ABH Cosmetics Reviews 

Really happy with the service from AB! My order appears to have gotten lost on its way to me in the UK, so I emailed AB's customer service team. Within an hour or two I had a response - after confirming that it did indeed apear to be lost, they offered me a full refund and sent me the link to the UK site for the same product I had wanted, so I could rebuy. The refund was done immediately, and I have since rebrought the product in the UK. Very happy! Thanks, team!

Orders are delivered very quickly. The customer service is super responsive and efficient, which is very effective when ordering in a country and a language that are not his (I am French). I have already ordered several times on the ABH UK website and I will do it again without hesitation. Thanks to all the teams.

bonjour la palette amrezy est arrivée avec 3 fards cassés et le miroir brisé.
le SAv m'a répondu dans les 24h et m'on renvoyé une seconde palette sans frais pour moi et j'ai reçu celle-ci en parfaite état cette fois ci.

ravie du contact et de la prise en considération de ma demande.

Very unhappy customer have sent emails which have bounced back also filled in online contact form few times also bounced back to me. Paid over £50 for a makeup palette set and one of the shadows is smashed to pieces. Left no choice but to contact card provider. Very poor service won’t be using your company again!

The delivery of my order went wrong, and it took me a long time to get through because I think my order was lost.. but when I DID get through they’re service is second to none. So efficient and professional through their email service. I only got through to two of their advisors but they were both faultless and I will be coming back to order more thanks to them. Just takes a while to get through xx

I had an issue with getting a free gift because of some kind of glitch online and when I contacted the customer service via email they were absolutely fantastic so polite apologetic and sorted the issue for me very swiftly I will definitely be ordering from them again in the future such a pleasure to deal with x

Ordered some products for the first time and it was a great experience!
Delivery was great and the products are perfect :)

In general good service, parcel was delivered perfectly but the customer service did take along time to answer a question about my order.

ABH Customer care assisted me so quickly, wish to say a big thank you!

I'm french, sorry in advance for my English. I dealt with the anastasia beverly hills after-sales service 2 times. The first time I received the norvina palette with many broken eyeshadows, I got the full refund. The second time, a item (a brush) was missing, they sent it back to me asap without questioning my statements. One of the best after sales service !! Thank you !

Vorrei acquistare la nuova palette di Anastasia sul loro sito. Se acquisto dal sito UK pago la dogana?

I ordered some products from them and one of those products (dream glow kit) came broken. I send an email asking for a new one or a refund on Wednesday and I still don’t have a reply. On their site it states that it takes up to 24hours for a respons so I’m worried.

Edit: Everything is fine now. They handled the situation very well.

In general good service, parcel was delivered perfectly but I have a problem contacting the customer service about my order. I was meant to get a free liquid glow with my order and it doesn’t appear in my order.

I am glad to say that when I finally managed to get hold of them they sent me my free liquid glow. Very impressed with the good service. Thank you

Spedizione veloce nonostante l'emergenza covid. Imballaggio ottimo.

Very good customer service! I received a damaged item and they send a new one with express delivery so it didn't takr nore than 2 days to receive a new one! Love the products also :)

I am having dreadful problems with ABH Cosmetics. Still not resolved. I have ordered over £250 worth of goods, the money was immediately deducted from account and the items have been lost. Despite emailing the company, no goods, replacement or refund issued as yet. This is the first time was have used this company and the order was for a teenagers special birthday. Very disappointing and upsetting and frustrating.

11/05/20- My matter is now resolved to a satisfactory conclusion. I have been issued with a part refund for all the inconvenience caused. This took some time and emails going back and forth but we have our order now and the items are amazing and packaging and design outstanding.

Je viens de commander sur le site et j'ai payer via PayPal j'ai bien reçu un mail de PayPal de mon achat mais sur la site sur mon compte ça dit que j'ai aucune commande.

Avez vous recue un mail de confirmation ect?

Had a problem with 1/4 products I received this morning in the post. Got in contact with ABH immediately via email and Jodie from
Customer Service was absolutely amazing in getting everything resolved and me happy again. Prompt responses and smooth solution. Thanks Jodie and ABH. Can’t wait to use my products!

Excellent! Good products & service.

I ordered while ABH had a crazy sale on and was really excited for my items to arrive. Sadly the two main items were not in my box as the box was tampered on arrival and placed outside the gate my house. I spoke to customer service and explained to them what had happen and was extremely disappointed with my first experience it daunted me to ever to purchase again with ABH but the complaint was dealt with on the same day and new items to be sent out. I was not expecting it. I was awaiting horrible long procedured emails and dreadful ones but they exceeded expectations. Thank you ABH team for helping! Can not fault you, for your amazing customer service and fast response especially in the covid-19 pandemic!!