeks to arrange for the dehumidifier to be collected for warranty. The response time to emails is 3-4 days making it incredibly frustrating to communicate with their customer service team.

I rang Meaco customer service because my Arete 2 dehumidifier broke down, and none of the trouble-shooting measures suggested online fixed it. The supervisor I spoke to was not helpful: she insisted the machine must be returned to Meaco safely for repair, but all they were able to provide was a flatpack box, with no stuffing, tape or label, to be collected fully packed by DPD.
I explained it would not be possible for me to do this as I did not have these materials and would not be able to load such a heavy machine into the box with a recently broken knee, but she was unsympathetic.
I then rang John Lewis, where I'd bought the dehumidifier, who were wonderful and resolved the problem very quickly. Thank you, John Lewis!!

After 2 years of hard work my Meaco dehumidifier stopped working Phoned Meaco up,sill covered by warrenty

After 2years of hard work my dehumidifier stopped working Phoned Meaco Very helpful and pleasant conversation the rest done via email Still under warranty they sent me a new box collected next day Returned and in good working order in just under a week Excellent service from a very reliable company

Updated review, after 9 days I have had a response on Trustpilot but no “non-automated” response from customer service at Maeco.
Seeking a refund and seem to be getting nowhere.
Interestingly they sent my husband the wrong item (an air purifier) and swiftly arranged to recollect it - no choice of dates or times and again limited communication

I purchased a Meaco Arête Two Dehumidifer from Meaco’s website in June 2025. I registered it for the warranty at the same time.

In April 2026, the device begun showing a “D2” error, which in the manual states that the device should be returned to Meaco as there is a fault.

I contacted Meaco twice via email and three times via phone to arrange a replacement. All of these times I have had no response from Meaco.

I have been trying to get this broken dehumidifier repaired or replaced and have had no response. This was less than a year old when the fault began.

bad communication but did resolve the issue eventually

I had to return my dehumidifier to Meaco within its five year warranty due to a fault. I've had excellent service from them as they arranged for a new packaging box to be sent to me, then arranged for pick up which had to be cancelled due to a bereavement. When my dehumidifier was picked up they mended it emailed me with what they had repaired and replaced and returned it to me in 1 week all for no charge. I have no complaints about my dealings with Meaco and will happily buy more of their products. I've no idea why bad reviews have been left on their website as they bear no resemblance to how I've been treated. My dehumidifier is now as good if not better than new.