We've been really impressed with the service from AIR IT. The team is incredibly proactive – they don’t wait for problems to escalate, and they’re always quick to respond when any technical issues com... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've seen Air IT grow over the last few years, however there ethos on exceptional customer service and putting the customer first has been unwavering. Air IT is an innovator and has a wealth of... Toon meer
Bedrijf heeft geantwoord
Seb worked with me on the phone and remotely to sort out our licensing issues and went above and beyond to resolve the issue and made sure that everything was in order and all attributed accurately an... Toon meer
Bedrijf heeft geantwoord
First time I have used the Airhub. Quick response and Zohaib sorted out the problem immediately.
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a trusted technology partner to a wide range of organisations and in-house teams. With comprehensive expertise and industry experience across IT, communications, cyber security and business intelligence, we’ll cover all your technology needs. Independently ranked amongst the world’s most progressive Managed Service Providers (MSPs), we’re proud to be one of the UK's top 3. Whether you choose to fully outsource your IT needs or complement your internal resources, we provide a complete managed solution from initial advice to supply, implementation and ongoing support. We’re here to help your business get the most from your technology, we not only provide outstanding IT Support, we assume the role of a strategic IT partner for many small, medium, and large sized businesses. From local to national organisations, we support a wide range of sectors and all environments including Windows and Mac. Our expansive network not only covers the UK, but our dedicated Kuala Lumpur team ensure we can provide 24/7 support for businesses with multiple locations across different time zones, strengthening our position as the go to partner for IT support locally, nationally, and internationally. If you’re interested in exploring our services further, please get in touch and speak to an expert today.
Contactgegevens
Unit 7, The Technology Hub, Interchange 25 Business Park, Bostocks Ln, Sandiacre, NG10 5QG, Nottingham, Verenigd Koninkrijk
- 020 3089 3436
- info@airit.co.uk
- www.airit.co.uk
4,7
Uitstekend
218 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Just brilliant
19 mei 2021
Review zonder uitnodiging
A friendly and helpful helpdesk
A very helpful person at the help desk, Bryon, who investigated the issue immediately and called me back with a resolution within a couple of hours.
19 mei 2021
Review zonder uitnodiging
Tamim is great
Tamim is great. He has been able to efficiently solve the issue.
19 mei 2021
Review zonder uitnodiging
Tamim is very helpful and professional
Tamim is very helpful and professional. He politely and patiently explained me everything about downloading VPN. Additionally, I didn't have to wait long for his call, which was nice.
15 april 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thanks for your feedback Aneta!
Shawn was very patient and helpful
Shawn was very patient and helpful. really sorted out my issues with excel
1 april 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thank you for your feedback Tom, we really appreciate it!
Good interpersonal skill and dogged…
Good interpersonal skill and dogged persistence resolving a persistently tricky tech issue
25 maart 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thank you for your feedback James, we really appreciate it!
Very helpful and patient managed to…
Very helpful and patient managed to sort out the problem successfully .
23 maart 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thank you for your feedback Edwin!
Great, quick service
Nathan from Netstar responded quickly, politely and most importantly, helpfully. Problem fully resolved
22 maart 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thanks for your feedback, we're glad we could help!
Excellent service
Excellent service, very friendly, knowledgeable, advisor took his time to explain, gave me advice!
19 maart 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thanks for your feedback Diana, glad we could help!
Wonderfully reliable and professional…
Wonderfully reliable and professional IT company for our growing business. Proactive and will always see all IT issues solved. I genuinely recommend to all businesses whether on Mac or PC
19 maart 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thank you for your feedback, we're really glad we could help!
Very helpful!
12 maart 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Thanks for your feedback, so glad we could help!
I am so grateful that my company use…
I am so grateful that my company use Netstar, their service desk are super friendly and are always so helpful! Working from home has been a breeze as they helped our company get set up instantly, making sure we had all the tools to work efficiently.My previous company's IT desk were awful and i would do anything to avoid giving them a call and fall behind on work from doing so. Thank god now it gets resolved so quickly. We are quite a small team so if one of us goes down there is a massive impact on business.
22 februari 2021
Review zonder uitnodiging
Antwoord van Air IT Group
Hi Jay,
Thank you for your positive feedback, we really appreciate it! We're so glad you're finding our IT Support services so helpful and look forward to helping you continue to succeed through technology in the future.
Thanks,
Team Netstar
Truly appalling service.
13 juni 2020
Review zonder uitnodiging
Antwoord van Air IT Group
Hi AC,
Thanks for your feedback and sorry we couldn't be of more help on this occasion. If you could provide some more information, we can help explain/resolve the issue for you.
We're very proud of the service we offer to our clients and usually receive very positive feedback as a result. You can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,
Please do email us at hello@netstar.co.uk and we will do everything we can to resolve the matter.
Thanks,
Team Netstar
Avoid at all costs
Avoid at all costs. It's basically a scam company. IT service desk engineers don't actually have any IT knowledge and don't resolve any issues for you. Invoicing for us that should be included and that they failed to perform. Now they're trying to trap us into a contract where they don't actually deliver service. Closing tickets before they're resolved. Not following up on any of the projects. If you're considering using a IT support service, don't use Netstar.
14 april 2020
Review zonder uitnodiging
Antwoord van Air IT Group
Hi Greenie,
Thank you for your feedback and sorry that our IT Support model didn't work for you.
All out IT engineers are thoroughly and regularly trained to deliver reliable and effective IT Support and we usually receive very positive feedback as a result of this - you can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,
As such, we're really disappointed that you found our services unhelpful on this occasion. If you do need anything clarified or would like to get in touch, please contact us at hello@netstar.co.uk.
Thanks,
Team Netstar
Quick to take your money, slow to do some work
The most efficient process Netstar runs is taking their client’s money. The rest of what Netstar pretends doing is fairly disorganised and unprofessional. The front line agents taking customers calls have IT knowledge close to none so unable to assess queries correctly. Netstar back office IT engineers are so few (seems like one for the whole company) they are unable to attend IT issues.
We have been let down by Netstar several times. They don’t really do IT support.
2 maart 2020
Review zonder uitnodiging
Antwoord van Air IT Group
Hi Max,
Thanks for your feedback and sorry we couldn't be of more help on this occasion.
We have a busy team of IT engineers who are all thoroughly and regularly trained. We're very proud of the service we offer to our clients and usually receive very positive feedback as a result. You can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,
If there's anything we can do to help, please email us at hello@netstar.co.uk and we'll be happy to explain/resolve the matter.
Thanks,
Team Netstar
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