Amazon.com, Inc. Reviews 

Like other reviews here, they couldn't find my house... or that is the drivers story. A 5 year old could find my house. Lazy, no accountability, and a complete failure.

I have a complete lack of trust in Amazon from this day forward, and their customer service agents seem handcuffed, and only permitted to say "sorry". I feel bad for that department. They have no power to voice real customer issues, and no way of promoting change.

Me? I will cancel my Prime Membership, as I now know that Membership does nothing.

I had bad experiences with some purchases, but they always make it right at the end. I buy often and i'm happy with their services.

They still can't deliver properly even with specific instructions. How hard is it to ring a doorbell or knock on a door??

Delivery of packages are placed in plain view because drivers are in a hurry to get packages delivered. They just toss on top porch step and run. At least put it at side of door over a bit to be less in plain sight. It doesn't take much effort. They could try harder. In the US they take a picture of the delivered item and email you with the picture. They don't in Canada.

Suite a mon achat sur amazon, le vetement recu taillait beaucoup trop petit.
je décide de faire le retour et de demander le remboursement pour que je puisse commander un model qui taille correctement
retour le 6 decembre recu par amazon le 11decembre et la on me dit que je dois attendre le 10 janvier pour me faire rembourser!!!! Produit vendu et expédier par amazon et non pas par un vendeur tiers.
Amazon fait de l'argent sur le dos de ses clients en faisant fructifier l'argent qu'il doit rembourser .
inadmissible!!!!
par contre ils ont pris mon argent directement. mais le remboursement prendra + d'un mois!!!

Une etoile et c est deja trop.

Un service à la clientèle horrible, chaque appel dure plus que 20 mn, les conseiller s amusent à vous transferer d un service à
un autre, et ose vous dire des monsenges sans aucun problème. Aucun responsable disponible, aucun professionnalisme, aucune prise en charge...
Franchement, je ne recommande surtout pas Amazon.
C'est catastrophique.

After being customer at Amazon for 12yrs I just wanted to change my phone number in the account and it was impossible, the customer service is very very bad and I will give up buying thinks from them.
I will not create an email address specially to deal with them!
It's to bad I can't give them 0 stars, I would do it!

After a month of several unsuccessful messages to Amazon.ca and Solarpowerstore, I received good news that I will be reimbursed on November 29. The moral of this story, it may be better to buy directly from Solarpowerstore, instead of Amazon. Here is my story: bought a Growatt 48 volt 3500 watt inverter from Solarpowerstore through Amazon.ca thinking of having a good warranty. After installing and testing, the inverter grounded my 4 lithium batteries, it is impossible to change the configuration. The company accepted the return and made me pay for the actual return. I returned the inverter in its original box after 2 days from the date of receipt of the inverter and paying almost $50 for postage. Now almost a month, no response from Solarpowerstore, I paid $1437 plus return postage, is this money completely lost? With With Amazon's A to Z guarantee, after 7 days of being able to have the answer, but still no answer, we can't do anything, the third party company doesn't respond either.

Absolutely HORRIBLE customer service. Amazon defends only its vendors. They do NOT care about their customers at all. Not like the old Amazon. It's an amateur show now.

On Sept. 16 I order a pair of CUSHIONAIRE Men's Lane Cork footbed Sandal through Amazon.ca filled by Next Step Group Inc 551 Madison Avenue New York.

Time passes, and I get a notice the order has shipped.

Time continues to pass, then after several weeks a notice appears on my Amazon account: "Undeliverable"

Now what to do? I try to contact Amazon about this issue, and I discover, it is not possible. The undeliverable remark on my account apparently couldn't push its way through the smoke, but I've paid for an item I didn't get.

What do I do now?
I file a return claim to send back something I never received. The smoke from Canadian wildfires over New York must have been intense, as it was in Mississauga, Amazon's Canadian cohort.

So now I request a return authorization that is approved, and I print off the return label, tape it on an envelope and send a picture of the "returned" sandals along with a caustic letter lauding their conflict resolution procedure, or lack thereof.

On October 23, more than a month after ordering, I receive the following message: "Your return is complete. Your refund has been issued." I guess a picture of the sandals I never received was sufficient to fulfill Amazon's return policy. I still haven't come up with a rational explanation about why I was returning the product, as Amazon required.

