Send totally wrong shorts ,had to return and wait 2 weeks for refund. Customer service says the shorts must of been on the wrong shelf on dispatch, am sure its not hard to check model number on bag... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There was an issue with the order of a pair of work shoes which didn't arrive I initially left a poor review as I was annoyed but after speaking to a lovely lady called Lucy from the customer care tea... Toon meer
Bedrijf heeft geantwoord
Was easy to order and pay, delivery on time and arrived not damaged. Product priced value for money. Would recommend and use again.
Absolutely phenomenal business. The customer care is fantastic and the products are of brilliant quality. I needed work trousers asap for an unscheduled trip -they arrived in time... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Alex Direct a Mi Hub Brand. We are a well-established provider of men’s and women’s workwear, corporate clothing and uniforms. Alex Direct offers all the trust and knowledge that comes from 170+ years of expertise servicing uniforms. At Alex Direct, we stock a wide range of trusted workwear brands, including Scruffs, DeWalt, Stanley, Leo, Alexandra, CAT, Dickies, Timbaland and Amblers – with new brands added regularly to meet the needs of builders, electricians, plumbers, carpenters and all other trade professionals.
Contactgegevens
Alexdirect - A Mi Hub Brand, 3 Long Acre, Willow Farm Business Park, Castle Donnington, DE74 2UG, Derbyshire , Verenigd Koninkrijk
- +44(0) 333 041 5602
- customercare@alexdirect.co.uk
- www.alexdirect.co.uk
4,0
Goed
130 reviews
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The parcel was not delivered to me
The parcel was not delivered to me; from the tracking, it looks like your driver gave it to someone at the gate!
Parcels should always be delivered to my door (30) on the 3rd floor & left there.
You are responsible for this; please investigate.
You need to refund me or send me another consignment free of charge!
Please inves
16 juni 2025
Antwoord van Alex Direct
Good Morning Ian
Thank you for taking the time to leave us a review, we really appreciate your feedback and custom.
We are very sorry to hear that you have not received your parcel, please know we have reached out to you directly regarding this.
Kind regards,
AlexDirect Customer Service
I am still waiting for my parcel
I am still waiting for my parcel, this may be down to the fact that you used DHL, I have tried using the tracking number you used for my order [6012020491593] and they don't seem to recognise it, could you please deal with this.
Thank You.
Ross.
13 juni 2025
Antwoord van Alex Direct
Good Morning Ross,
Thank you for taking the time to leave us a review, we really appreciate your feedback and custom.
We are very sorry to hear that you have not received your parcel, please know we have reached out to you directly regarding this.
Kind regards,
AlexDirect Customer Service
Well priced and delivered on time.
12 juni 2025
Antwoord van Alex Direct
Good Morning George,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and custom and are glad to hear you have had a good experience ordering with us.
Kind regards,
AlexDirect Customer Service
Super easy to order and return
Super easy to order and return, great company - would order again.
5 juni 2025
Antwoord van Alex Direct
Good Morning
Thank you for taking your time to leave a 5* review we really appreciate your feedback and custom. We are pleased to hear it was easy to order, and happy you will order again.
Kind Regards
AlexDirect Customer Service
First rate service
First rate service boots delivery very fast, quality appears good and very comfortable
16 juni 2025
Antwoord van Alex Direct
Good Morning
Thank you for taking your time to leave a 5* review we really appreciate your feedback and custom. We are pleased to hear of the fast delivery along with the quality and comfort of your boots.
Kind Regards
AlexDirect Customer Service
Delivery was a bit slower than…
Delivery was a bit slower than competitors but the quality and price were good.
13 juni 2025
Antwoord van Alex Direct
Good Morning
Thank you for taking your time to leave a review, we really appreciate your feedback and custom.
Please accept our apologies that the delivery was slower than expected, this is something we will look into. We are pleased to hear the quality and price of our uniform is good.
Kind Regards
AlexDirect Customer Service
Antwoord van Alex Direct
Good Morning Stuart,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and custom. It is great to hear you have had a good experience ordering with us and that you are happy with your items.
Kind regards,
AlexDirect Customer Service
Great company to deal with and quality…
Great company to deal with and quality delivery. Excellent
10 juni 2025
Antwoord van Alex Direct
Good Morning Ken,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and custom. We are very happy to hear you have had a good experience ordering with us.
Kind regards,
AlexDirect Customer Service
Bought a pair of Skechers safety shoes…
Bought a pair of Skechers safety shoes but on the second time of wearing them the eyelet snapped off, but I had thrown away the box with the refund paperwork in it. So I’m just getting on with it.
5 juni 2025
Antwoord van Alex Direct
Good Morning Andrew,
Thank you for taking the time to leave us a review, we really appreciate your feedback and custom.
We are very sorry to hear that there has been an issue with the quality of the shoes you have ordered, please know we have reached out to you directly regarding this.
Kind regards,
AlexDirect Customer Service
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