ABH Cosmetics Reviews 

When I received my order today 2 items were missing. This was inconvenient as it was meant to be a gift. Anyway, I contacted customer service about this. Maybe 20 minutes later I received a reply saying they'll send the two items to me with express shipping. I was quite impressed as other companies usually take a few days to sort something like this out.

My parcel received at the wrong place and abh did everything to help me and now it finally received! I love the custumer service!

I am a big fan of the products.
Even the customer care is amazing, always friendly to help & they answer quick.

Love you guys keep up the good work

I bought the palette norvina vol 3 for my girlfriend. the parcel was visibly opened and dented by the courier. opening it seemed intact instead of the gift delivery my girlfriend noticed that the palette will not close properly and that some colors were scratched and touched ... the more the palette produced a plastic noise, as if there was something broken inside. I immediately wrote to customer service that they were super efficient and immediately resolved the inconvenience. it was the first time I bought from abh and I think it won't be the last!

Extremely upset with the service I have received. There was a buy one get one free offer and I bought myself a mini liquid lipstick set. Instead of sending two I have only received one. Not only that but the delivery services is atrocious. I’ve being on the phone to UPS all week and have left numerous notes for the delivery driver to leave my delivery in a safe place as I work 7 days a week which was ignored repeatedly. Absolutely shocked and upset at this service will never order again. Have tried to get in contact with Customer services but I’m finding it very difficult to find contact information. I wouldn’t advise anyone purchase on their website as it’s just not worth the hassle.

Online order issues which were out of ABH's control were dealt with once pressed, and very politely.

My parcel hadn't been returned to ABH from the click and collect location as expected. Once pressed they contacted the delivery service and my order was sent directly to my home. Given the nature of the issues with the delivery service, I was pleasantly surprised.

Thanks!

I was very happy with the help I was offered at the customer service. After I had recived a broken item, within a day they had managed to take in my problem and offered me a free replacement of my broken pallet.

Literally the best customer service evaaaa !

Excellent customer service! I ordered from their American site and missed delivery so the item was sent back to them. After contacting them to my surprise they'd replaced the item for me and sent it all free! Was not expecting that at all and I can honestly say the best customer service I have received for ages. Their products are brilliant too.

Customer Service team are amazing here at ABH and ever so friendly they managed to sort my order out within minutes. Thank you

I really love this silky matte brow pomade. Super easy to apply and define your wished eyebrow shape.

Products are really good when I have used before. Sent an off colour product but was responded to very quickly and sent another with no issues at all.

Had to call the UK site after I accidentally ordered from the .com page and they were excellent! So friendly and helped me with my new order. Would recommend to call if you get stuck

Spoke to a guy called Dan who was super helpful when I had a problem with my order. Would have no problem contacting again if I have any issues. I know I’ll be well looked after 👍🏼

Exelent customer service. I received a broken product, which was most likely damaged in transit. When I reached out to them, they resolved the issue right away keeping me satisfied. Very plesent experience. I will definitely recommend Anastasia to friends.

Ania

I would recommend ABH. It was a pleasure doing business with them. Minor issue with my Purchase but after a fast response all issues were resolved. Leaving Feedback as I couldn’t be happier with ABH. They truly do look after their Customers and do their best to keep them happy. Thank you ABH!

Ordered a launch package on launch day but when the order arrived I only received one item. It took a while to get a response but once it was escalated, the remaining items arrived within 4 days. Love ABH, I own so many items so this little hitch won’t phase me from future buying!

I use the Anastasia Beverly Hills Dip Brow Pomade and I can honestly say it is a waste of money and when you first buy the product it works beautifully for about a week then it drys up and does not apply nice onto the eyebrows. It goes extremely patchy and makes your eyebrows looks unrealistic and slug like! I cannot stress enough about how DRY THIS PRODUCT IS!! If you want to sit and do your eyebrows for 3 hours and still get crappy eyebrows after then buy into this product!

ho bisogno urgente che mi aiuti con un ordine… Ho comprato il kit delle quattro palette di Anastasia sul sito dell’America e, potresti spiegarmi come funziona il fatto della dogana e quando lo devo pagare. Il sito americano è collegato a quello dell’Inghilterra? Il pacco mi viene spedito da dove? Devo pagare la dogana?