Service dégradé au fil des années. Amazon c'était correct par le passé. Plus le temps passe et moins le service donne satisfaction. Le formulaire de rappel ne fonctionne pas et les agents par clavardage ne sont pas du tout efficaces. Ils se fichent royalement du client, répondent tout le temps la même chose. Dès qu'ils ont un cas spécial à traiter, ils se renvoient la balle (transferts, déconnexion de l'agent, j'ai déjà eu à parler avec 5 agents différents pour régler un problème).
Concernant la livraison et les retours, Amazon fait affaire avec Intelcom, la PIRE compagnie au monde. Soit les livreurs ne déposent pas le colis à la bonne adresse, soit ils ne viennent pas du tout ou n'enregistrent pas le colis. J'en suis à la 3e tentative de retour et Amazon s'en contrefiche. Pas de retour, pas de remboursement. Demande de parler à un superviseur, aucun rappel appel sortant, aucun numéro de téléphone pour joindre le service client Amazon et le formulaire ne fonctionne évidemment pas. On fait comment ?

i returned an item and and now was told it will take up to 30 days to refund so i wall lose 2% interest from my credit card on the item amount of 145.00

ORDER # 702-3912426-0816269

i will be closing my account once refunded

When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.

Meilleur service a la cliente de ce monde

I had 2 accounts that I wanted to merge but Amazon couldn't do it. Then I wanted to close out one account that had an old email which Telus no longer support but couldn't do that. It is amazing how little Amazon Customer Service can do as their policies are horrible and they provide little to no customer. Today I ordered the right item but wrong colour but customer service couldn't change the colour. How useless!!

I signed up for a free subscription from the movie service DZN. I proceeded to cancel the free subscription and Amazon automatically signed me up for a year and charged me. I had to call them to get a refund and they did refund me but that shouldn’t have happened. Their system is known to be rigged to pull sneaky moves such as that according to journalist articles I’ve read pertaining to that issue. Also, I ordered some Carhart pants from Amazon for a family member, and they didn’t fit the said family member. So I returned the pants and got a bigger size. They claimed I didn’t return the pants, when I in fact did and charged me 84 dollars despite the fact that I did return the item. Again, I had to call them and they said they would refund me after charging me, but more than a week after they told me they would refund me I still haven’t seen the 84 dollars. I would recommend shopping with a company you trust because Amazon can’t be trusted. I also ordered a play station two that was advertised as being a real ps2 and they sent me this counterfeit version of a ps2 that was not a real ps2 system. Amazon is a manipulative company. They make billions of dollars and yet still feel the need to try and rip people off. Stay away from Amazon people.

Poor (Indian) customer service. They cannot make a refund 150$ to me because of their mistakes (misinformation from consultants). I believe the cost of my trust was 150$ and I lost it. I will NEVER buy anything from amazon again.

Aucun moyen d'écrire à cette compagnie et de ce plaindre de leurs livreurs!
Le propriétaire de cette compagnie se fou du monde. Il devrait prendre des cours de communication et de respect!

Amazon.ca has shown Absolutely terrible service. Sharon H promised a refund, (after spending 30 minutes on the phone with her to sort out a damaged and incorrectly labelled product). She could also see the many, many emails that I had sent to the sender and the delivery agents, all without replies. An erroneous email from the sender arrived, necessitating a second call to Amazon.ca. The representative, Dash, said that Sharon H did not put through the refund as she had told me!!! He stated that I need to speak to a supervisor and I was put on hold for over 20 minutes, again and again ... Then being told by Dash that there is no supervisor to call me until 3 am. Dash would not help me further. He was going to disconnect the call. When asked, he wouldn't disclose his location, saying that he was on an island near the ocean by India! Dash was not at all helpful or considerate that Sharon H had promised me the refund, even confirming it with a follow up email message. Finally, I reached Guru, the supervisor, who said I would definitely be  getting the full refund. I asked him to email me the details. We got disconnected... he did not call me back! A very, very frustrating experience with Amazon and definitely not consumer friendly.

Amazon n'est pas capable de respecter un contrat avec son client. Quand le colis commandé via prime n'arrive pas pour avoir choisi une compagnie de livraison comme Inelcom qui ne livre pas comme prévu et a des commentaires exécrables Amazon préfére rembourser que régler le problème et faire parvenir le colis.
Devons-nous conclure qu'à la moindre difficulté Amazon préfère rembourser sans tenter de régler le problème?
Pas fort comme valeur. Responsable de rien puisque qu'elle rembourse.