Arturia Reviews 211

Fantastic peoples!
They finally find a solution to my parts sourcing problem (for repairing a beatstep pro) and ended shipping it to me free of charge !
Very, very nice peoples.

No better customer service by any company. Quality and professionalism abound!

I own a slew of Arturia hardware & software. Recently purchased a used MicroBrute from a local pawn shop, as they're no longer in production or readily available new. Oddly enough it came with the preset sheets but no patch cables for its micro-patch bay, and though the unit is operational, the knobs & faders are in bad shape.

After contacting Arturia's customer support & informing them of my dilemma they generously offered me an auspicious solution free of charge. They were already one of my favorite manufacturers but with this they've earned my loyalty. Already planned on picking up a DrumBrute Impact & MiniFreak to accompany my MicroFreak, this only expedites those plans. Thanks Arturia (particularly Daniel & Gaby) ! !

My old Beatstep Pro (out of warranty) has a faulty encoder, so I asked Arturia for the part number, and now they are sending me a replacement encoder free of charge.

This is why I support Arturia, and their instruments will always have a place in my studio. Thanks team!

Arturia’s customer service were able to help me resolve an issue with my device with a quick turnaround. Great response times, friendly staff, and fantastic products!

Great products and support.
I had a led stop working on my Keystep Pro and approached Arturia with my concerns that there could have been some underlying problem that could cause more trouble in the future.

After some discussion, and since I was comfortable replacing the part, they sent me a replacement UI board free of charge. Everything's working fine now.

I felt they wouldn't let the matter go until I was satisfied, and I'm very happy with the outcome.
Will buy Arturia products again for sure!

It took 3 months for my application to be completed. But I am very happy with ARTURIA's service. Thank you Daniel! You didn't let go and you went all the way to satisfy my request. Thanks also to all the services that took care of my problem.

I had a problemen with the IO-part of the Key Lab 61.
The part was Send to me.
And the problemen was solved.
Arturia was a great help!

Super available and efficient. Had some replacement knobs for my BeatStep Pro sent and now it is as new! Thanks Arturia!

Pedi unas gomas de repuesto para mi teclado,me atendierón muy bien y me las enviarón gratis sin costes a mi casa.

Had a persistent issue with my polybrute. I had an intermittent voice defect. I shipped it in for repair, and they couldn’t replicate the issue, so they sent it back. It worked fine for a few months then BOOM, happened again. Even though I was technically past warranty they assured me if the issue happened again I would be covered. Eduardo kept his word and helped me out, a replacement unit is on the way!

Great experience! they got the replacement potentiometer i needed, even if understaffed. very friendly. <3

Terrible Customer Service and after Sales support.

I am very satisfied with the service provided. The guarantee on my MicroFreak had expired and my local retailer could not assist me. I contacted Arturia and within a few weeks I received a new board which i installed easily. Very happy to have my unit back to life !

Review for Keylab 49 with VLab

Sound quality 5
Interface 5
Cost 5
Integration 5
Customer support 5
Incredible customer support. They offer easy access to it. answer your emails promptly. basically everything all other company don't.
Vive Arturia!

Keep it up guys. Amazing work!

Ps : just check native instrument miserable score and reviews. And you'll get an idea. They don't even play in the same league. Yet, everybody talks about. that's called marketing. Or BS depending how you frame it.

This company is really awesome i use their products as in software and hardware. And i would recommend them to everyone who wants simple solutions in their workflow. Thank you team Arturia !

Recently I Contacted Arturia Support, Due to an issue with my AudioFuse Wire being faulty! They was very polite & helpful made me feel valued & appreciated!
As a Customer, & They offered to send me a new lead!
The Arturia Support was friendly & supportive!
A joy to deal with! Much better than other companies I have communicated with in the past

I'm looking forward to receiving it free of charge!
Thank You, Arturia & Arturia Support....

The support was outstanding! The speed a manner that the support team worked on my repair was excellent.
They managed to turn my repair around in 3 days and that included the shipping to and from France from the UK.
I have full confidence buying anything Arturia in the future.

My Minifreak had an odd gain imbalance between the left and right outputs. After some back and forth with Arturia's responsive support team they had me send the unit back for repair where they quickly confirmed the issue and decided to send me a brand new unit! Really great experience all around.
Thanks for taking good care of your customers Arturia!

I'm an Arturia Keylab MKII 88 user. I liked this product so much that I decided to also purchase the 49 key version as a portable keyboard / synth. I was able to find a demo unit at my local music store, However it was missing the overlay magnetic templates for my DAW. I contacted Arturia support and within 2 days they informed me that the replacement overlays were on there way to me at no charge. I was very impressed with both the speed and support for this company. It was as good as their products. Thank you Daniel at Arturia support!!!