Auspost Reviews 

Express Post: excellent service. Ordered a parcel Express Post, from Gold Coast, Queensland business, on Thursday afternoon.
Received it this morning, Tuesday .
It was easy to follow the tracking on Australia Post app and I'm happy to have received my parcel within the expected time.

My Standard letter was dispatched on Monday 29th September and estimated 2-6 business days to deliver they have gone over the estimated time no updates nothing I politely asked for an update but instead I got a auto response very disappointing don’t use unless you have to

What a joke of a company. Only reason this place is still going is because it run by government

You try to contact them via the app -- like they ask -- and then they threaten to cut you off if you take more than 30 seconds to type a response. They ignore what you say, take ages to respond and then call it service.

4 days for express postage and it ends up 300km in the opposite direction. They are useless. Still waiting. Why do we pay for a service that isn't provided?

Delivery of Packages is unreasonably slow.

Staff are to lazy to update tracking data quite often no updates until after a package has been delivered.

Staff are extremely rude and nasty.

Lack of care handling packages.

I wouldn't recommend going to the Lilydale Post Shop because the staff have threatened to hit me and they swore at me using profanity so therefore I definitely don't feel safe going back there.

AusPost is a joke. It’s run by this country’s muppets who couldn’t care less about their citizens.

Their service keeps getting worse, sinking further every time. Paid for express delivery, only to find out it takes even longer—still waiting when it should’ve arrived in a day. Great job, guys!

The staff in the post office are great; very helpful and endlessly patient. Also the mailman on the ground.

However many of their delivery drivers don't even try to deliver my package. They just look at the front stairs, and can't be bothered to walk up to leave the parcel in a "safe place", which is the foyer.

I would never use their parcel 'delivery' service by choice.

I’ve gotten so many packages in such an efficient and fast way. You guys are the best. From all the countries I’ve been to, you have the best postage.

I needed to contact a post office concerning a parcel. I was unable to get there in person. Australia Post is not contactable. You get sucked into talking to bots that do not understand and then put in queues to talk to someone and eventually told there are too many in the queue and you should try again another time - an hour wasted for nothing. Hopeless

Aus post is my absolute favourite delivery service. Living in a rural area I trust them to with fast delivery reliable tracking and friendly service every time we

For the last 6 months, the postie hasn't even attempted parcel delivery. Straight to post office every time. Auspost ignore my complaints. Before that Auspost delivered parcels fine. Other companies deliver fine.

A company that should help citizens but unfortunately full of incompetents and thieves. How many packages/letters and documents do they lose annually yes, they can be called state-sponsored thieves. Shame on them and the millionaires who run the company (although it is known that millionaires have no shame or common sense). G

My package left Ireland early november and still hasn't arrived in Australia 23rd December. It is such a terrible service but my only option. The same thing happened last year, I'm posting items so early that people have forgotten that they have received them when birthdays come around. An post ( Irish post) put Australian Post to shame, if it can be done here surely Australia can manage it. It is the worst public service I have ever used in any country.

Last week, I visited the Malaga Post Office near my workplace to get passport-size photos taken for immigration purposes. I provided the required photo guidelines to the staff member, an Asian lady (not intending to be discriminatory), who assured me everything would be fine. However, upon uploading the photo to the immigration website, I received an error stating: *"The image must take 50-70% of the width."*
The next day, I returned to the same post office and coincidentally dealt with the same lady. I politely explained the issue and showed her the error, hoping for a solution. Instead of helping, she started arguing with me and refused to accept responsibility for the problem. The way she spoke made it feel like I was at fault. I repeated my concern twice, but she stuck to her stance, leaving me no choice but to leave.
What frustrated me further was that the Postmaster with the red badge, who clearly overheard the conversation, ignored the entire situation and refused to step in or assist—perhaps because it was nearing closing time. Eventually, I went to a different post office closer to my home. The staff there were understanding and explained that I could have requested a refund, which the Malaga branch never mentioned. They retook my photo according to the correct guidelines, and I successfully uploaded it with no further issues. This ordeal wasted two days of my time due to a simple staff error and the unprofessional, unhelpful attitude at Malaga Post Office. The staff there appear unwilling to admit mistakes and prefer to argue instead of resolving issues. For anyone needing reliable service, I strongly recommend avoiding the Malaga Post Office.
As a customer, I expected better service from Australia Post, but this experience was both frustrating and disappointing.

The post man and the parcel that never arrived-Text notification arrived but Post man never arrived- I got a text from Aus Post advising day of delievery, however post man never arrived and then I got the notification to collect from a business centre which is far from my home! I lodged an online complaint however no response. So business owners NEVER use Aus Post for parcel delievery as it is very inconvenient for customer recipients to go personally and collect the parcel standing in a million mile long queue after hours!

I ordered something from Australia in june, I’m from Europe. Something went wrong with my address so I contacted AusPost. They could no nothing to change the adress. So the package was sent back when it arrived in my country. My package arrived in July in Australia. But hasn’t move ever since. So I asked what was wrong with my package and AusPost replied it was lost. And they could not help me. They were the last ones who scanned the package. And now it’s gone.

The service is comparable to a third world country
The inefficiency is clearly demonstrated in the way my parcel has been sent from Hawthorn to Eltham
On its way
eParcel
Fri 9 Aug, 9:23PM AEST
DANDENONG SOUTH VIC
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Arrived at facility

On its way
eParcel
Fri 9 Aug, 6:47PM AEST
MELBOURNE AIRPORT VIC
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Transferred

On its way
eParcel
Fri 9 Aug, 12:13PM AEST
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In transit to next facility in research vic

On its way
eParcel
Fri 9 Aug, 11:49AM AEST
MELBOURNE AIRPORT VIC
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Item processed at facility

On its way
eParcel
Thu 8 Aug, 9:00PM AEST
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In transit to next facility in melbourne airport vic

On its way
eParcel
Thu 8 Aug, 7:05PM AEST
DANDENONG SOUTH VIC
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Item processed at facility

On its way
eParcel
Wed 7 Aug, 6:08PM AEST
OAKLEIGH SOUTH VIC
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In transit

On its way
eParcel
Wed 7 Aug, 2:37PM AEST
HAWTHORN VIC
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Picked up from sender

Booked for delivery
ECO D.
Wed 7 Aug, 1:33PM AEST
Hawthorn, VIC
Packing order
ECO D.
Wed 7 Aug, 10:40AM AEST
Hawthorn, VIC
Order placed
ECO D.
Sat 3 Aug, 7:41AM AEST
Hawthorn, VIC

Why don't I have an option to give negative stars? Companies like Auspost will score -500 negative stars. In my past 4yrs in Australia, I didn't have a single positive experience with their timely delivery of mails and parcels. Their customer service is one of the worst too but their CEO gets paid a million dollars for such kind of service delivery.

My passport was collected by Auspost from passport office on 12/07 and it is 15/07 today and the status of mail hasnt changed since 12/07. Express post is much worse, we missed a flight because of their too delayed delivery of passport.