Animal Trust Vets CIC Reviews 

I find all the staff at Animal Trust Bolton extremely helpful and very supportive, especially Lizzie the vet who is so gentle with my Bella & Dottie who are both nervous patients, but they both trust her as I do, she is very gentle and kind and make sure they don’t feel scared … thank you, I would highly recommend Animal Trust Bolton

Just registered my dog on Wednesday. Got appointment on Friday. Bit difficult to book as kept saying the appointment id chosen was no longer available when it came to confirming it so had to start again and thought all appointments would be gone but got one. Staff are really nice. Vet was helpful and knowledgeable and was good with my dog. Felt happy with diagnosis and treatment plan. Didn't wait long at all.

Friendly welcome! Very interactive with my Pet. Gave good clear advice thanks

I haven't been with Animal Trust for long with my cat, but the experience so far has been amazing.

I moved my boy over to them after experiencing 4 urinary obstructions. His old vet wanted to wait to see if he had a 5th before a referral for surgery, but I wanted a second opinion.

The first vet he saw at Telford actually caught another UTI, something I did not even capture, just by being thorough in his assessment and monitoring - cannot thank him enough for that.

Once that UTI was cleared, another female vet at Telford called me with his results from his sample post antibiotics. She listened to my concerns and personal circumstances about why I wished my cat to have planned PU surgery instead of waiting for another life threatening emergency. She got straight to contacting a surgeon at Shrewsbury, who within 2 hours, had accepted him for a consultation and surgery (if all was healthy). I got that appointment booked in at a time that suited me as I was already on annual leave from work.

Surgery day - fully explained by the surgeon what his plans were pre-op, and said right away if i hear nothing, then surgery is going ahead. Got my update earlier than expected still, but surgery was done and I was kept fully in the loop!

They cared for him amazingly well over night, but he is fussy and no matter what, never eats/drinks in the vets! They allowed him home still the next day in the hopes he would eat, drink and use the toilet once home in his own environment. Thank you for the trust in me to allow me to do this and trust in me that I know my boy, and knew he would do just that!

The check ups have come as planned, phone call on day 3! They reiterate all the time that I can call or email at any point, which gives me such reassurance that I can seek advice or bring him back with any worries.

So far, so good! My boy is his happy self for the main part, he just hates being confined.

Thank you so much to Telford and Shrewsbury for giving my boy the best chance to have a block free life going forward. Thank you for listening to me about my circumstances and taking that on board a long with my cats otherwise good health, young age and supporting me in making sure I do everything I can, to keep him happy and healthy for hopefully, a long life!

amazing staff even when the hardest decisions have to be made

This is not a first time we needed to use animal trust. I just wanted to submit a little review of our experiences.on
We were always greeted by lovely staff and care continues to be efficient and brilliant. This time my dog developed an abscess and I rang for emergency appointment, lovely lady managed to squeeze us in, we were seen by a lovely staff and thankfully just needed antibiotics, whilst waiting to be seen I observed other pets that were seen on the day and it is visible without a doubt thar pets are seen by a Tully caring people. Thank u very much for your care..

I can’t rate them enough stars the staff at the Telford one are just beyond amazing! I’ve had two of my babies put to sleep with them they were amazing let me spend as much time as possible,
My babies boxes were back fast too! I currently still have one dog under them and they have done everything in their power to comfort her in loosing her best friends and helping with anxiety of being the only dog & her joint problems! They are always so amazing in every visit! The vets are so good! And listen to everything you say! Because my last baby shakes so much, they’ve done her injection in the car so she doesn’t become to stressed.

Extreamly disappointing experience and very poor service.
After registering my two rescue dogs at the surgery I made an appointment for a dental check for one of them.
I was told he would require a descale and polish and possible extractions if required.
I was given blood thickening medication for him and told to administer it two days before surgery and five days after to help with possible bleeding.
I gave him the medication two days before his arranged appointment and I arrived at 8am on the arranged day.
On arrival I was told the appointment they had booked was for a dental check.
I advised them that the actual appointment was for the surgery and as advised I had starved my dog and he was two days into a seven day blood thickening medication for dental surgery.
After a lot of head scratching the receptionist called a vet over and they deducted they had made an error. I received an apology and told a new appointment would be made as a priority.
Over four weeks has now passed and I have still not received an email or call and my previous emails have been ignored.
Needles to say I have lost all confidence in this veterinary practice and I will not be using them in the future.
Its very difficult to negatively rate a veterinary surgery as their sole purpose is to care for sick and injured animals, that being said as a responsible dog owner who feels really let down by this practice I feel it's in the interest of people to know my personal experience.

Excellent service from the vet my only complaint would be the staff on the desk it took nearly 20mins to pay my bill has the staff kept going into the back room otherwise it would have been 5 stars

This is how vets should be.
Caring compassionate,
And a affordable.
Highly recommended if like me you were/are looking for a vets who are like vets should be and used to be.
Before corporate greed took over.

The vet was very kind and helped settle my young dog. We received the help we needed and it was reasonably priced, thank you!

Have been to 2 different surgeries in the animal trust group and both have been great. Great staff , helpful and polite and above all carried out my cats procedures with no issues. No triage or consultation fees just pay for the procedures or medication. Cant beat that!

I originally booked online but wasn’t sure if I needed an appointment sooner so I visited the local St Helens branch first thing Monday morning. I was given an appointment within the next couple of hours and offered reassurance. On my arrival I was greeted by the staff member on reception and was directed towards the “Dog waiting area”
During the consultation everything was explained in a way that was easy to understand. The vet was very calm and understanding with my nervous dog. Medication was prescribed, a plan B was discussed in the event that it was needed and then the price was explained to me.
A great service, very friendly staff, a safe clean environment and very competitive prices. Plenty of parking outside too which was an added bonus.

My dog has been registered with them since a puppy. And have previously used them when they opened the Leeds/tingley branch. But over the last few years since moving to dewsbury the vets and the quality of care has gone downhill. I asked to see a manager today as I was seriously not happy how my dog had been treated only to be told that she was at another branch and I had to email her! This isn’t good enough They sent me my pets medical history and I have found on one record there is some other pets record! I’m not sure if data protection covers pets but I will be taking it further

I was extremely happy with the entire experience, from the moment I arrived until I handed Cleiton over to the vets. Everyone was friendly, approachable, and made me feel completely at ease during what was naturally a stressful time.

What impressed me the most was the care they took to make Cleiton feel comfortable before I left. They even accommodated a special request I made, despite it not being part of the standard process, which meant a great deal to me.

The team was professional, compassionate, and genuinely caring throughout. I wouldn't hesitate to recommend Animal Trust to anyone looking for excellent veterinary care. Thank you for taking such good care of my boy!

Every vet we have seen with our dogs have been good with them. When our older dog passed they sorted out the cremation for us and return of ashes in a cremation box with inscription and sent a condolence card.

First time customer, my cat ended up having dental surgery but from beginning to end I was highly impressed with everything. The surgery is clean, the receptionists welcoming and the vets/nurses fantastic. My cat had her final checkup today and doing great. Cannot recommend this animal hospital any higher than 1000/10. Huge thanks to everyone involved.

All staff are amazing, I cannot thank gethins enough for helping my dog the last few weeks, he kept me informed and up to date with my dogs procedures he’s an absolute star 👌👌

Everyone friendly even dogs like to visit .Tim is a fantastic vet makes everything easy to understand even dogs like him after being under scalpel

I was very happy with my experience with Olive. She had a pre op check. The vet explained everything in detail to me. The reception staff are very helpful & the whole place is clean & hygienic.