Amazon.com, Inc. Reviews 

I ordered vitamins and a couple of boxes of cookies they shipped them in the soft package not a box and a crumbled up in pieces I'll leave a review on Amazon says well we can not post any reviews about you talking about a shipping it bad and not using the right shipping container to ship it out please review it better.

I made over 100 orders from Amazon. I get my orders next day or at most in a few days. Very happy with the service

Amazon was great while Canada Post and Purolator were doing deliveries, but now that Amazon is doing their own deliveries, I am not receiving many of my deliveries on time, some not at all. The excuses range from ‘unable to find address’ ‘update delivery directions’ or just ‘undeliverable’. If it says ‘will try again’ I will likely end up cancelling because it never arrives. Do better Amazon.

Indian support staff is impossible to understand. Even after asking for the manager, still impossible to understand. Couldn't login to my account as the verification code wasn't going to my phone. Wasted 30 minutes trying to resolve the issue. Didn't resolve. Will be ordering from other online marketplaces.

This is not so much to do with Amazon as it is with their deliveries. I am in the Vancouver B.C. area and would like to say that the way in which your orders are delivered is disgusting. Throw it on the porch, take a picture, and leave. No attempt to hide it. No attempt to keep it dry. Can't even put behind storm door. No knock. No ringing the doorbell. How pathetic. Now my latest order was, at one point, a 20 to 30 minute drive away was shipped to Vancouver Island which is a long drive and a 1&1/2 hr ferry ride away. Stellar service.

Paid for 2-day shipping to get my suitcase delivered before my flight. At 5pm I get a text to say they couldn't find the address (it was a hotel, easy to find on any search engine or satnav). I needed my suitcase, so I spent hours contacting support via chat and phone. I spent over $150 on calls to get nowhere. They said the address was wrong, I wanted to clarify, they said they said they would try again. Why would you try again the wrong address? Oh, because they never tried and just ran out of time. Such as waste of money. Won't even refund my shipping costs because someone "tried" to deliver the package. Not good. Feel cheated.

On m'a volé pour 100$ de produits acheté. Les livreurs de amazon ne remettent jamais les produis en main propre et ya de nombreux vols. Vaut mieux acheter sur ebay et sur aliexpress. Jai aucune confiance dans leur service de livraison.

Was sold a fake product on Amazon, spent 2 months talking with 6 different agents (2 of them being supervisors) that are quick to offer solutions that require you to hang up. The issue is never resolved and the next agent you speak with will ask you to re-explain the whole issue.

$350 on fake sheets and hours on the phone later, still no refund received but lots of promises from Amazon that it will be fixed.

Cancelled my Amazon Prime, never shopping at this scam site again.

I went to order an item and it said free shipping without prime membership. I changed addresses for ship to a PO Box I have very close by because things are often stolen here and it came up new with a extra shipping charge contradicting the original quote without shipping fee that was included apparently. Then I went to change the address back and it said free shipping. Is this confusing or what? Why can't it just be the same free shipping in different addresses? its not some kind of strange thing! I took screenshots of this and will be addressing it with Amazon. This is crazy! Who wants to order online anymore with this garbage from anywhere?

Security breach ????? Someone hacked my account @amazon.ca, no phone calls, no email 😤 nothing, several charges were made on my account. But finally email from Amazon, but they are not responsible 🙄 so I ask you this do you want them handling your banking info. Have you checked lately they now want you to pay $ 20.00 to cancel. The gall.

I was sent the wrong item. I double checked my order to be sure. The Amazon policy said no returns but since I had not received my order I continued to try to contact someone. First I got a chat bot and could only select from a menu of options favourable to the company so I asked for a call back. The call back was from and electronic voice that similarly stopped me trying to resolve the issue. My only recourse was to write a review. I canceled my prime membership to try and get their attention. Now I am following up with complaints - and have yet to succeed in finding a way to do that. It can’t be legal to take someone’s money, supply the wrong product and then make it impossible for the the customer to seek a refund or the correct product, can it?

I ordered two items through Amazon on March 1st. Two weeks later I got a notice stating these items were “undeliverable” and a refund would be issued once the items were returned to its origin. A refund was NEVER received for these items. Presumably, these items were damaged during shipping. The customer should NEVER have to wait for a refund when it is clearly the organization’s fault. Consequently, I will NEVER purchase items through Amazon again…and I spent $thousands!

This miserable company is a cesspool for fraudsters selling knockoffs, used and refurbishes items as new for full price.

J'ai acheté un petit four a 299$. J'ai recu la commande sans problème et le tout semble bien fonctionner jusqu'à présent. Par contre 15jours suivants mon achat, il y a un rabais de 40$ que je ne peux même pas obtenir. Je dois m'adresser au 'chat' uniquement en anglais. De plus, ce n est pas leur politique d'accorder un rabais suivant un achat. Alors vérifier vos achats sur d'autres site car je vois beuacoup de rabais meilleur que chez Amazon. Si nous achetons seulement chez Amazon, il deviendra le seul et aura le moins de flexibilité des prix car manque de concurrence.soyons vigilent!

J'ai retourné une base de lit par un transporteur
car la base était trop volumineuse pour le transporteur désigné par Amazon.
À la première prise de contact ont me mentionne que dû au fait que leur transporteur ne veut pas récupérer
la boite, je dois l'expédié a mes frais et je serais remboursée. ce que je fit par la suite ont me répond que car j'ai envoyé avec un autre transporteur je ne serais pas remboursé. AMAZON croit que c'est la façon de traiter les clients, je sais bien que de dire, je ne ferai plus affaire avec eux ne changeras rien maintenant, mais je crois qu'à la fin lorsque tous, on encouragera notre commerçant, ce que je m'engagerais à faire dès maintenant

Ordered a TV for $833. Came in completely smashed screen. Had to pay shipping costs of $470 to return. Been given the runaround for days and get zero help from customer service. They refuse to refund my shipping costs which was 56% of the total cost of the tv. They’ve lost my business and family’s business too. Worst customer service I’ve ever experienced and I’ve been very kind this whole process. It’s been a joke. For a billion dollar company, they only care about their pockets and not their customers using their platform.

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Never had an issue with products "Shipped and Sold" by Amazon, if I have an issue...I return it and the money is refunded on my credit card. I don't even have to fight the crowds in the stores.

I placed an order, your App gave me an error message so I placed a duplicate order. I returned the item the minute it arrived and since then Amazon has received it. I am told I am to wait a month to get my credit card (Amazon credit card) refunded. In the mean time I have to make interest payments on the credit card. I guess good business for you guys but shifty move with your customers. I wonder how much you guys make out of people with this kind of shaddy behavior

They sent me the wrong dress. For my daughter's funeral. And now they're fighting with me to not give me the proper dress or refund my money now I've had enough with Amazon I will never spend my money on Amazon again they can go f*** themselves for all I care but now there's going to be a lawsuit with Amazon